We’re serious about innovation – disruptive innovation that ends bad customer service. Innovation that enables every customer interaction to be an experience that matters. Innovation that fuels your CX obsession. Solutions that fundamentally change the way you service and support your buyers, customers and employees. Breakthrough innovation that dramatically changes the contact center market. We are the contact center platform for CX obsessed companies.
Talkdesk On the Go is an intelligent, intuitive mobile solution designed to help field teams, location-based workers, outside sales and remote employees provide a consistent and seamlessly connected customer experience — even while they’re “on the go.” Route the right calls with the right information to help your teams effectively and efficiently solve customer problems, provide status updates, make deals, and more — all from their mobile devices.
Talkdesk Workforce Engagement ManagementTM is an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. A single cloud platform unifies your contact center and workforce engagement solutions, providing a seamless user experience for customer interactions, call recording, quality management, and scheduling.
With Talkdesk Quality ManagementTM, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience.
Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.
Connections™ extends Talkdesk’s “clicks, not code” philosophy, reducing demand on IT teams to build, test and deploy new integrations, by enabling enterprises to integrate their contact center to any third-party system using simple configurations, right from within the CX Cloud interface.
Talkdesk CX Cloud is an end-to-end customer experience solution, with the most comprehensive native suite of contact center apps on a single platform. The solution includes apps for customer engagement, workforce engagement, enterprise collaboration, AI & knowledge and analytics & insights.
Talkdesk® CXTalent™ is a gig economy that connects individuals seeking remote jobs with companies hiring contact center workforce, creating a global talent pool. AI recommends best-fit profiles and helps organizations hire candidates who are Talkdesk Academy™ trained and certified — and ready to start work now.
The first-of-its-kind contact center security suite, Guardian includes a comprehensive set of tools that lets you proactively monitor contact center actions, analyze patterns in user behavior and control access to sensitive data.
With Talkdesk Flexible Deployment, enterprises can quickly transition their contact center to the cloud for business continuity. A broad set of deployment options lets brands preserve infrastructure investments, meet industrial and local data regulations and improve their customer service with a modern end-to-end cloud-native contact center solution.
With Talkdesk Regional Cloud, enterprises can now choose their cloud location to take advantage of everything a cloud-native contact center built on a global cloud infrastructure can offer, wherever they want it, and stay compliant with local or industry data regulations and customer requirements.
Talkdesk Select Cloud is a cloud-agnostic solution focused on helping enterprises reduce costs and improve performance by enabling all the modern and innovative functionalities of an end-to-end cloud-native contact center on the cloud infrastructure provider of choice.
Talkdesk announced the launch of Proxy, a reliable backup system that supports key contact center capabilities. It provides automatic failback to our geographically redundant, secure Global Communications Network so businesses are always on.
Talkdesk launches Studio Functions, a new routing design capability that offers limitless customization options allowing enterprises to optimize customer journeys and deliver more efficient and friction-free experiences.
With Talkdesk Explore companies can now track virtually any KPI by combining over 900 metrics and dimensions to fine-tune custom reports and dashboards to meet unique business needs and quickly discover insights to make the right decisions faster.
Guide is an AI-powered, self-service knowledge base that enables companies to help their customers and agents help themselves. Level-up your customer self-service while empowering every agent to provide a world-class customer experience.
Talkdesk announced three enhancements to its cutting-edge, AI-infused Outbound Dialer suite. The new native Predictive Dialer, new Proactive Notifications and enhanced Salesforce Dialer integration offer Talkdesk customers a variety of options to proactively connect with their current and prospective customers in an efficient and compliant manner.
Enterprises can now deliver 24/7 intelligent voice self-service with Talkdesk Virtual Agent, a customer assistant that autonomously solves customer issues with a human-like experience.
The Talkdesk 20-in-20 program rolls out in a series of announcements beginning with Virtual Agent, continues with a steady cadence of market-disrupting announcements and concludes in April with significant news, disclosures and celebrations at Opentalk 2020.
Talkdesk has been named a winner in the 2020 BIG Innovation Awards presented by the Business Intelligence Group. Talkdesk is recognized for Talkdesk iQ™, native artificial intelligence (AI) that is infused throughout the Talkdesk Enterprise Cloud Contact Center platform.
Talkdesk announced the completion of more than 200 U.S. patent applications in 100 days. All 200 filed patents cover its enterprise contact center with more than half specifically protecting Artificial Intelligence (AI) capabilities within the contact center.
Contact centers can now combine Zoom Phone for voice and video communications with the power of Talkdesk in a seamless experience that allows them to make and receive calls through a single voice channel throughout their organization.
The second Innovation Lab from Talkdesk will open in Aveiro, Portugal, in 2020. It will be focused on exploring emerging technologies to drive future capabilities and create impact for customers.
With Talkdesk Boost, enterprises can leverage and strengthen their existing investment in on-premises ACD with modern and intelligent cloud applications to boost agent performance, supervisor productivity, IT agility and customer self-service.
Talkdesk Hybrid Cloud enables enterprises to take advantage of the innovation, processing capabilities, agility and cost-efficiency of the powerful public cloud, while complying with specific enterprise-grade security requirements in the private cloud.
Now enterprises can deliver great customer experiences every time by empowering their contact center agents with Talkdesk Agent Assist, a personalized AI-powered assistant that listens, learns and assists in every conversation with next best actions, reducing agent effort, improving accuracy and lowering costs.
TDX Coimbra was created in partnership with the University of Coimbra and is an Innovation Lab to fast-track key technology initiatives and accelerate technological responses to business issues.
With the announcement of Talkdesk Workforce Management, Talkdesk redefines agent engagement with mobile self-service shift swaps and time off requests, and reduces the effort required to create and manage forecasts and schedules with an automation-first approach leveraging AI.
Talkdesk was named a winner in the 2019 BIG Innovation Awards presented by the Business Intelligence Group.
With Talkdesk Explore, contact centers can now access actionable insights instantly and effortlessly from large volumes of data.
Talkdesk Explore is an easy-to-use historical reporting and business analytics tool that features AI-driven speech insights, flexible filtering, scheduling, pre-built and fully customizable reports and dashboards for a 360 degree view of the contact center performance to turn insights into results.
With Talkdesk Benchmark now contact centers can compare their performance to industry peers by industry, region, employee or agent size, and identify areas of improvement to positively impact agent performance and customer satisfaction.
With Talkdesk iQ, contact centers can immediately leverage the power of artificial intelligence (AI) to improve customer experience. Infused throughout the Talkdesk Enterprise Contact Center Platform, Talkdesk iQ mines billions of interactions to reveal customer insights and trends and drive predictive recommendations to optimize agent and contact center efficiency.
Talkdesk sets a new industry standard for platform reliability by offering a 100% uptime SLA, leveraging a deep network of telecom providers all over the globe and unparalleled multi-carrier redundancy. In the event of a network disruption, calls remain active and supported by Talkdesk multi-cloud diversity, distributed geographically across multiple points of presence around the globe.
Talkdesk Omnichannel provides integrated customer support through SMS, live chat, email, and dozens of social media and messaging apps including Facebook Messenger, Twitter, WhatsApp and more. Agents have quick access to customer profile information, ensuring a responsive, personalized experience.
Talkdesk Mobile allows sales and service representatives to engage with customers any time, anywhere, using any iOS- or Android-compatible device. Now customers can enjoy the power and flexibility of Talkdesk Agent, the company’s floating desktop agent interface–using their iOS or Android device.
A new Android SDK and updated iOS SDKs enable customers to build a powerful Visual IVR solution with clicks, not code. Preserve context captured through mobile interactions, offer callback requests, and provide direct access to knowledge base articles and information using Talkdesk Self-Service SDK.
Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources. Studio improves contact center average hold and handle times by routing the right interaction to the right agent. Talkdesk iQ can even recommend optimal flows to streamline routing.
Talkdesk announces $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. This round of capital allows Talkdesk to accelerate its mission to make interactive customer experience a competitive advantage for companies around the world.
Talkdesk Agent provides the personalized, productive connection between your agents and your customers. All the information your agents need to deliver a great customer experience is at their fingertips, including CRM data and real-time customer context from every digital interaction.
Talkdesk for Salesforce improves agent productivity by bringing full contact center functionality into Salesforce. Powerful automations reduce manual agent tasks, a constant two-way data sync ensures data is consistent and is leveraged to personalize every interaction, and an integration with Salesforce Lightning Flow enables you to take full advantage of the latest Salesforce innovations.
Talkdesk for Sales empowers reps with the tools they need to drive more revenue faster, all while creating better experiences for prospects. Talkdesk for Sales provides a full integration with Salesforce Sales Cloud, power dialing, voicemail drop, local presence and more.
Talkdesk Live is a real-time reporting tool that lets you set meaningful thresholds for your metrics and get alerted when performance falls off target. Fully customizable widgets, dashboards, and reports allow you to see important details at a glance, while Talkdesk iQ clusters and reveals trending topics for even deeper insight.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.