We’re serious about innovation – disruptive innovation that ends bad customer service. Innovation that enables every customer interaction to be an experience that matters. Innovation that fuels your CX obsession. Solutions that fundamentally change the way you service and support your buyers, customers and employees. Breakthrough innovation that dramatically changes the contact center market. We are the contact center platform for CX obsessed companies.
Contact centers can now combine Zoom Phone for voice and video communications with the power of Talkdesk in a seamless experience that allows them to make and receive calls through a single voice channel throughout their organization.
The second Innovation Lab from Talkdesk will open in Aveiro, Portugal, in 2020. It will be focused on exploring emerging technologies to drive future capabilities and create impact for customers.
With Talkdesk Boost, enterprises can leverage and strengthen their existing investment in on-premises ACD with modern and intelligent cloud applications to boost agent performance, supervisor productivity, IT agility and customer self-service.
Talkdesk Hybrid Cloud enables enterprises to take advantage of the innovation, processing capabilities, agility and cost-efficiency of the powerful public cloud, while complying with specific enterprise-grade security requirements in the private cloud.
Now enterprises can deliver great customer experiences every time by empowering their contact center agents with Talkdesk Agent Assist, a personalized AI-powered assistant that listens, learns and assists in every conversation with next best actions, reducing agent effort, improving accuracy and lowering costs.
TDX Coimbra was created in partnership with the University of Coimbra and is an Innovation Lab to fast-track key technology initiatives and accelerate technological responses to business issues.
With the announcement of Talkdesk Workforce Management, Talkdesk redefines agent engagement with mobile self-service shift swaps and time off requests, and reduces the effort required to create and manage forecasts and schedules with an automation-first approach leveraging AI.
With Talkdesk Explore, contact centers can now access actionable insights instantly and effortlessly from large volumes of data.
Talkdesk Explore is an easy-to-use historical reporting and business analytics tool that features AI-driven speech insights, flexible filtering, scheduling, pre-built and fully customizable reports and dashboards for a 360 degree view of the contact center performance to turn insights into results.
With Talkdesk Benchmark now contact centers can compare their performance to industry peers by industry, region, employee or agent size, and identify areas of improvement to positively impact agent performance and customer satisfaction.
With Talkdesk iQ, contact centers can immediately leverage the power of artificial intelligence (AI) to improve customer experience. Infused throughout the Talkdesk Enterprise Contact Center Platform, Talkdesk iQ mines billions of interactions to reveal customer insights and trends and drive predictive recommendations to optimize agent and contact center efficiency.
Talkdesk sets a new industry standard for platform reliability by offering a 100% uptime SLA, leveraging a deep network of telecom providers all over the globe and unparalleled multi-carrier redundancy. In the event of a network disruption, calls remain active and supported by Talkdesk multi-cloud diversity, distributed geographically across multiple points of presence around the globe.
Talkdesk Omnichannel provides integrated customer support through SMS, live chat, email, and dozens of social media and messaging apps including Facebook Messenger, Twitter, WhatsApp and more. Agents have quick access to customer profile information, ensuring a responsive, personalized experience.
Talkdesk Mobile allows sales and service representatives to engage with customers any time, anywhere, using any iOS- or Android-compatible device. Now customers can enjoy the power and flexibility of Talkdesk Agent, the company’s floating desktop agent interface–using their iOS or Android device.
A new Android SDK and updated iOS SDKs enable customers to build a powerful Visual IVR solution with clicks, not code. Preserve context captured through mobile interactions, offer callback requests, and provide direct access to knowledge base articles and information using Talkdesk Self-Service SDK.
Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources. Studio improves contact center average hold and handle times by routing the right interaction to the right agent. Talkdesk iQ can even recommend optimal flows to streamline routing.
Talkdesk announces $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. This round of capital allows Talkdesk to accelerate its mission to make interactive customer experience a competitive advantage for companies around the world.
Talkdesk Agent provides the personalized, productive connection between your agents and your customers. All the information your agents need to deliver a great customer experience is at their fingertips, including CRM data and real-time customer context from every digital interaction.
Talkdesk for Salesforce improves agent productivity by bringing full contact center functionality into Salesforce. Powerful automations reduce manual agent tasks, a constant two-way data sync ensures data is consistent and is leveraged to personalize every interaction, and an integration with Salesforce Lightning Flow enables you to take full advantage of the latest Salesforce innovations.
Talkdesk for Sales empowers reps with the tools they need to drive more revenue faster, all while creating better experiences for prospects. Talkdesk for Sales provides a full integration with Salesforce Sales Cloud, power dialing, voicemail drop, local presence and more.
Talkdesk Live is a real-time reporting tool that lets you set meaningful thresholds for your metrics and get alerted when performance falls off target. Fully customizable widgets, dashboards, and reports allow you to see important details at a glance, while Talkdesk iQ clusters and reveals trending topics for even deeper insight.
Talkdesk has made life so much easier! With our recent integration to salesforce, we can now cut down on the amount of documenting we have to do for each account. After a call is placed or received, you can track everything right there and it writes it back to salesforce. There can be a lag on some calls but the pros outweigh the cons!!
Talkdesk has been a great solution for our technical support division! Previously, we were using RingCentral, which just rang all phones at once. The integration with ZenDesk has been super helpful in regards to automatically creating tickets from calls, creating tickets from voicemails, and providing customer information in the tickets once they were added as contacts. The UI of the Callbar is intuitive and very easy to use as well.
After using Talkdesk for over a year as an employee at G4S; I can honestly say that this is the best app I have used to date. I love the features included; which makes everything much better than the average Joe most call centers use. For some or more examples; the Note feature that's included within Talkdesk is very useful; which you don't need to use Word or the Notepad app in order to reserve space. No more saving docs for everyday use within the call center, and definitely reduces clutter between users in the work area. Another feature that I find useful is the Caller ID feature; which users can update during every call. This is very beneficial to G4S when dealing with multiple clients on a daily bases. Two more features that admire are the transfer and conference call feature; which are easy to use when they work, but there are cons between the two. For the conference feature; you're only allowed up to 3 lines per conference which should have more for corporate office and home use. As for the issue with the transfer feature; the calls can get lost in limbo during a blind or warm transfer; which I feel needs a proper patch. Other than those minor cons; Talkdesk is perfect!
I work in Customer Service, where I receive inbound and make outbound phone calls. Before TalkDesk, we were using another calling system that made everything extremely difficult.There were several times where calls were dropped, the sound quality was awful, or the platform did not work! We then switched to TalkDesk, the transition was so smooth and the platform was perfect! When you use TalkDesk, the sound quality is amazing, calls are almost never dropped, and it makes our job 1 million times easier. When using TalkDesk, I highly recommend using the TalkDesk Callbar, a desktop extension that is an amazing tool with TalkDesk. The TalkDesk callbar is highly optimized to make the call every call, so simple and quick. The callbar makes transferring calls, placing customers on hold, and documenting calls so easy! The TalkDesk platform is so simple and easy to use. The setup process everyday for TalkDesk at most will take 30 seconds. All you do is plug in your headset, log in and begin making/taking phone calls. With the TalkDesk platform being so simple, easy to use, and inexpensive, I recommend for any business to use TalkDesk to make all of your calls really efficient and to have to ultimate customer service experience! -Jeffrey K
Talkdesk has provided us a great level support when it comes to migration + setup from our previous vendor. Overall the level of customization + clean UI is the best I've seen. Not to mention they have Talkdesk academy which also helps you learn the platform before switching over
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