CLOUD CONTACT CENTER SOFTWARE
Contact center em nuvem com inteligência artificial e Customer Experience Automation (CXA) da Talkdesk reunidos em um único incrível pacote.
Deliver AI-powered omnichannel service tailored to your industry—and built to scale with you.
Results that speak for themselves.
Real stories from businesses transforming CX with Talkdesk cloud contact center.
Acabe com o mau atendimento ao cliente com o poder do Talkdesk CXA.
A Talkdesk ajuda as empresas a oferecer um serviço omnichannel contínuo e alimentado por IA em escala. Nossa plataforma confiável, flexível e inovadora de Contact Center na nuvem agora inclui Talkdesk customer experience automation, liberando o poder da IA automatizada para transformar o serviço, as vendas e o suporte em toda a sua organização.
Automatize cada etapa da jornada do cliente.
Our Talkdesk CX Cloud and Industry Experience Clouds platforms include Customer Experience Automation-powered AI agents to automate and scale service, sales, and support processes across the entire CX lifecycle. We’re putting powerful technology into the everyday tools that make customer service the best it can be.
Talkdesk cloud contact center software helps enterprises deliver seamless, AI-powered omnichannel service.
Talkdesk CX Cloud enables enterprises to provide AI-powered omnichannel service—with applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.
Contact center solutions for every industry.
We know every industry is unique. That’s why we offer industry-specific cloud contact center solutions pre-integrated with core systems, featuring custom workflows, automation, and AI trained for industry expertise. AI agents handle common tasks and deflect calls, while pre-built processes automate agent work. No-code tools make it easy to configure and optimize without starting from scratch.
Serviços Financeiros.
Projetada para atender às necessidades exclusivas de CX dos bancos, incluindo serviços de contas, empréstimos, pagamentos e cobranças.
Seguros.
Desenvolvida sob medida para unificar a jornada do cliente entre serviços de serviços de apólice, reclamações e novos negócios.
Healthcare Experience Cloud.
Para provedores
Projetada para atender às principais prioridades de PX dos provedores em relação ao acesso ao paciente, serviços ao paciente e ciclos de receita.
Para organismos pagadores
Tailored to meet payers’ priorities across member engagement, service delivery, and cost management.
Retail Experience Cloud.
Para varejistas
Purpose-built as a contact center solution to unify the customer journey across digital and physical channels.
Talkdesk CX Cloud Government Edition.
Para entidades governamentais e instituições educacionais
Criada especificamente para cumprir com os mais altos padrões de segurança em termos de confidencialidade, integridade e disponibilidade das informações.
Travel & Hospitality Experience Clouds.
Para fornecedores de serviços de viagem
Desenvolvido para atender às necessidades exclusivas dos passageiros, com comunicações proativas, integrações pré-construídas com sistemas de viagem essenciais (GDS, CRM, Fidelidade) e agentes de IA treinados para necessidades específicas de viagem.
Para fornecedores de serviços de hotelaria
Criado especificamente para construir relações mais fortes com os hóspedes e inspirar fidelidade, através de um serviço consistente no gerenciamento de reservas, resposta a pedidos de serviço de quartos e personalização das estadias.
Commercial & Residential Services Experience Cloud.
Para prestadores de serviços no local incluindo reparos residenciais, entrega de água, jardinagem, redes de franquias e muito mais.
Ofereça suporte rápido, preciso e personalizado em todas as etapas da jornada do cliente. Ao unificar o agendamento, o envio, o faturamento e as comunicações com automação inteligente, os prestadores de serviços aceleram a conversão de leads, reduzem custos e constroem confiança.
An open platform with 70+ contact center integrations.
Maximize existing technology investments and increase business agility by integrating Talkdesk with your business-critical systems, such as CRM, collaboration, and core industry applications.
A trusted, flexible, and innovative enterprise cloud contact center platform.
A Talkdesk tem um histórico comprovado na modernização do atendimento ao cliente com profundo conhecimento do setor e uma plataforma confiável e escalável, atendendo clientes corporativos em mais de 100 países.
Aproveite os melhores recursos de contact center do setor.
Talkdesk supports your success with expert services, a connected community, and a global partner network.
Liderando o mercado.
As a recognized leader in cloud contact center solutions, Talkdesk combines industry expertise and cutting-edge technology to help organizations deliver world-class customer experiences.
G2 Grid® Scoring
A Talkdesk é nomeada pela G2 como líder em Software de Contact Center.
4,4 de 5 estrelas
FAQs.
A cloud contact center is a customer service solution hosted in the cloud that manages interactions across channels like voice, chat, and email. It offers greater flexibility, scalability, and easy integration with other business tools.
Cloud contact center solutions facilitate the best customer experiences with omnichannel engagement, optimized calls, and other tools for improving customer interactions. They also enable contact centers to perform call monitoring and manage a distributed workplace of agents, leading to a better customer experience. In addition, cloud call center software can help companies manage their security compliance, set up standards and evaluations for improved agent performance, and more.
A cloud-based contact center is designed for today’s fast-paced world, meeting customer expectations for faster, higher-quality support. With features like integrations, centralized dashboards, security, and automation, a cloud-based solution like Talkdesk improves service quality while reducing long-term costs and saving time. It also enhances the agent experience by minimizing tech issues and enabling remote work from anywhere with an internet connection.
A cloud contact center solution can be implemented in a matter of weeks. This is a stark contrast from the setup time required for on-premise contact center solutions, which can require months of physical installation, provisioning, configuration, and deployment. In addition, adding new agents with a cloud contact center solution only takes a few minutes, while it often takes a few days (or weeks) for in-person call centers.
A cloud contact center platform integrates AI to automate tasks and improve customer experience. It uses AI-powered tools like self-service options, AI virtual agents, and customer experience analytics to enhance service quality and boost agent efficiency.
Businesses can boost customer satisfaction with a cloud contact center by adding features like automatic call distribution, interactive voice response (IVR), and multi-channel integration to streamline interactions. Talkdesk can also help improve backend operations, enabling more productive agents, real-time analytics, and reliable business continuity for a better overall experience.
Traditional contact centers rely on physical locations, making it harder to manage agents in today’s distributed, remote work environment. They often struggle to keep up with modern customer expectations and technology demands. A cloud contact center enables seamless customer engagement across remote teams without losing quality. Solutions like Talkdesk let managers monitor performance and support agents from a single, virtual platform.