Talkdesk CX Cloud™ is a cloud native end-to-end global contact center solution trusted by over 1,800 businesses in 75 countries. Enterprises choose Talkdesk for its guaranteed reliability and 100% uptime SLA, its industry-leading voice quality and its high level of security certifications to keep your contact center safe from threats.
Global MOS - Voice Quality
Security & Compliance Certifications
Talkdesk Global Communications Network™ (GCN) is designed to minimize latency and support optimal call distribution for crystal-clear conversations, backed by industry-leading MOS scores. Talkdesk also offers an unprecedented 100% uptime SLA to keep you reliably connected to your customers.
Gartner - CCaaS MQ North America 2019
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.