Improve agent performance and elevate your customer experience with holistic evaluations and actionable feedback.
Every interaction is an opportunity to elevate CX.
With Talkdesk Quality Management™ it’s never been easier to evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver exceptional customer experiences.
"The average 500-agent call center in North America allocates around $2 million of staff time to coaching activities every year."
Track agent performance and reward results.
Track individual and team performance with accessible metrics that can easily be exported into other systems. Reinforce positive behavior and reward progress through gamification and social recognition.