PRODUCTS | SELF-SERVICE EXPERIENCE
Provide a high-quality digital self-service customer experience with virtual agent assistance.
Increase customer self-service with AI-powered channels.
Customer self-service increases customer satisfaction and relieves your support team of repetitive questions.
Make it easy for customers to find answers to their queries quickly and at any time of the day. Provide a superior self-service experience using conversational AI across multiple channels including virtual agent assistance voice and digital. Get all the tools you need to deliver an engaging digital customer experience.
Provide 24/7 customer service with Virtual Agent.
Avoid missed chats or abandoned calls with Talkdesk Virtual Agent™, powered by conversational AI. Using techniques like Natural Language Understanding (NLU), customers will experience a two-way natural dialogue on voice and digital chat channels, with multiple language support, giving them instant answers to their questions.
Easily create effective call flows for great self-service experiences.
Talkdesk Studio™ provides a clear view of the customer journey and allows non-technical stakeholders to create intelligent, context-driven IVR flows that deliver a frictionless self-service customer experience, including triggers to route to a live agent.
Customize the Virtual Agent conversational flows.
Design engaging conversations with an easy-to-use tool, making virtual agent interactions feel natural and frictionless to customers. Use the no-code, drag and drop tool to adapt the virtual agent responses to different customer intents.