With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience.
Create custom forms with an intuitive editor, or save time by leveraging an extensive library of pre-built templates.
Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction.
Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts that help pinpoint the right moments to evaluate.
Elevate your feedback with specific examples by adding time-stamped comments and reactions to interaction recordings.
Easily track agent or team performance, and incorporate gamification to increase engagement and recognize improvement.
A single, unified platform for WEM makes it easy to assign agents content to review and schedule time for coaching.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.