Meet the Talkdesk leadership team.

Tiago Paiva is the chief executive officer (CEO) and founder of Talkdesk. He founded Talkdesk in 2011 after winning a hackathon where the first prototype of Talkdesk was his winning submission. From there, he built the company into a global provider of AI-powered customer experience technology with operations today in 18 countries. Under Paiva’s leadership, Talkdesk has remained at the cutting edge of AI innovation, adding groundbreaking, accessible agentic AI features across its flagship Talkdesk CX Cloud™. In 2024, Paiva was named “Best AI Company CEO” in the seventh annual AI Breakthrough Awards Program by AI Breakthrough and was recognized by Goldman Sachs among the Most Exceptional Entrepreneurs. Paiva earned a Master of Science in Computer and Electrical Engineering from Instituto Superior Técnico.

Munil Shah is the chief technology officer (CTO) of Talkdesk, with over 25 years of experience leading product and engineering teams at large public companies as well as other high-growth private companies. Shah honed his expertise in building large-scale enterprise software and leading high-performing global teams. He was formerly UiPath CTO, responsible for leading the technology innovations of a broad portfolio of market-leading enterprise automation products. Shah led engineering and product teams at Microsoft for several highly successful products, including Azure, Bing, and Windows. He holds a Master of Science in Computer Science from the University of Arizona and is passionate about helping early-stage startups as an advisor and investor.

With more than 25 years of experience in marketing and executive management roles, Neville Letzerich leads the Talkdesk global marketing organization. Letzerich has been instrumental in shaping and advancing transformative technology across different industries for startups and Fortune 500 brands. Most recently, Letzerich served as vice president and chief marketing officer (CMO) for Cisco Security, responsible for the end-to-end marketing strategy and results driving one of the world’s largest B2B security businesses. He was previously CMO at Forescout Technologies, leading global marketing and sales enablement, and also held CMO roles at Virtru, Duo, Forcepoint, and HotSchedules. Letzerich holds a bachelor’s degree from Wake Forest University.

David Middler is the chief legal officer (CLO) of Talkdesk, bringing years of corporate legal experience within the software technology space to the company. Before joining Talkdesk, Middler spent over a decade at cloud software provider Ariba, most recently as executive vice president and general counsel. Middler helped build and manage Ariba’s legal team from startup through IPO, eventually leading its sale to SAP. Most recently, Middler served as general counsel and CLO for more than six years at Cloudera, also steering the company from startup to IPO and continued growth as a public company. Prior to leading legal teams at technology companies, Middler worked in private practice at a preeminent San Francisco-based law firm. Middler graduated with high honors from the University of California at Los Angeles before attending Law School at Stanford University.

As the first U.S. employee at Talkdesk, Shauna Geraghty helped scale the Talkdesk Marketing team, infrastructure, and activities from the ground up. In 2016, she was tapped to build the company’s Talent Acquisition function and, since then, has helped scale Talkdesk to more than 1,500 employees worldwide. Geraghty now leads the Talkdesk People and Talent teams in their strategic focus to attract, retain, and grow the best and brightest talent. Geraghty has a doctorate in Clinical Psychology and has applied foundational knowledge from psychology to help propel Talkdesk along its hyper-growth trajectory.

Tiago Paiva is the chief executive officer (CEO) and founder of Talkdesk. He founded Talkdesk in 2011 after winning a hackathon where the first prototype of Talkdesk was his winning submission. From there, he built the company into a global provider of AI-powered customer experience technology with operations today in 18 countries. Under Paiva’s leadership, Talkdesk has remained at the cutting edge of AI innovation, adding groundbreaking, accessible agentic AI features across its flagship Talkdesk CX Cloud™. In 2024, Paiva was named “Best AI Company CEO” in the seventh annual AI Breakthrough Awards Program by AI Breakthrough and was recognized by Goldman Sachs among the Most Exceptional Entrepreneurs. Paiva earned a Master of Science in Computer and Electrical Engineering from Instituto Superior Técnico.

Tom Reilly joined the Talkdesk Board of Directors in February 2022. He previously served as CEO of Cloudera and was a board member at several high-performing enterprise software companies. Before Cloudera, Reilly was president and CEO of ArcSight, leading the company’s successful IPO and subsequent sale to HP. He also held executive positions at IBM and HP. Reilly has a Bachelor of Science in mechanical engineering from the University of California, Berkeley.

Josh Stein joined the Talkdesk Board of Directors in April 2015. Josh is a co-founder of Threshold. Before becoming a venture investor, he founded a software startup and worked at BCG and Microsoft. In addition to Talkdesk, he led investments at AngelList, Box (NYSE: BOX), Doximity (NYSE: DOCS), Front, LaunchDarkly, Redfin (NASDAQ: RDFN), Rippling, Sanity, Twilio (NYSE: TWLO), and Yammer (Microsoft). Forbes named Josh to its annual Midas List of top technology investors for three consecutive years. He also received the Deloitte Fast 500 Venture Capitalist of the Year award.

Brian Rose is a managing director on the private equity team at Viking. Before his current role, Brian was an investment analyst on Viking’s public equity team and was responsible for identifying and researching investment ideas in the energy and materials sectors. Before joining Viking in 2014, Brian was an associate at Bain Capital, responsible for identifying, evaluating, and negotiating global private equity deals. He started his career as an associate consultant at Bain & Company. Brian received an MBA from the Stanford Graduate School of Business, where he was an Arjay Miller Scholar, a Siebel Scholar, and the Henry Ford II Scholar. Brian graduated from Harvard College magna cum laude with a Bachelor of Arts in economics.