Your Contact Center, Your Way

Get started with a package that fits your business needs today

Enterprise

Advanced capabilities and support for innovative companies

  • Guaranteed MOS Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Apps
  • Advanced Reporting & Analytics
  • Context Mobile
  • 24x7 Support
  • Dedicated Account Manager
  • Bring Your Own Carrier
  • Access to APIs & SDKs

Professional

Flexible contact center for growing teams

  • Superior Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Add-On Apps
  • Reporting & Analytics
  • Email Support

Options

  • Agent Productivity Tools
  • Workforce Management
  • Workforce Optimization
  • Quality Assurance
  • Voice Analytics
  • Digital Channels
  • Knowledge Management

Compare Plans

Voice Features

Enterprise

Professional

Callbar

Unlimited Concurrent Calls

Comprehensive Contact History

Call Control

Warm and Blind Transfers

Call Queues

Voicemail

Call Disposition and Notes

Personalized Greetings

Extensions

Contact Importer

International Phone Numbers

Individual and Group Voicemail

Voicemail Assignment

Voicemail Transcriptions

Conference Calling

Callback from Queue

Business Hours

Agent-to-Agent Calling

Inbound Call Blocking

Superior Call Quality

Guaranteed MOS

Bring Your Own Carrier

OUTBOUND DIALER FEATURES

Enterprise

Professional

Power Dialer

Voicemail Drop

Intelligent List Optimization

CSV Upload

Automatic Outbound Caller ID

Optional

Optional

INTELLIGENT ROUTING FEATURES

Enterprise

Professional

Automatic Call Distributor (ACD)

Interactive Voice Response (IVR)

Skill-Based Routing

Forward-to-Phone

Ring Groups

Intelligent Reconnect

CRM Data Dips

REPORTING & ANALYTICS FEATURES

Enterprise

Professional

Historical Reporting

Talkdesk Live Reporting

Customizable Reporting Thresholds

Sentiment

Email Notifications

Desktop Notifications

Desktop Analytics

Optional

Optional

QUALITY MANAGEMENT FEATURES

Enterprise

Professional

Call Recording

Call Monitoring

Call Barging

AGENT PRODUCTIVITY FEATURES

Enterprise

Professional

Automated Workflows

Click-to-Call

Screen Pops

Visual Knowledge Base

Optional

Optional

Screen Share

Optional

Optional

INTEGRATION FEATURES

Enterprise

Professional

Two-Way Data Synchronization

Salesforce Integration

Zendesk Integration

CRM Integrations

Helpdesk Integrations

E-commerce

Integrations

AppConnect

APIS & SDKS

Enterprise

Professional

Reporting API

Integrations API

Routing API

Context Mobile

Web-to-Call

CUSTOMER SUPPORT

Enterprise

Professional

Email Support

Knowledge Base

Onboarding Coach

Phone Support

Optional

Dedicated Customer Success Manager

Optional

Service Level Agreement (SLA)

Optional

WORKFORCE MANAGEMENT FEATURES

Enterprise

Professional

Forecasting Tools

Optional

Optional

Automatic Scheduling

Optional

Optional

Staff Budgeting

Optional

Optional

Real-Time Adherence

Optional

Optional

Business Intelligence Reports

Optional

Optional

Employee Portal

Optional

Optional

VOICE ANALYTICS FEATURES

Enterprise

Professional

Sentiment Analysis

Call Transcription

Optional

Optional

Keyword Extraction

Optional

Optional

Advanced Speech Analytics

Optional

Optional

OMNICHANNEL FEATURES

Enterprise

Professional

Live Chat

Optional

Optional

SMS

Optional

Optional

Video

Optional

Optional

Social Media

Optional

Optional