Innovations in customer service that help you stay ahead.

Innovations Purple Background
Ticketing System Innovation

MARCH 2023

Talkdesk expands digital engagement solution with the launch of Talkdesk Cases.

Configure Intelligent Customer Journeys With Out Box Templates

MARCH 2023

Talkdesk launches Smart Help.

Automatic Summary

February 2023

Talkdesk launches Automatic Summary, powered by GPT.

Gartner Peer Insights 2023

February 2023

Talkdesk receives Customers' Choice Distinction in the 2023 Gartner® Peer Insights™ 'Voice of the Customer’ for CCaaS.

Builder Tools Expanded


Talkdesk expands Builder with launch of Automation Designer and Workspace Designer.

Solution Certified Msteams


Talkdesk becomes a certified Microsoft Teams Connect Contact Center.

Gartner 2022 Leader Light


Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th consecutive year.

A Customer Service Platform Made For Retailers

JUNE 2022

Talkdesk launches a customer service platform made for retailers to unify physical and digital channels.

Increase Agility Complete View Customer Insurance Workspace

APRIL 2022

Talkdesk expands its financial services offering to meet the needs of insurers.

Talkdesk Expands Talkdesk On The Go With Two New Mobile App

MARCH 2022

Talkdesk expands Talkdesk On-The-Go with two new mobile apps.

Reimagine Agent Management Hybrid Remote Workforces


Talkdesk introduces new capabilities to reimagine agent engagement for hybrid and remote workforces.

Talkdesk Feedback Put Voice Customer Heart Contact Center


Talkdesk launches Feedback, helping companies put the voice of the customer at the heart of their contact center.

Performance Management Maximize Potential Every Agent


Talkdesk launches Performance Management to help contact centers maximize the potential of every agent.

Citizen Journey Virtual Assistant


Talkdesk launches an AI-embedded solution for government agency contact centers.

Talkdesk Insurance Smart Services Virtual Agent


Talkdesk drives smarter insurance engagements and policyholder loyalty.

Communicate Anywhere


Talkdesk launches the first and only business phone system built on a leading cloud contact center platform.

Gartner 2021 Leader Mq

August 2021

Talkdesk again named a Leader in 2021 Gartner® Magic Quadrant™ for CCaaS.

Dragonfly Skyrockets 10b Valuation

August 2021

Talkdesk skyrockets to $10B valuation. Appoints Sydney Carey as CFO.

Conversations Complete Patient Information

June 2021

Talkdesk launches the first contact center solution purpose-built for healthcare.

Deliver Better Account Servicing

June 2021

Talkdesk launches the first contact center solution purpose-built for financial services.

Delight Customers Smarter Self Service Ai Assisted Agents

June 2021

Talkdesk automates product inquiries and returns for brands and retailers.

Available Apporchard Light Large Label

May 2021

Talkdesk integrates with Epic EHR to power seamless patient experiences.

Talkdesk Flexible Shopping

May 2021

Talkdesk launches a better way to provide shoppers choice, comfort, and convenience.

Financial Services Talkdesk Digital Lending

April 2021

A new AI-infused digital lending solution accelerates the lending lifecycle.

Workspace And Builder

April 2021

Talkdesk Workspace, a customizable interface to make work easy.

Travel Reach Your Costumers Wherever They Are

April 2021

Talkdesk announces Vacation Now solution to support Travel & Hospitality. Free for 90 days.

Partner Program Global Ecosystem Growth

April 2021

Talkdesk relieves administrative responsibilities with new Managed Services.

Ai Trainer

March 2021

Talkdesk launches AI Trainer, the first human-in-the-loop tool for contact centers.

Ppp Small Business Lending Solution

January 2021

Talkdesk streamlines loan administration to get small businesses back on their feet.

Healthcare Vaccine Administration

January 2021

Talkdesk eases Vaccine Administration for patients and providers.

Powered by AWS

January 2021

Talkdesk broadens machine learning capabilities with Amazon Web Services.

Gartner Names Talkdesk “Visionary” in 2019 CCaaS Magic Quadrant for Western Europe

November 2020

Talkdesk named a Leader in 2020 Magic Quadrant for CCaaS.


September 2020

Talkdesk remote solutions for remote contact centers.

Talkdesk secures $143M in Series C funding.

May 2020

Talkdesk expands offering with a complete suite of WEM solutions.

May 2020

Talkdesk makes Quality Management smarter.

May 2020

Get a complete picture of every interaction with Talkdesk's new recording capabilities.

May 2020

Talkdesk introduces Speech Analytics to make every word count.

Innovations Connections

MAY 2020

Talkdesk launches custom integrations in minutes with Connections.

May 2020

Talkdesk announces CX Cloud.

CX-Talent Innovations

April 2020

Talkdesk CXTalent—the first and only contact center gig economy.

contact center comprehensive security view

March 2020

Talkdesk launches Guardian—the industry’s first contact center security suite.

Flexible Deployment Orange Background

March 2020

Talkdesk expands cloud flexibility with new full suite of deployment options.

Talkdesk Regional Cloud

March 2020

Talkdesk allows companies to choose their cloud geographic deployment zone.

Talkdesk launches Proxy, a backup system for contact centers.

Powerful Integration Engine

MARCH 2020

Talkdesk Studio offers full control to customize IVR and routing.

Choose How You View Your Data

MARCH 2020

Talkdesk strengthens business intelligence customization with custom calculations.

Feel the Impact of AI

MARCH 2020

Talkdesk Guide transforms the way companies provide information to customers and agents.

Maximize Productivity with Predictive Dialing


Talkdesk enhances Outbound Dialer suite for efficient and compliant customer outreach.

Turn Agents Into Experts


Talkdesk Virtual Agent delivers customer self-service with the power of AI.

Talkdesk to revolutionize contact center industry with 20 products in first 20 weeks of 2020.