PLATFORM | ARTIFICIAL INTELLIGENCE
Generative AI for the contact center.
Embrace a new era of automation and Intelligence for ultimate cost savings and operational excellence with contact center solutions powered by Talkdesk AI.
The intelligent foundation for modern customer experience.
We believe that better customer experiences start with artificial intelligence. With the help of AI, companies can not only respond to a customer’s needs and wants seamlessly across channels with personalized, intelligent service, but also predict and prepare for their future needs and wants. These invaluable insights enable companies to really listen to their customers and make them feel more connected—improving customer experiences, reducing costs, and driving operational efficiencies.
AI that actually improves self-service rates.
Deliver precise responses 24/7 with our automated self-service solutions, now enhanced by GenAI. Use pre-built virtual agents, already designed for your industry’s top use cases, or make your own in seconds—no manual scripting or designing required. When live help is needed, our bots seamlessly transition customers to live agents, complete with AI-generated notes.
AI that actually reveals unknown unknowns.
Talkdesk Interaction Analytics™, powered by generative AI, captures and analyzes all customer interactions, revealing key trends, topics, and sentiment. This helps you understand customer intent, gain insights, and discover hidden opportunities.
AI that actually helps agents help customers.
Empower your service teams with Talkdesk Agent Assist™, a personalized AI assistant. It listens, learns, and delivers automated answers and recommendations in every conversation. Supercharged with generative AI, it reduces after-call work, speeds up handle times, and makes your agents’ jobs easier.
AI that’s actually safe and effective.
Talkdesk AI Trainer™, now with generative AI, lets non-technical staff build AI models in seconds. New dashboards and tooling enable you to predict, monitor, and control AI outcomes throughout your contact center.
"Every 1% penetration into my answering, into my contact rate, generates $1 million worth of revenue. That’s multiple times higher than my annual cost of Talkdesk. It's not a cost center. It's a profit center."
Ken Cohen SVP Sales & Business Development at JK Moving
AI that actually drives continual improvement.
Talkdesk QM Assist™ augments your evaluation capabilities by adding AI and speech analytics to Talkdesk Quality Management™. Empower your supervisors and quality analysts with searchable transcripts, sentiment analysis, and end-to-end automated interaction scoring so they can spend more time coaching agents.
AI that actually gives answers, not articles.
Supercharge tools like Talkdesk Agent Assist™ and Virtual Agent™ with Talkdesk Knowledge Management™, now powered by generative AI. Equip agents and customers with concise answers, not lengthy articles, to speed up handle times and enhance employee and customer satisfaction.
AI that actually optimizes your workforce.
Talkdesk Workforce Management™ combines powerful AI and automation with a remarkably intuitive user experience to help optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better agent experience. It’s part of Talkdesk Workforce Engagement Management™, an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. A single cloud platform unifies your contact center and workforce engagement solutions, providing a seamless user experience for customer interactions, call recording, quality management, and scheduling.
AI that actually manages risk.
Take control of your remote and hybrid contact center workforce with an AI-driven cloud compliance solution to help mitigate the risk of a distributed workforce, including insider threats, negligence, and system performance issues with Talkdesk Guardian™. Ensure your remote workforce is not a drag on system performance and complies with business processes and regulations. Reroute calls to agents with the best connectivity and notify agents when they are engaging in abnormal or non-compliant behavior.