ABOUT US
Great CX isn’t about solving one problem. It’s about everything that follows.
Every interaction is a chance to engage a customer, anticipate what they need, and remember what came before. When each conversation builds on the last, businesses create experiences that become more personal and valuable over time.
Delivering that kind of experience means knowing not just what the customer needs, but the best way to help them. Some moments are best handled by AI. Others need human judgement and empathy. Talkdesk brings both together on one platform—autonomous AI for the everyday, human expertise for the moments that matter, and the flexibility to deliver the right experience for every customer.
We moved customer experience to the cloud. Now we’re leading its automation evolution.
Talkdesk started in 2011 when our founder and CEO, Tiago Paiva, saw an opportunity to reimagine the contact center for the cloud. What began as a hackathon project grew into a global company powering millions of customer conversations every day.
Now, we’re bringing that same innovation mindset to the AI era. As AI agents join contact center agents, enterprises need a way to orchestrate work across both. That’s the future we’re building: a hybrid workforce enabled by our platform and backed by more than 15 years of CX expertise.
The Talkdesk difference
One platform for AI agents, human agents, and every customer interaction.
Talkdesk combines Customer Experience Automation (CXA) with our market-leading Contact Center as a Service (CCaaS), on a shared platform. AI agents and human experts work from the same customer context, enterprise knowledge, and business workflows.
Trusted by global enterprises.
2011
Year Founded
3,000+
Global Customers
150M+
Monthly Customer Interactions
100+
Countries Served
How we work.
Everything we do is for our customers.
We have an innovative and courageous mindset, focused on offering products and solutions that redefine customer experience, making the impossible possible.
We are guided by our moral compass and believe in an inclusive and diverse culture that is representative of the communities in which we live and serve.
We invest in the highest security in our products and build trust with our customers, partners and employees.
We believe in giving back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint.