Talkdesk helps organizations deliver modern customer service that drives business growth and improves the bottom line.

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<p class="text text--16"><strong>Modern customer service. Your way.</strong></p>
<p class="text text--16">We want to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue.</p>
<p class="text text--16">We believe modern customer service is the edge your business needs.</p>


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<p class="text text--16">If a journey is defined as moments of great courage, then ours began in 2011 in the most extraordinary way—with a young engineer’s dream and determination to forever change customer experience by putting the customer at the heart of every conversation and interaction. Living in Portugal at the time, Talkdesk founder and CEO Tiago Paiva prototyped a cloud-based solution that was easy to deploy, integrate, and operate. He entered and won a hackathon, got some seed funding, moved to America and Talkdesk was born. We were a global company from day one.</p>
<p class="text text--16">Talkdesk’s journey, like all memorable ones, has been shaped by the hands and ideas of our people, connected through the years and across generations in an endless pursuit of “a better way.” That pursuit guides our vision and values as we challenge the old status quo in order to help our customers, our partners and our employees thrive and grow. Our entrepreneurial spirit is rooted in this passion and dedication to making the impossible, possible.</p>
<p class="text text--16"><strong>Experience. A better way.</strong></p>


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If you’re going to succeed you must listen to, learn from, and go above and beyond for your customers.

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<p>We help companies deliver a better customer experience. We are innovative, creative, and challenge the old status quo in order to help our customers thrive and grow. We have fun shaking up the industry and we’re building a business that’s also a great place to work.</p>


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<p>We have an innovative and courageous mindset, focused on offering products and solutions that redefine customer experience, making the impossible possible.</p>


Courageous Innovation.

<p>Everything we do is for our customers.</p>


Customer-Obsessed.

<p>We are guided by our moral compass and believe in an inclusive and diverse culture that is representative of the communities in which we live and serve.</p>


Diversity, Equity, and Inclusion.

<p>We invest in the highest security in our products and build trust with our customers, partners and employees.</p>


Trust and Transparency.

<p>We believe in giving back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.</p>


Community and Environmental Giving.

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<p class="text text--16"><strong>Our commitment to corporate sustainability is rooted in our company values.</strong></p>
<p class="text text--16"><small></small>Talkdesk is committed to offsetting our global footprint. In partnership with the Carbon Fund, we&#8217;ve planted more than 2,000 trees on behalf of Talkdesk customers! Moving forward, we&#8217;ll donate a tree for every new customer each quarter.</p>


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<h2>Employee resource groups.</h2>
<h3>Talkdesk supporting the community and each other.</h3>
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<h4><small>To cultivate an environment for everyone that supports and encourages women to advance their skills and leadership potential.<br />
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<p><small>“Talkdesk cultivates a diverse, equitable and inclusive workforce that supports women to advance their skills and leadership potential. Our strong, supportive culture facilitates a more meaningful connection between Talkdeskers and their work.”<br />
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<p><strong><small>Dr. Shauna Geraghty, executive sponsor, Women in Technology</small></strong></p>
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<h4><small>To celebrate the uniqueness of the people that make up Talkdesk &#8211; their background, experience, and perspectives.<br />
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<p><small>&#8220;As one of our five core values, Diversity, Equity, and Inclusion is in our DNA. Everyone at Talkdesk understands that our strengths lie in the differences, not the similarities.  As an ally, I am passionate about actively promoting DE&amp;I at Talkdesk because it takes everyone to create the type of place where people live and work as their authentic selves, thereby accomplishing more together than we think is even possible.&#8221;<br />
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<h4 class="text text--12">Brian Christiansen, executive sponsor, Diversity, Equity, and Inclusion</h4>
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<h4><small>To empower Talkdesk employees to make a positive impact in their communities and in the environment, through charity and volunteerism, while fostering team relationships.<br />
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<p><small>&#8220;I believe we each have a responsibility to give back to the communities in which we live, in whichever ways are important to us. Doing that with Talkdesk colleagues makes it even more special to me.&#8221;</small></p>
<p><strong><small>Kathie Johnson, executive sponsor, Community and Environmental Giving</small></strong></p>
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Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th consecutive year.

Gartner

Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2021.

Aragon Research

Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider.

G2 Crowd

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10 years in the making. What a week this is!

Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer

Talkdesk skyrockets to $10B valuation with our Series D.

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<p class="text text--16">Thanks - the Talkdesk Team.</p>

Experience the modern cloud contact center platform for every industry.

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Talkdesk is a global cloud contact center leader for modern customer service, trusted by enterprises of all sizes. Get a demo today.

Talkdesk helps organizations deliver modern customer service that drives business growth and improves the bottom line.

Our mission.

Our story.

"If you’re going to succeed you must listen to, learn from, and go above and beyond for your customers."

Our vision.

Our values.

Courageous Innovation.

Customer-Obsessed.

Diversity, Equity, and Inclusion.

Trust and Transparency.

Community and Environmental Giving.

Our sustainability commitment.

Women in Technology.

Diversity, Equity, and Inclusion.

Community and Environmental Giving.

Talkdesk recognized as a leader.

Gartner

Aragon Research

G2 Crowd

Talkdesk skyrockets to $10B valuation with our Series D.

10 years in the making. What a week this is!

Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer

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