Innovation is table stakes in the new world of financial services. As disruptive competition intensifies, you can either be at the forefront — or be left behind. Talkdesk contact center solutions will transform the ways you connect with clients today — and in the future. Create secure, convenient experiences that promote ease and trust. Whether you’re managing bank accounts, wealth portfolios, loans, mortgages, insurance quotes or claims, Talkdesk makes it possible to extend every customer relationship into life-long loyalty. (And that’s the bottom line.)
Bring the in-branch experience online. Connect with clients, in real time, in the places they prefer — at every stage of their financial journey — to create a uniquely integrated and consistent customer service experience. Talkdesk packages voice and digital channels in one simple solution — so you can offer convenience without sacrificing security.
Knowing your customer is about more than just identity verification and risk reduction — it’s about using the wealth of data you have on each individual to provide better service through personalized, high-touch experiences.
Customers trust you with their financial wellness; don’t put them at risk. Talkdesk takes security seriously. That’s why we have more than 30 certifications and a dedicated team that keeps on the cusp of regulatory compliance.
Connect with clients — and acquire new ones — in real time, on the channels they prefer.
Use conversational bots to handle common questions such as promotions, exchange rate or branch locations.
Let customers manage accounts and process transactions by phone — all without an agent.
Collect data from the customer journey — such as branches, contact centers, and digital banking touchpoints — to match customers with best-fit advisors.
Proactively provide agents with relevant information, such as claims status or refinancing rates, based on stated client needs and optimized outcome.
Open new accounts, check credit scores or manage transfers, directly in the agent interface — all without ever leaving the Talkdesk platform.
Unify the data in your CRM, website, payment networks, and management systems for a complete view of every client. Talkdesk integrates with ease to connect the financial experience.
Manage real-time KPIs with dashboards and reports you can tailor to your needs. Easily identify coaching opportunities to reduce risk and improve service.
Capture every call so you can monitor service quality, improve employee performance, reduce fraud and resolve disputes.
Use AI to analyze financial holdings and history to uncover predictive opportunities to sell services and products.
Proactively send banking statements, new promotions, fraud alerts and financial advice to keep clients informed and engaged.
Understand how your contact center compares, so you can give competitors a run for their money.
Easily integrate across delivery channels, from first interaction to last transaction. Choose from over 50 integrations or extend our platform to build the perfect contact center solution.
Expand customer service across global locations. Agents have the flexibility to work from anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.
With over 30 compliance certifications, including PCI and GDPR, Talkdesk has the most comprehensive set of company security standards in the industry.
Our platform supports SAML, single sign-on, and multi-factor authentication, combined with granular authorization controls.
Stay in control of compliance. Choose from public, private and hybrid options that put you in complete control of your data.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
Your clients rely on you. And we want you to rely on us. That’s why we strive for perfection. When it comes to availability, you have our guarantee with a 100% uptime SLA.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.
I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.