For Digital
Digital Essentials
Digital Engagement, email,chat, SMS, social channels, dashboards, reports, APIs and more.
$85USD
Por usuário, por mês
Key features include:
CXA
Engajamento digital (E-mail, Chat, SMS, Serviço de mensagens por rede social)
Studio e roteamento
Connections
Acesso a APIs
Dashboards em tempo real (Live)
Guardian
For more add-ons and recommendations contact sales
For Voice
Voice Essentials
Voice engagement, Routing, voice engagement, dashboards, reports, APIs, and more.
$105USD
Por usuário, por mês
Key features include:
CXA
Interação por Voz
Reconhecimento de voz
Voicemail Transcription
Studio e roteamento
Inteligência empresarial (Explore)
Acesso a APIs
For more add-ons and recommendations contact sales
For Omnichannel and WFM
Elite
Insights, mitigate risks of a distributed workforce, & choose from one of four add-ons.
$165USD
Por usuário, por mês
Everything in essentials, plus:
Custom Reporting with Live and Explore
Gravação de tela
Gerenciamento de desempenho
Gerenciamento da Força de Trabalho
Notificações automatizadas
For more add-ons and recommendations contact sales
Best Value
For your industry
Industry Experience Clouds
Purpose-built for your industry to deliver value from day one.
$225USD
Por usuário, por mês
All Elite edition capabilities, plus:
Serviços Financeiros
Seguros
Setor da Saúde e Ciências da Vida
Varejo e Bens de Consumo
Hotelaria e Viagens
Serviços públicos
Serviços Comerciais e Residenciais
Government (custom-priced)
For more add-ons and recommendations contact sales
United States & Canada Exclusive
Talkdesk Express, built for small businesses.
Includes 25 licenses and $100 in free credit, for businesses under 50 employees. Get started in minutes. No commitment or contract required.
Talkdesk CXA
Customer Experience Automation (CXA)
Automatize cada etapa do ciclo da CX com agentes de IA — prontos para qualquer contact center
Talkdesk Copilot
AI-powered assistant that listens, guides, and supports agents in real time, surfacing the right insights to reduce effort and deliver faster resolutions.
Key features include:
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Provide next best action recommendations for each stage of the conversation.
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Deliver precise, trusted answers from your knowledge base.
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Automatically summarize interactions at wrap-up.
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Global support with AI translations.
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Faster time to resolution.
Talkdesk Autopilot
(Voice or Digital)
Agentic AI virtual assistant for voice and digital channels that can autonomously resolve issues, complete tasks, and trigger workflows across the CX lifecycle.
Talkdesk Navigator
(Voice or Digital)
AI-powered router that uses natural conversation and realtime context to direct customers to the best outcome—automated or human.
Análise de interação e qualidade
(Voice or Digital)
AI-powered analytics that transcribe and analyze 100% of customer interactions to identify topics, intent, and sentiment.
Talkdesk Identity
(Voice or NUMBER VALIDATOR)
Voice biometrics for real-time caller authentication, reducing fraud and handle time for voice and digital.
Discover the power of CXA.
Automate every journey, every workflow, every moment.
OUR INTEGRATIONS
Toda a sua empresa conectada à IA.
Resultados Reais
A IA que realmente gera resultados.
“Talkdesk consistently delivers industry-ready innovation. Their advanced AI has improved our banking interactions, and the new CXA platform is truly transformational. Its autonomous, multi-agent approach reshapes how we deliver intelligent, secure, outcome-focused service, making Talkdesk a vital partner.”
Jeiner Morales, SVP Director of data analytics and business systems
↓5.3%
abandonment rate.
“Talkdesk Copilot is a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. They’re our internal customers. We want to keep them happy. It’s in our best interest to make their jobs as easy and streamlined as possible.”
Krystal Roloff, Director of CX store experience
↑89%
improved service level.
“We did a much deeper dive with our integration with Epic, and we were able to have patients reschedule, cancel, and make new appointments without ever having to talk to an agent.”
Howard Rubin, Chief Information Officer
↓98%
decrease in wait time.
