About
Talkdesk is on a mission to rid the world of bad Customer Experience.
Our mission.
Rid the world of bad customer experience.
With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies.
Our story.
In 2018, we at Talkdesk recognized that AI for customer experience wasn’t meeting expectations. Existing solutions were costly, complex, and ineffective. We aimed to change that by delivering AI that genuinely impacts the entire customer journey. Our goal was clear: create AI that is easy to deploy and manage while delivering immediate, tangible results.
Over the next two years, we developed a comprehensive, fully integrated portfolio of customer experience AI products. These solutions are designed to help our customers achieve their most important outcomes. We further simplified AI adoption by launching Industry Experience Clouds, offering AI pre-designed and integrated for specific verticals.
Today, we’ve enhanced our platform with generative AI to redefine possibilities. We remain committed to driving the outcomes that matter most: fueling business growth, hyper-personalizing customer experiences, empowering agents, and streamlining operations. At Talkdesk, we’re revolutionizing customer experience AI for meaningful, measurable success.
"If you’re going to succeed you must listen to, learn from, and go above and beyond for your customers."
Tiago Paiva, Talkdesk CEO
Our vision.
Talkdesk is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies.
Hear how Talkdesk transformed CX for LegalShield.
Our sustainability commitment.
Our commitment to corporate sustainability is rooted in our company values.
Talkdesk is committed to offsetting our global footprint. In partnership with the Carbon Fund, we’ve planted more than 2,000 trees on behalf of Talkdesk customers! Moving forward, we’ll donate a tree for every new customer each quarter.
Employee resource groups.
Talkdesk supporting the community and each other.
Women in Technology.
To cultivate an environment for everyone that supports and encourages women to advance their skills and leadership potential.
“Talkdesk cultivates a diverse, equitable and inclusive workforce that supports women to advance their skills and leadership potential. Our strong, supportive culture facilitates a more meaningful connection between Talkdeskers and their work.”
Dr. Shauna Geraghty, executive sponsor, Women in Technology
Diversity, Equity, and Inclusion.
To celebrate the uniqueness of the people that make up Talkdesk – their background, experience, and perspectives.
“We are a global company with employees and customers who come from a wide variety of backgrounds. Everyone at Talkdesk understands that our strengths lie in the differences, not the similarities. As an ally, I am passionate about actively promoting DE&I at Talkdesk because it takes everyone to create an environment where people can live and work as their authentic selves, thereby accomplishing more together than we think is even possible.”
Dina Combs, executive sponsor, Diversity, Equity, and Inclusion
