We’re serious about innovation – disruptive innovation that ends bad customer service. Innovation that enables every customer interaction to be an experience that matters. Innovation that fuels your CX obsession. Solutions that fundamentally change the way you service and support your buyers, customers and employees. Breakthrough innovation that dramatically changes the contact center market. We are the contact center platform for CX obsessed companies.
Talkdesk Workforce Engagement ManagementTM is an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. A single cloud platform unifies your contact center and workforce engagement solutions, providing a seamless user experience for customer interactions, call recording, quality management, and scheduling.
With Talkdesk Quality ManagementTM, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience.
Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.
Connections™ extends Talkdesk’s “clicks, not code” philosophy, reducing demand on IT teams to build, test and deploy new integrations, by enabling enterprises to integrate their contact center to any third-party system using simple configurations, right from within the CX Cloud interface.
Talkdesk CX Cloud is an end-to-end customer experience solution, with the most comprehensive native suite of contact center apps on a single platform. The solution includes apps for customer engagement, workforce engagement, enterprise collaboration, AI & knowledge and analytics & insights.
Talkdesk® CXTalent™ is a gig economy that connects individuals seeking remote jobs with companies hiring contact center workforce, creating a global talent pool. AI recommends best-fit profiles and helps organizations hire candidates who are Talkdesk Academy™ trained and certified — and ready to start work now.
The first-of-its-kind contact center security suite, Guardian includes a comprehensive set of tools that lets you proactively monitor contact center actions, analyze patterns in user behavior and control access to sensitive data.
With Talkdesk Flexible Deployment, enterprises can quickly transition their contact center to the cloud for business continuity. A broad set of deployment options lets brands preserve infrastructure investments, meet industrial and local data regulations and improve their customer service with a modern end-to-end cloud-native contact center solution.
With Talkdesk Regional Cloud, enterprises can now choose their cloud location to take advantage of everything a cloud-native contact center built on a global cloud infrastructure can offer, wherever they want it, and stay compliant with local or industry data regulations and customer requirements.
Talkdesk Select Cloud is a cloud-agnostic solution focused on helping enterprises reduce costs and improve performance by enabling all the modern and innovative functionalities of an end-to-end cloud-native contact center on the cloud infrastructure provider of choice.
Talkdesk announced the launch of Proxy, a reliable backup system that supports key contact center capabilities. It provides automatic failback to our geographically redundant, secure Global Communications Network so businesses are always on.
Talkdesk launches Studio Functions, a new routing design capability that offers limitless customization options allowing enterprises to optimize customer journeys and deliver more efficient and friction-free experiences.
With Talkdesk Explore companies can now track virtually any KPI by combining over 900 metrics and dimensions to fine-tune custom reports and dashboards to meet unique business needs and quickly discover insights to make the right decisions faster.
Guide is an AI-powered, self-service knowledge base that enables companies to help their customers and agents help themselves. Level-up your customer self-service while empowering every agent to provide a world-class customer experience.
Talkdesk announced three enhancements to its cutting-edge, AI-infused Outbound Dialer suite. The new native Predictive Dialer, new Proactive Notifications and enhanced Salesforce Dialer integration offer Talkdesk customers a variety of options to proactively connect with their current and prospective customers in an efficient and compliant manner.
Enterprises can now deliver 24/7 intelligent voice self-service with Talkdesk Virtual Agent, a customer assistant that autonomously solves customer issues with a human-like experience.
The Talkdesk 20-in-20 program rolls out in a series of announcements beginning with Virtual Agent, continues with a steady cadence of market-disrupting announcements and concludes in April with significant news, disclosures and celebrations at Opentalk 2020.
Talkdesk has been named a winner in the 2020 BIG Innovation Awards presented by the Business Intelligence Group. Talkdesk is recognized for Talkdesk iQ™, native artificial intelligence (AI) that is infused throughout the Talkdesk Enterprise Cloud Contact Center platform.
Talkdesk announced the completion of more than 200 U.S. patent applications in 100 days. All 200 filed patents cover its enterprise contact center with more than half specifically protecting Artificial Intelligence (AI) capabilities within the contact center.
Contact centers can now combine Zoom Phone for voice and video communications with the power of Talkdesk in a seamless experience that allows them to make and receive calls through a single voice channel throughout their organization.
The second Innovation Lab from Talkdesk will open in Aveiro, Portugal, in 2020. It will be focused on exploring emerging technologies to drive future capabilities and create impact for customers.
With Talkdesk Boost, enterprises can leverage and strengthen their existing investment in on-premises ACD with modern and intelligent cloud applications to boost agent performance, supervisor productivity, IT agility and customer self-service.
Talkdesk Hybrid Cloud enables enterprises to take advantage of the innovation, processing capabilities, agility and cost-efficiency of the powerful public cloud, while complying with specific enterprise-grade security requirements in the private cloud.
Now enterprises can deliver great customer experiences every time by empowering their contact center agents with Talkdesk Agent Assist, a personalized AI-powered assistant that listens, learns and assists in every conversation with next best actions, reducing agent effort, improving accuracy and lowering costs.
TDX Coimbra was created in partnership with the University of Coimbra and is an Innovation Lab to fast-track key technology initiatives and accelerate technological responses to business issues.
With the announcement of Talkdesk Workforce Management, Talkdesk redefines agent engagement with mobile self-service shift swaps and time off requests, and reduces the effort required to create and manage forecasts and schedules with an automation-first approach leveraging AI.
Talkdesk was named a winner in the 2019 BIG Innovation Awards presented by the Business Intelligence Group.