The hybrid workforce
starts here.
CCaaS for people. CXA for AI.
Real CX work, automated by AI agents.
Don't take our word for it.
Real results, straight from our customers.
↓5.3%
abandonment rate.
“Talkdesk’s advanced AI has improved our banking interactions, and the new CXA platform is truly transformational. Its autonomous, multi-agent approach reshapes how we deliver intelligent, secure, outcome-focused service, making Talkdesk a vital partner.”
Jeiner Morales, SVP Director of data analytics and business systems
↑89%
improved service level.
“Talkdesk Copilot is a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. They’re our internal customers. We want to keep them happy. It’s in our best interest to make their jobs as easy and streamlined as possible.”
Krystal Roloff, Director of CX store experience
↑40%
containment rate.
“When we implemented CXA, we saw the biggest value for our employees when member feedback and quality service scores became noticeably more positive. Within the first week, we achieved a 40% containment rate, and the automation experience was seamless for our members.”
Karen Reyes, VP of Global contact center
The highest commitment to trust, security, and compliance.
Explore the latest from Talkdesk.
Report
The state of agentic automation in CX
A leadership guide to customer experience automation in the agentic era.
The fastest path to AI.
Designed to take customers from pilot to production on any contact center, third-party system, or on-premises.