customer stories

Health Plan Member Experience





"We were looking for a solution to help us scale our support operations for the long term. We’re a self-serve, fast-moving team. We became convinced that Talkdesk was the only solution that could keep that pace. In Talkdesk, we found a partner that would develop with us as we grew, and quickly."

Alexander Cohen Director of Product at Carbon Health

"Our clinic answer rate has jumped from 50% to 70% on average because of the reduced volume of calls they receive. We’ve also seen some clinics reach a 100% answer rate for the first time. With the added benefit of the Talkdesk contact center platform, more patients are getting their calls answered, wait times are down, and the calls are better distributed between the central system and the clinics."

Alexander Cohen Director of Product at Carbon Health

Carbon Health

Hear directly from Alexander Cohen, Director of Product at Carbon Health.