Innovation is table stakes in the new world of financial services. As disruptive competition intensifies, you can either be at the forefront — or be left behind. Talkdesk contact center solutions will transform the ways you connect with clients today — and in the future. Create secure, convenient experiences that promote ease and trust. Whether you’re managing bank accounts, wealth portfolios, loans, mortgages, insurance quotes or claims, Talkdesk makes it possible to extend every customer relationship into life-long loyalty. (And that’s the bottom line.)
Bring the in-branch experience online. Connect with clients, in real time, in the places they prefer — at every stage of their financial journey — to create a uniquely integrated and consistent customer service experience. Talkdesk packages voice and digital channels in one simple solution — so you can offer convenience without sacrificing security.
Knowing your customer is about more than just identity verification and risk reduction — it’s about using the wealth of data you have on each individual to provide better service through personalized, high-touch experiences.
Customers trust you with their financial wellness; don’t put them at risk. Talkdesk takes security seriously. That’s why we have more than 30 certifications and a dedicated team that keeps on the cusp of regulatory compliance.
Connect with clients — and acquire new ones — in real time, on the channels they prefer.
Use conversational bots to handle common questions such as promotions, exchange rate or branch locations.
Let customers manage accounts and process transactions by phone — all without an agent.
Collect data from the customer journey — such as branches, contact centers, and digital banking touchpoints — to match customers with best-fit advisors.
Proactively provide agents with relevant information, such as claims status or refinancing rates, based on stated client needs and optimized outcome.
Open new accounts, check credit scores or manage transfers, directly in the agent interface — all without ever leaving the Talkdesk platform.
Unify the data in your CRM, website, payment networks, and management systems for a complete view of every client. Talkdesk integrates with ease to connect the financial experience.
Manage real-time KPIs with dashboards and reports you can tailor to your needs. Easily identify coaching opportunities to reduce risk and improve service.
Capture every call so you can monitor service quality, improve employee performance, reduce fraud and resolve disputes.
Use AI to analyze financial holdings and history to uncover predictive opportunities to sell services and products.
Proactively send banking statements, new promotions, fraud alerts and financial advice to keep clients informed and engaged.
Understand how your contact center compares, so you can give competitors a run for their money.
Easily integrate across delivery channels, from first interaction to last transaction. Choose from over 50 integrations or extend our platform to build the perfect contact center solution.
Expand customer service across global locations. Agents have the flexibility to work from anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.
With over 30 compliance certifications, including PCI and GDPR, Talkdesk has the most comprehensive set of company security standards in the industry.
Our platform supports SAML, single sign-on, and multi-factor authentication, combined with granular authorization controls.
Stay in control of compliance. Choose from public, private and hybrid options that put you in complete control of your data.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
Your clients rely on you. And we want you to rely on us. That’s why we strive for perfection. When it comes to availability, you have our guarantee with a 100% uptime SLA.
Talkdesk has truly revolutionised the way we manage our calls. Working in venue sales, our phones ring off the hook - and with several team members, this is a great way to tracking, logging, diverting (and the rest). The reporting abilities have also increased our efficiency - as we can track trends & individual performances. Highly recommend! Emma H
Talkdesk’s platform is truly revolutionary. Not only do you have enterprise ACD/IVR capabilities, but dozens of seamless integrated systems right at your fingertips, all without requiring any coding knowledge. The ‘clicks not code’ philosophy with automated task creation makes life simple and streamlines agent processes with ease. If you are looking to take your call center to the next level, look no further than Talkdesk.
Talkdesk is paving the way for the future of the Contact Center. If you are looking to stand up your contact center faster than anyone else with all the bells and whistles than Talkdesk is the way to go. They integrate well with most CRMs if they have an open API, and their APP exchange is a great way to layer on new products to your existing solution without having to go anywhere else. It is very seamless to do, and they offer 30-day trials to all their apps. That way, you can see if you like an app before purchasing. If you want an easy to use solution for your contact center, Talkdesk is your golden ticket.
Great tool, I use it every day for calling. It is extremely important to have a good connection be able to complete the coaching with our clients. Talkdesk enables us to have longer conversations and perform well with each client. It is very easy to use, and it is reliable.
Talkdesk has made my work day a lot easier since my company has started working with them. The feature that you are able to record and play back your calls has come in handy so many times. You are able to set an away message which for me was a very big deal as it gives me time to multitask which everyone always needs!! I love that you can easily check your voicemails as well and check your patient feedback from the call
Talkdesk has been an excellent tool for our organization. We have a 40% increase in our productivity when it comes to more volume output with our sales calls. Not only is the system easy to use, but any issues we encounter get solved right away from their knowledgeable team.
I have been using Talkdesk as our phone client for a support and analytics operation with a transportation company with tens of thousands of users for the past six months. All told, I've been nothing but impressed. It's simple, easy to use syncs seamlessly with our email software. Definitely worth trying out for call center applications. Try it out!
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.