Innovations in customer service that help you stay ahead.
Talkdesk expands digital engagement solution with the launch of Talkdesk Cases.
Talkdesk launches Smart Help.
Talkdesk launches Automatic Summary, powered by GPT.
Talkdesk receives Customers' Choice Distinction in the 2023 Gartner® Peer Insights™ 'Voice of the Customer’ for CCaaS.
Talkdesk expands Builder with launch of Automation Designer and Workspace Designer.
Talkdesk becomes a certified Microsoft Teams Connect Contact Center.
Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th consecutive year.
Talkdesk launches a customer service platform made for retailers to unify physical and digital channels.
Talkdesk expands its financial services offering to meet the needs of insurers.
Talkdesk expands Talkdesk On-The-Go with two new mobile apps.
Talkdesk introduces new capabilities to reimagine agent engagement for hybrid and remote workforces.
Talkdesk launches Feedback, helping companies put the voice of the customer at the heart of their contact center.
Talkdesk launches Performance Management to help contact centers maximize the potential of every agent.
Talkdesk launches an AI-embedded solution for government agency contact centers.
Talkdesk drives smarter insurance engagements and policyholder loyalty.
Talkdesk launches the first and only business phone system built on a leading cloud contact center platform.
Talkdesk again named a Leader in 2021 Gartner® Magic Quadrant™ for CCaaS.
Talkdesk skyrockets to $10B valuation. Appoints Sydney Carey as CFO.
Talkdesk launches the first contact center solution purpose-built for healthcare.
Talkdesk launches the first contact center solution purpose-built for financial services.
Talkdesk automates product inquiries and returns for brands and retailers.
Talkdesk integrates with Epic EHR to power seamless patient experiences.
Talkdesk launches a better way to provide shoppers choice, comfort, and convenience.
A new AI-infused digital lending solution accelerates the lending lifecycle.
Talkdesk Workspace, a customizable interface to make work easy.
Talkdesk announces Vacation Now solution to support Travel & Hospitality. Free for 90 days.
Talkdesk relieves administrative responsibilities with new Managed Services.
Talkdesk launches AI Trainer, the first human-in-the-loop tool for contact centers.
Talkdesk streamlines loan administration to get small businesses back on their feet.
Talkdesk eases Vaccine Administration for patients and providers.
Talkdesk broadens machine learning capabilities with Amazon Web Services.
Talkdesk named a Leader in 2020 Magic Quadrant for CCaaS.
Talkdesk remote solutions for remote contact centers.
Talkdesk secures $143M in Series C funding.
Talkdesk expands offering with a complete suite of WEM solutions.
Talkdesk makes Quality Management smarter.
Get a complete picture of every interaction with Talkdesk's new recording capabilities.
Talkdesk introduces Speech Analytics to make every word count.
Talkdesk launches custom integrations in minutes with Connections.
Talkdesk announces CX Cloud.
Talkdesk CXTalent—the first and only contact center gig economy.
Talkdesk launches Guardian—the industry’s first contact center security suite.
Talkdesk expands cloud flexibility with new full suite of deployment options.
Talkdesk allows companies to choose their cloud geographic deployment zone.
Talkdesk launches Proxy, a backup system for contact centers.
Talkdesk Studio offers full control to customize IVR and routing.
Talkdesk strengthens business intelligence customization with custom calculations.
Talkdesk Guide transforms the way companies provide information to customers and agents.
Talkdesk enhances Outbound Dialer suite for efficient and compliant customer outreach.