Talkdesk cloud contact center platform pricing.
Select the Talkdesk contact center edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.
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*Talkdesk also offers per hour login consumption pricing, concurrent pricing, and Digital Engagement-only pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
Learn more about our product editions. Download datasheet
Financial Services Experience Cloud™ for Banking Edition
Elite edition capabilities | Financial Services Experience Cloud for Banking includes all capabilities in the Elite edition. |
Industry Workspace | An interface purpose-built for banking agents. One unified desktop to view texts, voice calls, general client information, banking account data, and anything banks need to service their clients quickly. |
Banking Core Systems Integrations | Integrated with core banking systems to connect client’s financial information such as account balance, transactions, and payments due, enabling quick servicing resolution and delivering data insights to automated workflows and the agent workspace. |
Industry Workflows | Pre-built workflows streamline processes and automate employee actions for account servicing, loan servicing, and payments & collections. |
Industry Virtual Agents | Deliver a convenient and connected self-service experience for clients with voice and digital virtual agents integrated across channels and systems. Leverage deep integrations and banking-trained AI to elevate and differentiate automated interactions. |
100% Uptime SLA | Financial Services Experience Cloud for Banking offers a 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS. |
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Financial Services Experience Cloud™ for Insurance Edition
Elite edition capabilities | Financial Services Experience Cloud for Insurance includes all capabilities in the Elite edition. |
Industry Workspace | Empower employees with an interface purpose-built for insurance to surface actionable context from previous customer interactions and core insurance systems. Provide employees with a holistic view of the customer journey that includes policy information, open and closed claims, and conversations across communication channels. |
Policy Administration and Claims Management Systems Integrations | Out-of-the-box integrations with core insurance systems connect vital customer data and enable bidirectional exchange of information to streamline policy updates, claims handling, and more. |
Industry Workflows | Pre-built workflows streamline processes and automate employee actions for policy servicing, claims, and new business. |
Industry Virtual Agents | Deliver a convenient and connected self-service experience for customers with voice and digital virtual agents integrated across channels and systems. Leverage deep integrations and insurance-trained AI to elevate and differentiate automated interactions. |
100% Uptime SLA | Financial Services Experience Cloud for Insurance offers an unprecedented 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS. |
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Healthcare Experience Cloud™ for Providers Edition
Elite edition capabilities | Healthcare Experience Cloud for Providers includes all capabilities in the Elite edition. |
Industry Workspace | Turn agents into experts with an interface purpose-built for healthcare to surface actionable context from previous touchpoints and the EHR. Give agents a full view of the patient journey that includes health information, past encounters, and previous inbound and outbound conversations across channels. |
Policy Administration and Claims Management Systems Integrations | Create a synchronized patient journey with EHR integration, that connects demographic data, treatment, and condition information, upcoming and past encounters, and other key data to automated workflows and the agent workspace. |
Industry Workflows | Pre-built workflows simplify and streamline patient access, appointment management, billing and payments, and patient services interactions. |
Industry Virtual Agents | Deliver a convenient and connected self-service experience for patients with voice and digital virtual agents integrated across channels and systems. Ready-to-launch bots for patient access and revenue cycle management leverage deep integrations and healthcare-trained AI to elevate and differentiate automated interactions. |
100% Uptime SLA | Healthcare Experience Cloud for Providers offers a 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS. |
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Retail Experience Cloud™ Edition
Elite edition capabilities | Retail Experience Cloud includes all capabilities packaged in the Elite edition. |
Industry Workspace | Improve resolution rates and handle time by equipping agents with a unified view of the customer journey (including customer profiles, past orders, and previous interactions) and of the brand’s product catalog – all in one place. |
E-commerce Integrations | Automatically connect customer, product, order, and inventory data from your system of record to streamline service and create a holistic view of each and every customer. |
Industry Workflows | Turn agents into experts with pre-built workflows that enable them to track, cancel, or modify orders in just a few clicks – all without having to leave the Retail Workspace. |
Industry Virtual Agents | Deliver a convenient and connected self-service experience for customers with bots that are integrated across channels and systems. Human-in-the-loop technology that is already fluent in retail understands and responds to common retail terms. |
100% Uptime SLA | Retail Experience Cloud offers a 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS. |
Customer Experience Analytics | Tap into the goldmine of data in your contact center by automatically transcribing and analyzing customer and agent interactions. Interaction Analytics and AI-based QM Assist identify key conversation topics and sentiment to uncover trends, personalize agent trainings, and provide actionable insights to the business. |
Agent Assist | Make every agent your best agent by leveraging AI and machine learning for real-time call transcriptions, contextualized quick answers, next-best action, and automated pre-call, on-call, and post-call work. |
CX Sensors | Protect your brand image and customer loyalty by staying on top of all customer issues that need your attention or intervention. Define a set of keywords you’d like to be alerted on in real time, and fine-tune them by setting parameters based on the number of hits, time range, and frequency. |
CX Cloud™ FedRAMP® Edition
Voice Engagement | Maximize caller satisfaction with exceptional call quality, intelligent routing and customizable voice features. Route calls based on caller data, IVR selection, business hours, agent skills, and more to optimize the caller experience with Talkdesk Voice. Includes unlimited call recording storage. |
Digital Engagement (2 channels) | Reach out and respond to your customers using their preferred communication channel with Talkdesk Digital Engagement™, an all-in-one digital customer engagement solution that includes customer interactions across digital channels. Includes chat and SMS. |
Studio & Routing | Create IVR call routing flows in minutes using Talkdesk Studio™, a visual routing designer that enables non-technical stakeholders to create effortless omnichannel customer journeys with clicks, not code. Design, build and deliver the most intricate customer journeys and easily adapt flows to evolving customer and business needs. |
Real-time Dashboards (Live) | Talkdesk Live™ delivers dashboards and wallboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction. |
Business Intelligence (Explore) | Talkdesk Explore™ is a historical reporting and business analytics tool that features flexible filtering, scheduling, and customization options for a 360-degree view of contact center performance. |
Custom Reporting with Live & Explore | Create custom reports and dashboards and get a bespoke view of your contact center data. Use custom calculations to mix & blend more that 900 values to define new measures and report on virtually any metric. |
Quality Management | Efficiently evaluate customer interactions and provide agents the actionable feedback they need to deliver an exceptional customer experience with Talkdesk Quality Management™. (Screen recording not included.) |
Workforce Management | Anticipate customer demand and plan and develop staff schedules more effectively with accurate, omnichannel forecasts. |
Connections | Go beyond the Talkdesk out-of-the-box integrations library with Talkdesk Connections™, a simple configuration-based, custom integration builder enabling users to quickly build custom integrations and actions between the Talkdesk CX Cloud and virtually any external system with ‘clicks not code’. |
API Access | Use a variety of easy-to-implement APIs and SDKs to connect and synchronize other applications (e.g., CRM, ITSM systems, etc.) with CX Cloud. |
BYOC (Bring Your Own Carrier) | Gain the benefits of a leading cloud-native contact center platform while maintaining your existing telephony infrastructure and carrier relationships. |
Enhanced Security | Enterprise-level security with FedRAMP-compliant cloud, Talkdesk US-only care, and Talkdesk data centers for performance you can trust. |
*Select capabilities may not be available for add-on with Talkdesk CX Cloud™ FedRAMP edition.
Select additional integrations for your unique environment.
Talkdesk for Salesforce
Comprehensive contact center functionality for the Salesforce experience. Boost efficiency, and provide customers with highly personalized engagements with the industry’s deepest integration. Maintain a comprehensive view of the customer and improve contact center performance with unified reporting, right from within Salesforce. And manage it all with clicks, not code.
Talkdesk for Salesforce Service Cloud Voice (BYOT)
Salesforce and Talkdesk all-in-one CRM and contact center solution joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. Integrate Salesforce 360° view of the customer with Talkdesk global and reliable voice communications – all within the Salesforce User Interface (UI).
Talkdesk BYOC (Bring Your Own Carrier)
Use a rich feature set with Talkdesk CX Cloud, including intelligent routing, desktop & mobile call control, contact center analytics, WEM, and more, while continuing to take advantage of your PBX investment and your preferred carrier relationship.
Talkdesk Microsoft Teams Connector
Connect your entire enterprise and provide seamless customer support by integrating Microsoft Teams with Talkdesk. Embed collaboration capabilities directly in the agent interface and automate key contact center notifications to relevant individuals or teams.
Talkdesk Oracle Service Cloud Connector
Talkdesk Oracle Service Cloud Connector combines the the capabilities of Oracle SC and Talkdesk to deliver optimized and personalized customer experiences. Maintain up-to-date contact information and empower agents with the insight necessary to provide quick and positive engagements all directly from the Oracle workspace.
Talkdesk SAP Cloud for Customer (C4C) Connector
Combine the power of Talkdesk CX Cloud Contact Center platform with SAP C4C enabling your agents to use C4C as a ‘single pane of glass’ when supporting your customers. This pre-built connector allows customers to integrate embed Talkdesk in the C4C user interface working in the background to provide telephony and customer communication capabilities.
Talkdesk ServiceNow Connector
Unify the agent experience by providing a deep integration between your call center and IT/customer service desks. Two-way contact and agent sync ensures that data remains consistent and up-to-date.
Talkdesk Zoom Connector
Integrates Zoom with Talkdesk to enable collaboration between your agents and subject matter experts across the entire organization to work together to provide the best customer experience.
Talkdesk Pega Connector
Bring together the AI and customer-journey driven Pega CRM with Talkdesk’s industry leading CCaaS platform to deliver all the tools customers need to meet the expectations of consumers today.
Talkdesk Verint WFM and QM Connector
Optimize contact center resources and provide a unified omnichannel customer service experience with seamless contact center integration with Verint WFM and QM.
Talkdesk Verint Case Management (CM) Connector
Create a “single pane of glass” for customers using Talkdesk with Verint® Case Management. Talkdesk Verint CM Connector establishes a continuous data flow between Talkdesk CX Cloud and Verint CM that can help you plan, manage, and track employee work more effectively.
Talkdesk HubSpot Connector
Talkdesk Hubspot Connector enables seamless contact center integration with your CRM system. This integration enables businesses to optimize contact center resources and provide a unified omnichannel customer service experience.
*Select capabilities may not be available for add-on with Talkdesk CX Cloud™ FedRAMP edition.
Select from our service options.
Premium Care
Leverage a dedicated Support Engineer and Technical Account Manager—backed by 24×7 service centers—as your appointed team for escalation management, best practice recommendations, and custom training based on ticket patterns and needs.
Premium Care Plus includes everything in Premium Care, plus quarterly technical reviews and business continuity consulting.
US-only Support
Comply with data provision and security requirements set in heavily regulated industries by partnering with technical support engineers in the United States.
Custom Hosting
For customers with custom applications, Talkdesk offers custom hosting on the Talkdesk platform.