Select the Contact Center Edition Right For You

Engage with customers anytime anywhere with any of our AI-powered contact center solutions starting at $65 per seat, per month.

CX Cloud

Professional

Fully-featured, cloud-based solution for small and medium-sized contact centers

  • ACD
    ACD

    Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller’s experience.

  • IVR · Studio
    IVR · Studio

    Implement calls flows simply and without the need for coding. Design, build and deliver the most intricate customer journeys with clicks not code.

  • Real-time dashboards · Live
    Real-time dashboards · Live

    Customize dashboards and wallboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction.

  • Business Intelligence · Explore
    Business Intelligence · Explore

    Historical reporting and business analytics tool that features flexible filtering, scheduling, and customization options for a 360 degree view of contact center performance.

  • Access to industry's deepest Salesforce integration
    Access to industry's deepest Salesforce integration

    Data dips - screen pops, pre-built automations, omnichannel integration, reports & dashboards built into Salesforce, intelligent routing (e.g., route to case owner, lead owner), and IVR (Studio) integration with Salesforce Lightning Flows to trigger and automate actions.

  • Access to 60+ out-of-the-box integrations
    Access to 60+ out-of-the-box integrations

    Integrations with other CRM, Helpdesk & collaboration tools including ServiceNow, Zendesk, Teams, Slack, Zoom & more.

  • Access to 50+ AppConnect partners
    Access to 50+ AppConnect partners

    Extend your contact center capabilities with 1-click access to powerful best-in-breed apps that you can trial for 30-days free.

  • CSAT SMS Surveys
    CSAT SMS Surveys

    Measure CSAT and customer sentiment via SMS and customer mood surveys. Compare customer and agent perceptions on any call to ensure consistent support and identify coaching opportunities. Available as Beta functionality in US, UK, and Canadian markets.

  • Mood Sentiment
    Mood Sentiment

    Agent indicates customer sentiment in Agent Desktop during wrap-up, based on their assessment. Available as Beta functionality in US, UK, and Canadian markets.

CX Cloud

Professional Plus

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool

  • Everything in Professional
  • Mobile Agent (Android & iOS)
    Mobile Agent (Android & iOS)

    Empower your service agents & sales reps to handle both inbound & outbound calls any time, anywhere. Extend the availability of your team and provide flexibility with after-hours or part-time staffing options.

  • Real-time & historical reporting APIs
    Real-time & historical reporting APIs

    Maximize your real-time & historical contact center interaction data by incorporating it into any reporting system.

CX Cloud

Enterprise

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee

  • Everything in Professional Plus
  • 100% uptime SLA
    100% uptime SLA

    Enterprise Edition offers an unprecedented 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS.

  • Custom report & dashboard creation
    Custom report & dashboard creation

    Create custom reports and dashboards and get a bespoke view of your contact center data. Use custom calculations to mix & blend more that 900 values to define new measures and report on virtually any metric.

  • All APIs
    All APIs

    Use a variety of easy-to-implement APIs and SDKs to connect and synchronize other applications (e.g., custom systems, CRM, helpdesk, chat system, e-commerce shopping cart, mobile app, etc.), with your contact center.

  • Studio Functions
    Studio Functions

    Extend routing functionality using a built-in low code editor that offers customization and agility.

  • Connections
    Connections

    Simple integration of the Talkdesk platform with virtually any external system with ‘clicks not code’.

Select Add-ons to Extend Your Capabilities

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

We use cookies to improve your browsing experience. More information. Ok