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With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience.
Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™.
Create custom forms with an intuitive editor, or save time by leveraging an extensive library of pre-built templates.
Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction.
Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring.
Elevate your feedback with specific examples by adding time-stamped comments and reactions to interaction recordings.
Easily track agent or team performance, and incorporate gamification to increase engagement and recognize improvement.
A single, unified platform for WEM makes it easy to assign agents content to review and schedule time for coaching.
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Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.
