innovations | 2024
Innovations in customer service that help you stay ahead.
Our culture of innovation feeds your customer experience obsession.
We’re serious about innovation—disruptive innovation that ends bad customer service. Innovation that enables every customer interaction to be an experience that matters. Innovation that fuels your CX obsession. Solutions that fundamentally change the way you service and support your buyers, customers, and employees. Breakthrough innovation that dramatically changes the contact center industry. We are the contact center platform for CX-obsessed companies.
June 2024
Talkdesk unveils new generative artificial intelligence capabilities to hyper-personalize customer experience.
Talkdesk Navigator makes it simple to create new, as well as improve existing, customer journeys, providing brands with intuitive, conversational, and context-aware interaction orchestration. Mood insights, a feature of Talkdesk Interaction Analytics™, evaluates customers’ emotional states throughout an interaction, speeding time to resolution and improving customer satisfaction.
April 2024
Talkdesk announces a groundbreaking generative AI suite to modernize on-premises contact centers.
Talkdesk Ascend Connect introduces the industry’s first suite of generative AI-powered CX applications that seamlessly integrate with third-party on-premises contact centers without requiring a complete infrastructure overhaul.
March 2024
Talkdesk Unveils Talkdesk Autopilot, a Generative AI Customer Service Experience.
Talkdesk Autopilot builds upon and expands the AI-powered customer assistant capabilities of Talkdesk Virtual Agent. With the addition of new generative AI features, and prebuilt flows and conversations tailored specifically for retail and financial services markets, Talkdesk Autopilot can autonomously resolve complex use cases, understand a customer’s journey, and intelligently make timely decisions based on knowledge of that journey.
January 2024
Talkdesk is first CCaaS vendor named a BigCommerce Technology Partner.
Talkdesk takes the lead as the inaugural CCaaS vendor to be named a BigCommerce Technology Partner. This collaboration opens doors for over 60,000 BigCommerce customers to embrace the transformative potential of the Talkdesk Retail Experience Cloud™. Accessible through the BigCommerce App Marketplace, the Talkdesk Retail Experience Cloud seamlessly integrates with BigCommerce, empowering retailers to craft unparalleled customer journeys through AI-powered voice, digital, and analytics customer service capabilities.