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Use the power of AI to access, analyze and act on every customer interaction. Understand customer intent, automate call quality monitoring and improve agent performance. Take proactive and continuous action in seconds to reduce costs, increase operational efficiency and provide customers with the solution and experience they need and deserve.
Showcase what customers are saying on every call to bring CX to life for your front lines and back office. Easily identify process automation improvements for better NPS and CSAT. Get real-time alerts about product or service issues so you can respond before they escalate.
With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. By leveraging Talkdesk Speech Analytics™ to prioritize key moments to evaluate, you can spend less time watching recordings and more time coaching agents.
Strengthen CSAT/NPS with Talkdesk Virtual Agent, an intelligent customer assistant that delivers the answers customers need, whenever they need them while intelligently escalating complex issues to live agents. Talkdesk Speech Analytics transcribes and analyzes the customer conversation in real-time to understand intent and respond intelligently, 24/7.
Understand how a caller is feeling by analyzing their tone and listening for keywords during the conversation.
Uncover topics being discussed so you can holistically address needs.
Gain visibility into relevant data for each team with dashboards customized for contact center, marketing, R&D and sales teams.
Transcribe calls using speech-to-text and natural language processing (NLP) for better context and accuracy on call, faster after-call work and enhanced agent training.
Search for specific words (e.g., expensive, cancel, etc.) or execute a saved search for a trigger or keywords so you can easily identify patterns and trends to act on.
Trigger alerts when specific preset actions occur so you can proactively identify risky behaviors and address negative situations before they escalate.
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