Collect, transcribe, and analyze 100% of customer interactions for better insights and improved customer satisfaction.
Turn every conversation into customer intelligence.
Use the power of AI to access, analyze, and act on every customer interaction in seconds. Talkdesk Speech Analytics™ helps you understand customer intent, automate call quality monitoring, and improve agent performance. Provide customers with the solution and experience they need and deserve.
Drive customer-centric decisions.
Collect and share impactful data and insights with marketing, sales, service, and R&D teams so they can make better decisions and respond to customer needs faster.
"With Talkdesk, we’ve been able to identify certain patterns and trends that have made a significant impact on the service experience we provide to our clients."
Turn every interaction into an opportunity to elevate your CX.
With Talkdesk Quality Management™ it’s never been easier to evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Talkdesk Speech Analytics™ helps you prioritize key moments to evaluate so you can spend less time watching recordings and more time coaching agents.
Make every agent your best agent.
Support agents with intelligent guidance, recommending next best actions to quickly resolve complex customer issues with Talkdesk Agent Assist™, powered by Speech Analytics.