innovations | 2024

Innovations in customer service that help you stay ahead.

Our culture of innovation feeds your customer experience obsession.

We’re serious about innovation—disruptive innovation that ends bad customer service. Innovation that enables every customer interaction to be an experience that matters. Innovation that fuels your CX obsession. Solutions that fundamentally change the way you service and support your buyers, customers, and employees. Breakthrough innovation that dramatically changes the contact center industry. We are the contact center platform for CX-obsessed companies.

Ascend Connect Contact Center

April 2024

Talkdesk announces a groundbreaking generative AI suite to modernize on-premises contact centers.

Talkdesk Ascend Connect introduces the industry’s first suite of generative AI-powered CX applications that seamlessly integrate with third-party on-premises contact centers without requiring a complete infrastructure overhaul.

Hero Autopilot Travel

March 2024

Talkdesk Unveils Talkdesk Autopilot, a Generative AI Customer Service Experience.

Talkdesk Autopilot builds upon and expands the AI-powered customer assistant capabilities of Talkdesk Virtual Agent. With the addition of new generative AI features, and prebuilt flows and conversations tailored specifically for retail and financial services markets, Talkdesk Autopilot can autonomously resolve complex use cases, understand a customer’s journey, and intelligently make timely decisions based on knowledge of that journey.

Discover more Innovations from 2023.