Leadership.

Under the guidance of some of the brightest minds, Talkdesk has become a leader in the customer communication space and continues to drive innovation every day.

Headshot Tiago Paiva

Tiago Paiva

Chief Executive Officer and Founder

Tiago Paiva is Chief Executive Officer and Founder of Talkdesk. Over the past ten years, he scaled Talkdesk from 10 employees to more than 1,500 and crossed major industry milestones, including reaching 100 million calls. Paiva received a Master of Science in Computer and Electrical Engineering from Instituto Superior Técnico.

Headshot Anthony Barbone

Anthony (Tony) Barbone

Chief Revenue Officer

Tony Barbone is responsible for leading all Talkdesk global sales, channel, sales development representatives, solution engineering, and customer experience (CX) strategy teams. With more than 20 years of experience in enterprise software sales, Barbone was previously Senior Vice President of Talkdesk Global Sales, responsible for the execution of the company’s direct and indirect sales strategy teams. Born and raised in Vancouver, Canada, he studied finance and marketing at the University of British Columbia and is a Chartered Professional Accountant.

Laura Butler

Laura Butler

Chief Human Resources Officer

As Talkdesk’s Chief Human Resources Officer (CHRO), Laura Butler is responsible for creating and strengthening a positive culture that thrives on innovation and doing great work. She leads the Talkdesk People and Talent teams in their strategic focus to attract, retain, and grow the best and brightest talent while nurturing the ongoing development of the global Talkdesk organization. Before joining Talkdesk, Butler was the Senior Vice President of People and Culture at Workfront, an Adobe company. She has a Bachelor of Arts in Social Sciences from the University of Colorado at Boulder.

Headshot Sydney Carey

Sydney Carey

Chief Financial Officer

Sydney Carey is an accomplished Chief Financial Officer (CFO) with deep public markets, corporate finance, and strategy expertise. Carey has extensive experience in leading public companies and pre-IPO organizations, as both an executive and a board member. Prior to Talkdesk, Carey served as CFO at Sumo Logic where she led the company through its initial public offering (IPO), and previously held CFO positions at several other high-growth private SaaS companies. Carey holds a bachelor degree in economics from Stanford University, and is a passionate advocate for female leadership in finance/IT.

Raoul Felix

Raoul Felix

Chief Technology Officer

Raoul Felix was Talkdesk's first hire and currently serves as the company’s Chief Technology Officer. His main objective is to empower engineering teams to build solutions that emphasize quality, simplicity, and reliability. Felix holds a Master of Science in Distributed Systems and Software Engineering from the Instituto Superior Técnico of the University of Lisbon.

Chad Gaydos

Chad Gaydos

Chief Operating Officer

Chad Gaydos has more than 20 years of software experience, most recently in key customer-facing executive roles at Skillsoft as Chief Revenue Officer (CRO) and Chief Operating Officer (COO), and as SAP’s COO of Regulated Industries. Gaydos has served customers globally in both the private and public sectors across 15 different industries. He received a Bachelor of Business Administration in Finance from Kennesaw State University.

Kathie Johnson

Kathie Johnson

Chief Marketing Officer

Kathie Johnson has more than 20 years of international marketing experience, most recently in executive marketing positions at Salesforce, Demandware, and Dassault Systemes. Johnson’s work has been recognized through both domestic and international awards, including the European Excellence Award, the Communicator Award, IMA Impact Award, and Telly Award. She received a Master of Business Administration in International Business and Marketing from Babson College, and a Bachelor of Arts in English from the University of Michigan.

Charanya Kannan

Charanya Kannan

Chief Product & Engineering Officer

Charanya (CK) Kannan has vast experience bringing innovative products to market for enterprise customers. Prior to Talkdesk, Kannan held product leadership and management positions in Model N, Oracle Corporation, and AT&T. As Chief Product Officer, Kannan oversees product