AI that powers better customer experience in a digital world.

second

hero

<h4>Try the self-guided demo for Automatic Summary, the new GPT powered feature in Agent Assist.</h4>

strip

We believe that better customer experiences start with artificial intelligence. With the help of AI, companies can not only respond to a customer’s needs and wants seamlessly across channels with personalized, intelligent service, but also predict and prepare for their future needs and wants. These invaluable insights enable companies to really listen to their customers and make them feel more connected—increasing retention and grow revenue, and driving a greater share of wallet.

The intelligent foundation for the digital customer experience.

panel

We leverage AI to transform every step of the customer journey for a faster and more frictionless customer experience. Our CX Cloud™ platform includes apps to automate customer self-service, empower agents, mitigate fraud, and operationalize AI. We&#8217;re putting powerful technology into the everyday tools that make customer service the best it can be.

col-12 offset-sm-1 col-sm-5 offset-md-1 col-md-5 offset-xl-1 col-xl-5 mr-auto align-self-center

Give customers better and faster answers.

Deliver 24/7, fast customer service with a high-quality and convenient automated self-service experience. Use conversational AI-powered tools to enable customers to engage in natural, two-way interactions using Talkdesk Virtual Agent™. Automatically transfer a customer to a live agent whenever AI models detect more difficult issues needing human support.

Talkdesk Interaction Analytics™ captures, transcribes, and analyzes every customer interaction using AI to identify key conversation moments, topics, and sentiment that help you understand customer intent, uncover trends and provide actionable insights to the business. Eliminate friction points in the customer journey with deeper AI-derived insights so you can solve the issues causing contacts in the first place.

Empower your service staff with a personalized AI-powered assistant that listens, learns, and assists in every conversation. Deliver automated assistance, contextual recommendations, and next best actions during live interactions. Talkdesk Agent Assist™ speeds up resolution times, improves employee engagement, and reduces the pressure on supervisors to help agents during live calls.

Help agents resolve customer issues correctly and quickly.

Talkdesk AI Trainer™ is the first human-in-the-loop tool in the operational flow of contact centers. Now non-technical customer service staff can easily apply their expertise to improve AI models powering automation in the contact center. Reduce dependency on highly specialized data scientists, improve automation performance, and successfully resolve more cases through automation.

Automation made better with human-in-the-loop technology.

Talkdesk QM Assist™ augments your evaluation capabilities by adding AI and speech analytics to Talkdesk Quality Management™. Empower your supervisors and quality analysts with searchable transcripts, sentiment analysis, and end-to-end automated interaction scoring so they can spend more time coaching agents.

Turn every interaction into an opportunity to elevate your CX.

Use Talkdesk Knowledge Management™ to power tools like Talkdesk Agent Assist, to help agents find answers to customers’ questions quickly and easily. Agents no longer have to weed through lengthy knowledge base articles and instead get easy-to-consume answers to customer issues.

Empower internal knowledge management teams.

Talkdesk Workforce Management™ combines powerful AI and automation with a remarkably intuitive user experience to help optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better agent experience. It’s part of Talkdesk Workforce Engagement Management™, an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. A single cloud platform unifies your contact center and workforce engagement solutions, providing a seamless user experience for customer interactions, call recording, quality management, and scheduling.

Take control of your remote and hybrid contact center workforce with an AI-driven cloud compliance solution to help mitigate the risk of a distributed workforce, including insider threats, negligence, and system performance issues with Talkdesk Guardian™. Ensure your remote workforce is not a drag on system performance and complies with business processes and regulations. Reroute calls to agents with the best connectivity and notify agents when they are engaging in abnormal or non-compliant behavior.

Gain visibility and control of your remote workforce.

Make the authentication process faster and more convenient for customers with Talkdesk Identity™ self-service authentication, and reduce average handle time.

Implement self-service authentication for an improved customer experience.

Deliver faster answers with conversational AI.

Talkdesk Virtual Agent

Help agents resolve customer issues correctly and quickly.

Talkdesk Agent Assist

Get answers, not articles. A knowledge management system made for easy searching.

Talkdesk Knowledge Management

Turn every conversation into customer intelligence.

Talkdesk Interaction Analytics

Improve agent performance and increase CSAT with proactive coaching.

Talkdesk Quality Management

Optimize staffing and scheduling with AI-powered, omnichannel workforce management that’s intuitive and easy to use.

Talkdesk Workforce Management

Gain visibility and control of your remote workforce.

Talkdesk Guardian

Automation made better with human-in-the-loop technology.

Talkdesk AI Trainer

Quickly authenticate and connect customers to agents with voice biometrics.

Talkdesk Identity

Automating every step of the customer journey giving customers better and faster answers.

features

The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

trustpilot

The future of AI in the contact center

Smarter CX: How contact centers are transforming customer experience with AI

Creating powerfully smart interactions with AWS and Talkdesk AI

card_featured

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

default_form

Talkdesk AI for every day. Transforming every step of the customer journey for a faster and more frictionless customer experience.

Talkdesk AI for every day.

The intelligent foundation for the digital customer experience.

Give customers better and faster answers.

Increase the customer self-service rate.

Identify what causes customer issues.

Help agents resolve customer issues correctly and quickly.

Automation made better with human-in-the-loop technology.

Turn every interaction into an opportunity to elevate your CX.

Empower internal knowledge management teams.

Engage agents to become top performers.

Gain visibility and control of your remote workforce.

Implement self-service authentication for an improved customer experience.

Automating every step of the customer journey giving customers better and faster answers.

Talkdesk Virtual Agent

Talkdesk Agent Assist

Talkdesk Knowledge Management

Talkdesk Interaction Analytics

Talkdesk Quality Management

Talkdesk Workforce Management

Talkdesk Guardian

Talkdesk AI Trainer

Talkdesk Identity

Hear why our customers love Talkdesk.

The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

Related resources.

The future of AI in the contact center

Smarter CX: How contact centers are transforming customer experience with AI

Creating powerfully smart interactions with AWS and Talkdesk AI

Please wait while we validate your privacy settings.