"I’m a big advocate for using automation to enhance human capabilities. We have expanded our use of the AI and automation features within Talkdesk, such as Talkdesk Agent Assist. New agents can face a big learning curve during the first 30 days of a new job: Agent Assist offers agents real-time tips and information based on their conversation with a customer. It helps new agents feel more supported and keeps them motivated."
André Cavaco Leitão Global Director, Workforce Optimization at Farfetch