Innovation is table stakes in the new world of financial services. As disruptive competition intensifies, you can either be at the forefront — or be left behind. Talkdesk contact center solutions will transform the ways you connect with clients today — and in the future. Create secure, convenient experiences that promote ease and trust. Whether you’re managing bank accounts, wealth portfolios, loans, mortgages, insurance quotes or claims, Talkdesk makes it possible to extend every customer relationship into life-long loyalty. (And that’s the bottom line.)
Bring the in-branch experience online. Connect with clients, in real time, in the places they prefer — at every stage of their financial journey — to create a uniquely integrated and consistent customer service experience. Talkdesk packages voice and digital channels in one simple solution — so you can offer convenience without sacrificing security.
Knowing your customer is about more than just identity verification and risk reduction — it’s about using the wealth of data you have on each individual to provide better service through personalized, high-touch experiences.
Customers trust you with their financial wellness; don’t put them at risk. Talkdesk takes security seriously. That’s why we have more than 30 certifications and a dedicated team that keeps on the cusp of regulatory compliance.
Connect with clients — and acquire new ones — in real time, on the channels they prefer.
Use conversational bots to handle common questions such as promotions, exchange rate or branch locations.
Let customers manage accounts and process transactions by phone — all without an agent.
Collect data from the customer journey — such as branches, contact centers, and digital banking touchpoints — to match customers with best-fit advisors.
Proactively provide agents with relevant information, such as claims status or refinancing rates, based on stated client needs and optimized outcome.
Open new accounts, check credit scores or manage transfers, directly in the agent interface — all without ever leaving the Talkdesk platform.
Unify the data in your CRM, website, payment networks, and management systems for a complete view of every client. Talkdesk integrates with ease to connect the financial experience.
Manage real-time KPIs with dashboards and reports you can tailor to your needs. Easily identify coaching opportunities to reduce risk and improve service.
Capture every call so you can monitor service quality, improve employee performance, reduce fraud and resolve disputes.
Use AI to analyze financial holdings and history to uncover predictive opportunities to sell services and products.
Proactively send banking statements, new promotions, fraud alerts and financial advice to keep clients informed and engaged.
Understand how your contact center compares, so you can give competitors a run for their money.
Easily integrate across delivery channels, from first interaction to last transaction. Choose from over 50 integrations or extend our platform to build the perfect contact center solution.
Expand customer service across global locations. Agents have the flexibility to work from anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.
With over 30 compliance certifications, including PCI and GDPR, Talkdesk has the most comprehensive set of company security standards in the industry.
Our platform supports SAML, single sign-on, and multi-factor authentication, combined with granular authorization controls.
Stay in control of compliance. Choose from public, private and hybrid options that put you in complete control of your data.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
Your clients rely on you. And we want you to rely on us. That’s why we strive for perfection. When it comes to availability, you have our guarantee with a 100% uptime SLA.
Hernan G. Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text. Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes. Definitely a great tool.
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term. You cant beat the ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. This is a great product! - Kenley B.
Talkdesk is very easy to use. It is user friendly and I get to do more QA task because the interface is not complicated. Recordings are clear and all interactions are indeed recorded. I hope all companies use Talkdesk especially those who have QA monitoring in their KPIs.
Talkdesk is a really intuitive system, it's simple to configure and offers a seamless experience for office-based and home-working Agents. It shows all the key metrics you need on Agent/Team/Operational performance and has a strong blend of real-time and historic reports. I'd confidently recommend Talkdesk to any customer-facing operation.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.