Gain the essential capabilities to get your hybrid contact center servicing customers including routing, voice engagement, virtual agent, KM, dashboards, reports, APIs, and more.

Elevate your contact center experience with digital customer engagement, automated notifications, quality management, and actionable customer feedback.

Develop Elite team performance, turn insights into results, mitigate risks of a distributed workforce, &amp; choose from one of four add-ons.

View our Experience Cloud packages, explore the capabilities and request a quote for solutions that are purpose built for your industry.

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Select the Talkdesk contact center edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.

Talkdesk cloud contact center platform pricing.

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<h5>Learn more about our product editions. <a href="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/talkdesk-editions-datasheet-may-2023.pdf" target="_blank" rel="noopener">Download datasheet</a></h5>

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Financial Services Experience Cloud™ for Banking Edition

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Financial Services Experience Cloud™ for Insurance Edition

Healthcare Experience Cloud™ for Providers Edition

Optimize staffing and automate scheduling for greater operational efficiency with AI-powered, omnichannel workforce management that’s intuitive, easy to use, and designed for the modern workforce with Talkdesk Workforce Management™. Also included is Talkdesk Schedule mobile app to empower your contact center staff with 24/7 on-the-go access to engagement tools like work schedules and more.

Optimize staffing and scheduling with Workforce Management

Turn every conversation into customer intelligence you can act on with powerful speech and text analytics that automatically identifies the issues causing customers to contact customer service: Transcribe and analyze each customer interactions and identify key conversation topics and sentiment to uncover trends and provide actionable insights to the business; Use AI-based QM Assist to analyze agent interactions and identify the insights needed to coach more effectively, engage the workforce, and retain top talent.

Turn every conversation into intelligence with Customer Experience Analytics

Make every agent your best agent by providing real-time assistance. Leverage AI and machine learning for real-time call transcriptions, contextualized quick answers, next-best action recommendations, and automated pre-call, on-call, and post-call work.

Make every agent your best agent with Agent Assist

Leverage a portfolio of automated outbound products, including: Talkdesk Dialer &#8211; next generation predictive dialing for highly efficient and compliant customer outreach or Talkdesk Dialer for Salesforce &#8211; fully integrated power dialing, preview dialing, and Smart SMS (the ability for agents to send SMS messages to a list of contacts or leads in Salesforce).

Increase customer engagement with Proactive Outbound Engagement

Choose add-on packages to extend your capabilities.

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Comprehensive contact center functionality for the Salesforce experience. Boost efficiency, and provide customers with highly personalized engagements with the industry’s deepest integration. Maintain a comprehensive view of the customer and improve contact center performance with unified reporting, right from within Salesforce. And manage it all with clicks, not code.

Salesforce and Talkdesk all-in-one CRM and contact center solution joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. Integrate Salesforce 360° view of the customer with Talkdesk global and reliable voice communications &#8211; all within the Salesforce User Interface (UI).

Talkdesk for Salesforce Service Cloud Voice (BYOT)

Use a rich feature set with Talkdesk CX Cloud, including intelligent routing, desktop &amp; mobile call control, contact center analytics, WEM, and more, while continuing to take advantage of your PBX investment and your preferred carrier relationship.

Connect your entire enterprise and provide seamless customer support by integrating Microsoft Teams with Talkdesk. Embed collaboration capabilities directly in the agent interface and automate key contact center notifications to relevant individuals or teams.

Talkdesk Oracle Service Cloud Connector combines the the capabilities of Oracle SC and Talkdesk to deliver optimized and personalized customer experiences. Maintain up-to-date contact information and empower agents with the insight necessary to provide quick and positive engagements all directly from the Oracle workspace.

Combine the power of Talkdesk CX Cloud Contact Center platform with SAP C4C enabling your agents to use C4C as a ‘single pane of glass’ when supporting your customers. This pre-built connector allows customers to integrate embed Talkdesk in the C4C user interface working in the background to provide telephony and customer communication capabilities.

Talkdesk SAP Cloud for Customer (C4C) Connector

Unify the agent experience by providing a deep integration between your call center and IT/customer service desks. Two-way contact and agent sync ensures that data remains consistent and up-to-date.

Integrates Zoom with Talkdesk to enable collaboration between your agents and subject matter experts across the entire organization to work together to provide the best customer experience.

Bring together the AI and customer-journey driven Pega CRM with Talkdesk’s industry leading CCaaS platform to deliver all the tools customers need to meet the expectations of consumers today.

Optimize contact center resources and provide a unified omnichannel customer service experience with seamless contact center integration with Verint WFM and QM.

Create a “single pane of glass” for customers using Talkdesk with Verint® Case Management. Talkdesk Verint CM Connector establishs a continuous data flow between Talkdesk CX Cloud and Verint CM that can help you plan, manage, and track employee work more effectively.

Talkdesk Verint Case Management  (CM) Connector

Talkdesk Hubspot Connector enables seamless contact center integration with your CRM system. This integration enables businesses to optimize contact center resources and provide a unified omnichannel customer service experience.

Select additional integrations for your unique environment.

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Increase connection rates by automatically selecting the phone number that has the same area code or country code as the call recipient.

Talkdesk Local Presence™

Take full advantage of our innovative and powerful multi-tenant public cloud solution while adhering to your specific internal compliance and security regulations through the private cloud.

Talkdesk Hybrid Cloud™

Get instant notifications of issues that require a time-sensitive response by automating call transcription analysis in real-time and triggering alerts based on rules set on keywords or sentiments.

Talkdesk CX Sensors™

Quickly authenticate and connect customers to agents with voice biometrics, reducing handle time and eliminating fraud.

Talkdesk Identity™

Easily and securely manage agent-assisted credit card transactions in a PCI-compliant environment.

Talkdesk PCI Payment™

Turn text into lifelike natural sounding human speech to greet and navigate your customers through a fully automated voice experience. Select from a large number of voices and languages to customize the voice experience for your customers.

Talkdesk Studio Text-to-Speech

A fully-featured, modern cloud business phone system that empowers every employee to collaborate internally, receive incoming calls or place outbound calls to anyone anywhere in the world you do business.

Talkdesk Phone™

Bring together customer interactions across more digital channels including Twitter, Facebook, WhatsApp, and Apple Business Chat.

Talkdesk Social Messaging

Receive and send fax messages from Talkdesk Digital Engagement like any other digital channel. Automate fax processes through our built-in Automation Tools.

Talkdesk Fax powered by eFax

Choose additional products to meet more needs.

Leverage a dedicated Support Engineer and Technical Account Manager—backed by 24&#215;7 service centers—as your appointed team for escalation management, best practice recommendations, and custom training based on ticket patterns and needs.
Premium Care Plus includes everything in Premium Care, plus quarterly technical reviews and business continuity consulting.

Comply with data provision and security requirements set in heavily regulated industries by partnering with technical support engineers in the United States.

For customers with custom applications, Talkdesk offers custom hosting on the Talkdesk platform.

<h5>Want to see Talkdesk in action? <a href="https://www.talkdesk.com/request-demo/experience-talkdesk/" rel="noopener">Access interactive demos</a></h5>

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We’ll help you select the contact center edition that is right for you and get you set up to engage with customers anytime, anywhere.
Request a quote today.

Get pricing on our AI-powered contact center solutions.

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Engage with customers anytime anywhere with any of our AI-powered contact center solutions starting at $75 per seat, per month. Request a demo today!

Talkdesk cloud contact center platform pricing.

$75

$95

Financial Services Experience Cloud™ for Banking Edition

Financial Services Experience Cloud™ for Insurance Edition

Healthcare Experience Cloud™ for Providers Edition

Retail Experience Cloud™ Edition

Choose add-on packages to extend your capabilities.

Optimize staffing and scheduling with Workforce Management

Turn every conversation into intelligence with Customer Experience Analytics

Make every agent your best agent with Agent Assist

Increase customer engagement with Proactive Outbound Engagement

Select additional integrations for your unique environment.

Talkdesk for Salesforce

Talkdesk for Salesforce Service Cloud Voice (BYOT)

Talkdesk BYOC (Bring Your Own Carrier)

Talkdesk Microsoft Teams Connector

Talkdesk Oracle Service Cloud Connector

Talkdesk SAP Cloud for Customer (C4C) Connector

Talkdesk ServiceNow Connector

Talkdesk Zoom Connector

Talkdesk Pega Connector

Talkdesk Verint WFM and QM Connector

Talkdesk Verint Case Management (CM) Connector

Talkdesk HubSpot Connector

Choose additional products to meet more needs.

Talkdesk Local Presence™

Talkdesk Hybrid Cloud™

Talkdesk CX Sensors™

Talkdesk Identity™

Talkdesk PCI Payment™

Talkdesk Studio Text-to-Speech

Talkdesk Phone™

Talkdesk Social Messaging

Talkdesk Fax powered by eFax

Select from our service options.

Premium Care

US-only Support

Custom Hosting

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