Engage with customers anytime anywhere with any of our AI-powered contact center solutions starting at $65 per seat, per month.
Fully-featured, cloud-based solution for small and medium-sized contact centers
Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller’s experience.
Implement calls flows simply and without the need for coding. Design, build and deliver the most intricate customer journeys with clicks not code.
Customize dashboards and wallboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction.
Historical reporting and business analytics tool that features flexible filtering, scheduling, and customization options for a 360 degree view of contact center performance.
Preserve context, offer callback requests, and provide direct access to knowledge base articles and other important information with no APIs or coding required.
Data dips - screen pops, pre-built automations, omnichannel integration, reports & dashboards built into Salesforce, intelligent routing (e.g., route to case owner, lead owner), and IVR (Studio) integration with Salesforce Lightning Flows to trigger and automate actions.
Integrations with other CRM, Helpdesk & collaboration tools including ServiceNow, Zendesk, Teams, Slack, Zoom & more.
Extend your contact center capabilities with 1-click access to powerful best-in-breed apps that you can trial for 30-days free.
For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool
Measure CSAT and customer sentiment via SMS and customer mood surveys. Compare customer and agent perception on any call to ensure consistent support and identify coaching opportunities.
Empower your service agents & sales reps to handle both inbound & outbound calls any time, anywhere. Extend the availability of your team and provide flexibility with after-hours or part-time staffing options.
Maximize your real-time & historical contact center interaction data by incorporating it into any reporting system.
For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee
Choose to keep recordings for as long as you need them and on your server or ours, depending on your compliance needs.
Enterprise Edition offers an unprecedented 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS.
Create custom reports and dashboards and get a bespoke view of your contact center data. Use custom calculations to mix & blend more that 900 values to define new measures and report on virtually any metric.
Use a variety of easy-to-implement APIs and SDKs to connect and synchronize other applications (e.g., custom systems, CRM, helpdesk, chat system, e-commerce shopping cart, mobile app, etc.), with your contact center.
Extend routing functionality using a built-in low code editor that offers customization and agility.
Reach and respond to your customers using their preferred communication channel with an all-in-one digital customer engagement solution that includes communication channels like popular messaging apps, SMS, social, surveys and chatbots.
A cloud native, omnichannel, AI-powered and employee focused workforce management solution designed for this generation of workforce.
Provide proactive coaching to improve agent performance and increase customer satisfaction. Leverage intelligent monitoring and reporting features for a complete view of customer satisfaction and agent effectiveness.
Intelligently analyze real-time and historical calls to identify agent coaching opportunities and standout customer experiences. Mitigate risk by identifying possible compliance issues before they escalate.
An AI-powered intelligent assistant that delivers the answers customers need, whenever they need them, through a natural conversational interface.
Help your customers and agents help themselves – at scale – with an AI-powered knowledge base.
Easily and securely manage agent-assisted credit card transactions in a PCI-compliant environment.
Increase connection rates by automatically selecting the phone number that has the same area code or country code as the call recipient.
Save time by sending a mass text to any list in Salesforce.
Easily access and manage your contact center security through a comprehensive set of tools that lets you proactively monitor contact center actions, analyze patterns in user behavior and control access to sensitive data.
As part of our 100% Uptime SLA, Proxy is a secure, backup communications layer so no calls are lost in the event of an outage.
Keep your ACD routing while enjoying all cloud capabilities and access to a constant stream of new innovations to advance customer support and make every contact valuable.
Use Talkdesk's rich feature set, including intelligent routing, desktop & mobile call control, call center analytics and more, while continuing to take advantage of your PBX investment and your preferred carrier relationship.
Take full advantage of our innovative and powerful multi-tenant public cloud solution while adhering to your specific internal compliance and security regulations through the private cloud.
Choose your cloud location to take advantage of everything a cloud-native contact center built on a global cloud infrastructure can offer, wherever you want it, and stay compliant with local or industry data regulations and customer requirements.
Reduce costs and improve performance by enabling all the modern and innovative functionalities of an end-to-end cloud-native contact center on your cloud infrastructure provider of choice.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.