Leadership

Under the guidance of some of the brightest minds, Talkdesk has become a leader in the customer communication space and continues to drive innovation every day.

Tiago Paiva

Chief Executive Officer and Founder

Tiago Paiva is Chief Executive Officer and Founder of Talkdesk. Over the past ten years, he scaled Talkdesk from 10 employees to more than 1,400 and crossed major industry milestones, including reaching 100 million calls. Paiva received a Master of Science in Computer and Electrical Engineering from Instituto Superior Técnico.

Anthony (Tony) Barbone

Chief Revenue Officer

Tony Barbone is responsible for leading all Talkdesk global sales, channel, sales development representatives, solution engineering and customer experience (CX) strategy teams. With more than 20 years’ experience in enterprise software sales, Barbone was previously senior vice president of Talkdesk Global Sales, responsible for execution of the company’s direct and indirect sales strategy teams. Born and raised in Vancouver, Canada, he studied finance and marketing at the University of British Columbia, and is a Chartered Professional Accountant.

Marco Costa

International Chief Operating Officer

As International Chief Operating Officer (COO), Marco Costa is responsible for oversight and operations for all aspects of Talkdesk’s global expansion. Costa’s tenure with Talkdesk, most recently as General Manager of Europe, Middle East and Africa (EMEA), has been instrumental in establishing the company as an innovation powerhouse in the region. He holds a Master of Science in Computer Science from the University of Coimbra and a Global Executive MBA from INSEAD.

Raoul Felix

Chief Technology Officer

Raoul Felix was Talkdesk's first hire and currently serves as the company’s Chief Technology Officer. His main objective is to empower engineering teams to build solutions that emphasize quality, simplicity and reliability. Felix holds a Master of Science in Distributed Systems and Software Engineering from the Instituto Superior Técnico of the University of Lisbon.

Chad Gaydos

Chief Operating Officer

Chad Gaydos has more than 20 years of software experience, most recently in key customer-facing executive roles at Skillsoft as CRO and COO, and as SAP’s COO of Regulated Industries. Gaydos has served customers globally in both the private and public sectors across 15 different industries. He received a Bachelor of Business Administration in Finance from Kennesaw State University.

Kathie Johnson

Chief Marketing Officer

Kathie Johnson has more than 20 years of international marketing experience, most recently in executive marketing positions at Salesforce, Demandware and Dassault Systemes. Johnson’s work has been recognized through both domestic and international awards, including the European Excellence Award, the Communicator Award, IMA Impact Award and Telly Award. She received a Master of Business Administration in International Business and Marketing from Babson College, and a Bachelor of Arts in English from the University of Michigan.

Charanya Kannan

Chief Product Officer

Charanya (CK) Kannan has vast experience bringing innovative products to market for enterprise customers. Prior to Talkdesk, Kannan held product leadership and management positions in Model N, Oracle Corporation and AT&T. As Chief Product Officer, Kannan oversees product strategy, product management, product design, product partnerships, engineering, technology, operations and marketplace.

Kieran King

Chief Customer Officer

Kieran King has more than 25 years of B2B enterprise software experience and extensive expertise in helping organizations unlock value and transform their businesses. As Chief Customer Officer (CCO), she is responsible for Talkdesk’s global customer strategy and services. King’s deep understanding of and passion for customer success have further elevated Talkdesk’s global reputation as the five-star standard for white-glove customer service. She holds a degree in marketing communications from the University of Delaware.

Dr. Shauna Geraghty

Senior Vice President, Head of People and Operations

As the first U.S. employee at Talkdesk, Shauna Geraghty helped scale Talkdesk’s marketing team, infrastructure and activities from the ground-up. In 2016, she was tapped to build Talkdesk’s talent acquisition function and since then has helped scale Talkdesk to nearly 1,000 employees in seven offices globally. Geraghty has a Doctorate in Clinical Psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

Amy Schultz

Senior Vice President, Global Go-to-Market, Revenue Operations and Enablement

Amy Shultz has more than 20 years’ experience in revenue and corporate strategy, most recently serving in executive leadership roles with SAP. In her position with Talkdesk, Schultz is responsible for evolving the company’s revenue operations and sales enablement processes, tools and workflows, and driving best practices. She studied business administration and management at West Virginia University.

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