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Talkdesk awards and recognition.

Talkdesk named a Leader in two 2026 IDC MarketScape Vendor Assessments

REPORT

Talkdesk named a Leader in two 2026 IDC MarketScape Vendor Assessments

Talkdesk Customer Experience Automation wins Global AI Award for Agentic AI

RECOGNITION

Talkdesk Customer Experience Automation wins Global AI Award for Agentic AI

Talkdesk recognized in The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

RECOGNITION

Talkdesk recognized in The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

Talkdesk Customer Experience Automation named “Multi-Agent AI System of the Year” in 2026 AI Breakthrough Awards

Award

Talkdesk Customer Experience Automation named “Multi-Agent AI System of the Year” in 2026 AI Breakthrough Awards

Talkdesk earns ten 2026 Top Rated Awards from TrustRadius

AWARD

Talkdesk earns ten 2026 Top Rated Awards from TrustRadius

Talkdesk earns top rankings in G2 Summer 2026 reports across AI customer support, conversational intelligence, and multilingual customer support

RECOGNITION

Talkdesk earns top rankings in G2 Summer 2026 reports across AI customer support, conversational intelligence, and multilingual customer support

Talkdesk named Customer Experience Solution of the Year in 2026 RetailTech Breakthrough Awards

AWARD

Talkdesk named Customer Experience Solution of the Year in 2026 RetailTech Breakthrough Awards

Talkdesk wins gold in 2026 CMSWire IMPACT Awards for AI excellence

AWARD

Talkdesk wins gold in 2026 CMSWire IMPACT Awards for AI excellence

Talkdesk ranked Leader in Overall Grid Reports for Customer Service Automation and Contact Center in G2 Spring 2026 Reports

RECOGNITION

Talkdesk ranked Leader in Overall Grid Reports for Customer Service Automation and Contact Center in G2 Spring 2026 Reports

Talkdesk Earns Spot on G2’s 2026 Best Software Awards for Best Agentic AI Software Products and Best Customer Service Software Products

AWARD

Talkdesk Earns Spot on G2’s 2026 Best Software Awards for Best Agentic AI Software Products and Best Customer Service Software Products

Talkdesk customers honored in 2026 Stevie Awards for Sales & Customer Service

RECOGNITION

Talkdesk customers honored in 2026 Stevie Awards for Sales & Customer Service

Talkdesk ranked Leader in Overall Grid Reports for AI and Contact Center in G2 Winter 2026 Reports

RECOGNITION

Talkdesk ranked Leader in Overall Grid Reports for AI and Contact Center in G2 Winter 2026 Reports

Talkdesk earns 2026 Buyer’s Choice Award from TrustRadius

Award

Talkdesk earns 2026 Buyer’s Choice Award from TrustRadius

Talkdesk honored with dual wins at The A.I. Awards for Customer Experience Automation

AWARD

Talkdesk honored with dual wins at The A.I. Awards for Customer Experience Automation

Talkdesk wins 2025 Finovate Award for Most Impactful AI-Based Solution

AWARD

Talkdesk wins 2025 Finovate Award for Most Impactful AI-Based Solution

Talkdesk ranked Leader in Overall Grid Report for Contact Center in G2 Fall 2025 Reports

RECOGNITION

Talkdesk ranked Leader in Overall Grid Report for Contact Center in G2 Fall 2025 Reports

Talkdesk named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)

report

Talkdesk named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)

Talkdesk shortlisted in four categories in The 2025 A.I Awards

AWARD

Talkdesk shortlisted in four categories in The 2025 A.I Awards

Talkdesk Customer Care wins Silver Stevie Award for leading the artificial intelligence revolution in customer experience

AWARD

Talkdesk Customer Care wins Silver Stevie Award for leading the artificial intelligence revolution in customer experience

Talkdesk wins TrustRadius Tech Cares Award for supporting women in technology

AWARD

Talkdesk wins TrustRadius Tech Cares Award for supporting women in technology

Talkdesk named to KMWorld AI 100 list for second consecutive year

AWARD

Talkdesk named to KMWorld AI 100 list for second consecutive year

Talkdesk receives 2025 AI Agent Product of the Year Award from TMC

AWARD

Talkdesk receives 2025 AI Agent Product of the Year Award from TMC

Talkdesk ranked Leader in Overall Grid® Report for Contact Center in G2 Summer 2025 Reports

RECOGNITION

Talkdesk ranked Leader in Overall Grid® Report for Contact Center in G2 Summer 2025 Reports

Talkdesk wins “Autonomous AI Agent of the Year” in 8th annual AI Breakthrough Awards

AWARD

Talkdesk wins “Autonomous AI Agent of the Year” in 8th annual AI Breakthrough Awards

Talkdesk Financial Services Experience Cloud honored as “Game Changer” in 2025 Finopotamus Tekkie Awards

AWARD

Talkdesk Financial Services Experience Cloud honored as “Game Changer” in 2025 Finopotamus Tekkie Awards

Talkdesk earns a 2025 Top Rated Award From TrustRadius

AWARD

Talkdesk earns a 2025 Top Rated Award From TrustRadius

Talkdesk recognized for AI-Driven Health Innovations in 8th annual Health Value Awards

AWARD

Talkdesk recognized for AI-Driven Health Innovations in 8th annual Health Value Awards

Talkdesk and customer Collins Community Credit Union win prestigious 2025 Banking Tech USA Awards

AWARD

Talkdesk and customer Collins Community Credit Union win prestigious 2025 Banking Tech USA Awards

Talkdesk ranked Leader in Overall Grid Report for Contact Center in G2 Spring 2025 Reports

RECOGNITION

Talkdesk ranked Leader in Overall Grid Report for Contact Center in G2 Spring 2025 Reports

Talkdesk named Best Unified Customer Experience by Vendors in Partnership Awards

Award

Talkdesk named Best Unified Customer Experience by Vendors in Partnership Awards

Talkdesk ranked Leader in Overall Grid® Report for Contact Center in G2 Winter 2025 Reports

RECOGNITION

Talkdesk ranked Leader in Overall Grid® Report for Contact Center in G2 Winter 2025 Reports

Talkdesk named to Forbes Cloud 100 for sixth consecutive year

Recognition

Talkdesk named to Forbes Cloud 100 for sixth consecutive year

Talkdesk named to 2024 KMWorld AI 100

Award

Talkdesk named to 2024 KMWorld AI 100

Talkdesk CEO Tiago Paiva named Best Artificial Intelligence Company CEO in 2024 AI Breakthrough awards program

award

Talkdesk CEO Tiago Paiva named Best Artificial Intelligence Company CEO in 2024 AI Breakthrough awards program

Talkdesk named a leader in 2024 IDC MarketScape for contact center–as-a-service applications software

report

Talkdesk named a leader in 2024 IDC MarketScape for contact center–as-a-service applications software

Talkdesk earns 2024 Top Rated Awards from TrustRadius

award

Talkdesk earns 2024 Top Rated Awards from TrustRadius

Talkdesk ranked #1 in G2 Enterprise Results Index for contact center

RECOGNITION

Talkdesk ranked #1 in G2 Enterprise Results Index for contact center

Talkdesk is a leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2024

REPORT

Talkdesk is a leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2024

Talkdesk named one of America's Greatest Workplaces for Women by Newsweek

award

Talkdesk named one of America's Greatest Workplaces for Women by Newsweek

Talkdesk earns a spot on G2’s 2024 Best Software Awards for best customer service products

recognition

Talkdesk earns a spot on G2’s 2024 Best Software Awards for best customer service products

Talkdesk secures #8 spot in the 2023 Forbes Cloud 100 list

recognition

Talkdesk secures #8 spot in the 2023 Forbes Cloud 100 list

Talkdesk Financial Services Experience Cloud wins 2023 Remotetech Breakthrough Award

award

Talkdesk Financial Services Experience Cloud wins 2023 Remotetech Breakthrough Award

Talkdesk ranked #1 overall for Global Contact Center Grid for 5th consecutive season in G2 reports

recognition

Talkdesk ranked #1 overall for Global Contact Center Grid for 5th consecutive season in G2 reports

Globee® winner - application development innovation and financial services

award

Globee® winner - application development innovation and financial services

Talkdesk ranked #1 overall for Global Contact Center Grid for 4th consecutive season

recognition

Talkdesk ranked #1 overall for Global Contact Center Grid for 4th consecutive season

Talkdesk receives Customers' Choice distinction in the 2023 Gartner® Peer Insights™ 'Voice of the Customer’ for CCaaS

award

Talkdesk receives Customers' Choice distinction in the 2023 Gartner® Peer Insights™ 'Voice of the Customer’ for CCaaS

Comparably names Talkdesk a Best Company for Diversity

award

Comparably names Talkdesk a Best Company for Diversity

Talkdesk ranked #1 in 53 G2 Winter reports

recognition

Talkdesk ranked #1 in 53 G2 Winter reports

Talkdesk earns Frost & Sullivan’s 2022 NA Customer Value Leadership Award in the retail CCaaS market

award

Talkdesk earns Frost & Sullivan’s 2022 NA Customer Value Leadership Award in the retail CCaaS market

Talkdesk earns Frost & Sullivan 2022 NA Customer Value Leadership Award: Global health and life sciences CCaaS market

award

Talkdesk earns Frost & Sullivan 2022 NA Customer Value Leadership Award: Global health and life sciences CCaaS market

Talkdesk earns Frost & Sullivan’s 2022 NA Customer Value Leadership Award in the retail CCaaS market

award

Talkdesk earns Frost & Sullivan’s 2022 NA Customer Value Leadership Award in the retail CCaaS market

Talkdesk earns Frost & Sullivan 2022 NA Customer Value Leadership Award: Global health and life sciences CCaaS market

award

Talkdesk earns Frost & Sullivan 2022 NA Customer Value Leadership Award: Global health and life sciences CCaaS market

Talkdesk awarded top Canada retail tech solutions provider 2022 by Retail Tech Insights

award

Talkdesk awarded top Canada retail tech solutions provider 2022 by Retail Tech Insights

Talkdesk ranked #1 in 36 G2 Fall reports

recognition

Talkdesk ranked #1 in 36 G2 Fall reports

Talkdesk CEO Tiago Paiva named UC Leader of the Year

Award

Talkdesk CEO Tiago Paiva named UC Leader of the Year

Comparably names Talkdesk a Best Company for Career Growth

award

Comparably names Talkdesk a Best Company for Career Growth

Comparably names Talkdesk a Best Company for Career Growth

award

Comparably names Talkdesk a Best Company for Career Growth

2022 Pandemic Tech Innovation award

award

2022 Pandemic Tech Innovation award

Talkdesk wins Cloud-based CX Solution of the Year at 2022 CCW Excellence Awards

award

Talkdesk wins Cloud-based CX Solution of the Year at 2022 CCW Excellence Awards

Talkdesk wins Cloud-based CX Solution of the Year at 2022 CCW Excellence Awards

award

Talkdesk wins Cloud-based CX Solution of the Year at 2022 CCW Excellence Awards

Talkdesk named Cloud Innovator of the Year and Cloud Innovator of the Decade in 2021-22 Cloud Awards

recognition

Talkdesk named Cloud Innovator of the Year and Cloud Innovator of the Decade in 2021-22 Cloud Awards

Gold Globee® winner - Entrepreneur of the Year | Cloud Computing/SaaS/Internet

award

Gold Globee® winner - Entrepreneur of the Year | Cloud Computing/SaaS/Internet

Gold Globee® winner - Talkdesk Industry Experience Clouds | Business-to-Business Products

award

Gold Globee® winner - Talkdesk Industry Experience Clouds | Business-to-Business Products

Gold Globee® winner - Talkdesk Industry Experience Clouds | Business-to-Business Products

award

Gold Globee® winner - Talkdesk Industry Experience Clouds | Business-to-Business Products

2022 CRM Excellence Award

award

2022 CRM Excellence Award

Talkdesk earns 2022 Great Place to Work Certification Portugal

award

Talkdesk earns 2022 Great Place to Work Certification Portugal

Talkdesk wins Gold Stevie® Awards in 2022 Stevie Awards for Sales & Customer Service

award

Talkdesk wins Gold Stevie® Awards in 2022 Stevie Awards for Sales & Customer Service

Talkdesk wins Silver Stevie® Awards in 2022 Stevie Awards for Sales & Customer Service

award

Talkdesk wins Silver Stevie® Awards in 2022 Stevie Awards for Sales & Customer Service

Talkdesk wins Bronze Stevie® Awards in 2022 Stevie Awards for Sales & Customer Service

award

Talkdesk wins Bronze Stevie® Awards in 2022 Stevie Awards for Sales & Customer Service

Talkdesk CMO Kathie Johnson wins 2022 CX Awards Women in CX Technology

award

Talkdesk CMO Kathie Johnson wins 2022 CX Awards Women in CX Technology

Talkdesk wins three 2022 Best of Awards from TrustRadius

recognition

Talkdesk wins three 2022 Best of Awards from TrustRadius

Talkdesk ranked #1 in 22 G2 Winter reports

recognition

Talkdesk ranked #1 in 22 G2 Winter reports

Talkdesk CMO Kathie Johnson wins 2021 CMO Transformation and Growth Award

Award

Talkdesk CMO Kathie Johnson wins 2021 CMO Transformation and Growth Award

Talkdesk ranked #1 in 22 G2 Winter reports

recognition

Talkdesk ranked #1 in 22 G2 Winter reports

Talkdesk CMO Kathie Johnson wins 2021 CMO Transformation and Growth Award

Award

Talkdesk CMO Kathie Johnson wins 2021 CMO Transformation and Growth Award

Talkdesk wins 2021 BIG Public Relations and Marketing Excellence award

Award

Talkdesk wins 2021 BIG Public Relations and Marketing Excellence award

Talkdesk named finalist in 2021 Engage Awards

Award

Talkdesk named finalist in 2021 Engage Awards

Talkdesk again named a Leader in 2021 Gartner® Magic Quadrant™ for CCaaS

Award

Talkdesk again named a Leader in 2021 Gartner® Magic Quadrant™ for CCaaS

Talkdesk is a leader in the Aragon Research Globe for Intelligent Contact Centers, 2021

Award

Talkdesk is a leader in the Aragon Research Globe for Intelligent Contact Centers, 2021

Talkdesk earns designation as exemplary CCaaS Vendor and Value Index Leader

Recognition

Talkdesk earns designation as exemplary CCaaS Vendor and Value Index Leader

Talkdesk wins 2021 BIG Excellence in Customer Service Award

Award

Talkdesk wins 2021 BIG Excellence in Customer Service Award

Talkdesk wins two 2021 Top Rated awards from TrustRadius

Award

Talkdesk wins two 2021 Top Rated awards from TrustRadius

Talkdesk again leads G2 Spring 2021 with highest G2 Scores, more reports than any other CCaaS provider

Recognition

Talkdesk again leads G2 Spring 2021 with highest G2 Scores, more reports than any other CCaaS provider

Talkdesk ranked #1 in 18 G2 Winter 2021 reports

Recognition

Talkdesk ranked #1 in 18 G2 Winter 2021 reports

Gartner names Talkdesk a leader in 2020 Magic Quadrant for CCaaS

Recognition

Gartner names Talkdesk a leader in 2020 Magic Quadrant for CCaaS

Talkdesk wins PR & Marketing Award from Business Intelligence Group

Recognition

Talkdesk wins PR & Marketing Award from Business Intelligence Group

Best Call Center Software of 2020

Recognition

Best Call Center Software of 2020

Best VOIP Phone Services of 2020

Recognition

Best VOIP Phone Services of 2020

Talkdesk is named to 2020 Forbes Cloud 100

Recognition

Talkdesk is named to 2020 Forbes Cloud 100

Talkdesk’s Jon Heaps named to Channel Partners ‘Top Gun 51’

Award

Talkdesk’s Jon Heaps named to Channel Partners ‘Top Gun 51’

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