innovations
Innovations in customer service that help you stay ahead.
MARCH 2023
Talkdesk expands digital engagement solution with the launch of Talkdesk Cases.
MARCH 2023
Talkdesk launches Smart Help.
February 2023
Talkdesk launches Automatic Summary, powered by GPT.
February 2023
Talkdesk receives Customers' Choice Distinction in the 2023 Gartner® Peer Insights™ 'Voice of the Customer’ for CCaaS.
NOVEMBER 2022
Talkdesk expands Builder with launch of Automation Designer and Workspace Designer.
SEPTEMBER 2022
Talkdesk becomes a certified Microsoft Teams Connect Contact Center.
AUGUST 2022
Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th consecutive year.
JUNE 2022
Talkdesk launches a customer service platform made for retailers to unify physical and digital channels.
APRIL 2022
Talkdesk expands its financial services offering to meet the needs of insurers.
MARCH 2022
Talkdesk expands Talkdesk On-The-Go with two new mobile apps.
NOVEMBER 2021
Talkdesk introduces new capabilities to reimagine agent engagement for hybrid and remote workforces.
NOVEMBER 2021
Talkdesk launches Feedback, helping companies put the voice of the customer at the heart of their contact center.
NOVEMBER 2021
Talkdesk launches Performance Management to help contact centers maximize the potential of every agent.
OCTOBER 2021
Talkdesk launches an AI-embedded solution for government agency contact centers.
OCTOBER 2021
Talkdesk drives smarter insurance engagements and policyholder loyalty.
SEPTEMBER 2021
Talkdesk launches the first and only business phone system built on a leading cloud contact center platform.
August 2021
Talkdesk again named a Leader in 2021 Gartner® Magic Quadrant™ for CCaaS.
August 2021
Talkdesk skyrockets to $10B valuation. Appoints Sydney Carey as CFO.
June 2021
Talkdesk launches the first contact center solution purpose-built for healthcare.
June 2021
Talkdesk launches the first contact center solution purpose-built for financial services.
June 2021
Talkdesk automates product inquiries and returns for brands and retailers.
May 2021
Talkdesk integrates with Epic EHR to power seamless patient experiences.
May 2021
Talkdesk launches a better way to provide shoppers choice, comfort, and convenience.
April 2021
A new AI-infused digital lending solution accelerates the lending lifecycle.
April 2021
Talkdesk Workspace, a customizable interface to make work easy.
April 2021
Talkdesk announces Vacation Now solution to support Travel & Hospitality. Free for 90 days.
April 2021
Talkdesk relieves administrative responsibilities with new Managed Services.
March 2021
Talkdesk launches AI Trainer, the first human-in-the-loop tool for contact centers.
January 2021
Talkdesk streamlines loan administration to get small businesses back on their feet.
January 2021
Talkdesk eases Vaccine Administration for patients and providers.
January 2021
Talkdesk broadens machine learning capabilities with Amazon Web Services.
November 2020
Talkdesk named a Leader in 2020 Magic Quadrant for CCaaS.
September 2020
Talkdesk remote solutions for remote contact centers.
Talkdesk secures $143M in Series C funding.
May 2020
Talkdesk expands offering with a complete suite of WEM solutions.
May 2020
Talkdesk makes Quality Management smarter.
May 2020
Get a complete picture of every interaction with Talkdesk's new recording capabilities.
May 2020
Talkdesk introduces Speech Analytics to make every word count.
MAY 2020
Talkdesk launches custom integrations in minutes with Connections.
May 2020
Talkdesk announces CX Cloud.
April 2020
Talkdesk CXTalent—the first and only contact center gig economy.
March 2020
Talkdesk launches Guardian—the industry’s first contact center security suite.
March 2020
Talkdesk expands cloud flexibility with new full suite of deployment options.
March 2020
Talkdesk allows companies to choose their cloud geographic deployment zone.
Talkdesk launches Proxy, a backup system for contact centers.
MARCH 2020
Talkdesk Studio offers full control to customize IVR and routing.
MARCH 2020
Talkdesk strengthens business intelligence customization with custom calculations.
MARCH 2020
Talkdesk Guide transforms the way companies provide information to customers and agents.
FEBRUARY 2020
Talkdesk enhances Outbound Dialer suite for efficient and compliant customer outreach.
FEBRUARY 2020