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Regular

$29

Per agent per month, billed annually

FREE TRIAL

Regular Features

Up to 5 agents

Basic call center functionality

Email support

Minutes sold separately

Pro

$55

Per agent per month, billed annually

FREE TRIAL

Pro Features

Up to 2 Integrations with business apps

Salesforce connector ($10 per agent)

Zendesk and Desk.com CTI widget integrations

Email support

Minutes sold separately

Enterprise

$99

Per agent per month, billed annually

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Enterprise Features

Unlimited integrations, including Salesforce connector

Custom daily reporting

Dedicated account manager

Phone support

Service Level Agreement

Minutes sold separately

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Standard Features Regular Pro Enterprise
Unlimited Concurrent Calls
Comprehensive Contact History
Advanced Call Control
Warm and Blind Transfers
Call Queues
Voicemail
Call Dispositions and Notes
Personalized Greetings
Extensions
Contact Importer
International Phone Numbers
Advanced Features Regular Pro Enterprise
Individual and Group Voicemail
Voicemail Assignment
Voicemail Transcription
Call Recording
Call Monitoring
Call Barging
Conference Calling
Callback from Queue
Outbound Caller ID
Routing Regular Pro Enterprise
Interactive Voice Response (IVR)
Skills-Based Routing
Forward-to-Phone
Automatic Call Distributor (ACD)
Integrations Regular Pro Enterprise
Click-to-Call
Two-way Data Synchronization
Automated Workflows
Salesforce Integration
CRM Integrations
Helpdesk Integrations
Ecommerce Integrations
Chat Integrations
Integrations API
Callback API
Reporting and Analytics Regular Pro Enterprise
Email Notifications
Desktop Notifications
Customized Agent Dashboard
Historical Reporting
Scheduled Reports
Talkdesk Live
Custom Dashboards and Thresholds
Customer Support Regular Pro Enterprise
Knowledge Base
Email Support
Onboarding Coach
Dedicated Customer Success Manager
Phone Support
Service Level Agreement (SLA)

Inbound Fees

North America Local Toll Free Phone Number
United States $0.02 $0.04 $2.00 - $3.00
Canada $0.02 $0.04 $2.00 - $3.00
Dominican Republic $0.02 $0.03 $11.00
El Salvador $0.02 $0.09 $9.00
Mexico $0.02 $0.06 $6.00
Panama $0.02 $0.07 $7.00
Puerto Rico $0.02 $0.07 $10.00
South America Local Toll Free Phone Number
Argentina $0.02 $0.08 $8.00
Brazil $0.02 $0.06 $6.00
Chile $0.02 $0.07 $7.00
Colombia $0.02 - $17.00
Peru $0.02 $0.06 $6.00
Europe Local Toll Free Phone Number
Austria $0.02 - $2.00
Belgium $0.02 - $2.00
Bulgaria $0.03 - $3.00
Croatia $0.02 - $2.00
Czech Republic $0.02 - $2.00
Denmark $0.02 - $2.00
Estonia $0.02 - $2.00
Finland $0.02 - $2.00
France $0.02 - $2.00
Germany $0.07 - $7.00
Greece $0.03 - $3.00
Hungary $0.03 - $3.00
Ireland $0.02 - $2.00
Italy $0.02 - $2.00
Latvia $0.02 - $2.00
Lithuania $0.02 - $2.00
Luxembourg $0.04 - $4.00
Malta $0.05 - $5.00
Netherlands $0.02 - $2.00
Norway $0.04 - $5.00
Poland $0.02 - $2.00
Portugal $0.02 - $2.00
Romania $0.05 - $5.00
Slovakia $0.03 - $3.00
Slovenia $0.02 - $2.00
Spain $0.02 - $2.00
Sweden $0.02 - $2.00
Switzerland $0.02 - $2.00
United Kingdom $0.02 $0.08 $2.00 - $3.00
Asia Local Toll Free Phone Number
Bahrain $0.07 - $7.00
Cyprus $0.05 - $5.00
Georgia $0.12 - $12.00
Hong Kong $0.07 - $7.00
Israel $0.05 - $5.00
Japan $0.06 - $6.00
Russian Federation $0.02 - $15.00
Singapore $0.06 - $6.00
Oceania Local Toll Free Phone Number
Australia $0.04 - $4.00
New Zealand $0.02 - $4.00
Africa Local Toll Free Phone Number
South Africa $0.03 - $3.00

Outbound Fees

North America Landline Mobile Premium
United States $0.03 $0.03 $0.34 - $2.29
Canada $0.03 $0.03 $0.31 - $1.48
Anguilla $0.20 $0.33 $1.48
Aruba $0.18 $0.30 $0.35
Bahamas $0.09 $0.09 $1.48
Barbados $0.17 $0.30 $0.37
Belize $0.38 $0.42 -
Bermuda $0.14 $0.14 $1.48
Cayman Islands $0.14 $0.29 $1.48
Costa Rica $0.11 $0.11 -
Dominica $0.36 $0.36 $1.48
Dominican Republic $0.10 $0.16 $0.17 - $1.48
El Salvador $0.37 $0.37 -
Greenland $0.84 $0.84 -
Grenada $0.20 $0.30 $0.36 - $1.48
Guatemala $0.22 $0.22 -
Haiti $0.30 $0.33 $0.38
Honduras $0.17 $0.34 -
Jamaica $0.17 $0.29 $0.37 - $1.48
Mexico $0.05 $0.08 $0.17
Montserrat $0.31 $0.31 $1.48
Netherlands $0.17 $0.19 $0.2 - $0.22
Nicaragua $0.24 $0.33 $0.36
Panama $0.07 $0.21 -
Puerto Rico $0.05 $0.05 -
Trinidad and Tobago $0.27 $0.27 $1.48
Turks and Caicos Islands $0.41 $0.41 $1.48
South America Landline Mobile Premium
Argentina $0.05 $0.30 -
Bolivia, Plurinational State of $0.13 $0.21 $0.23
Brazil $0.05 $0.29 -
Chile $0.06 $0.35 -
Colombia $0.07 $0.20 -
Ecuador $0.20 $0.34 -
Guyana $0.42 $0.42 -
Paraguay $0.15 $0.34 -
Peru $0.06 $0.18 $0.41
Suriname $0.35 $0.35 -
Uruguay $0.13 $0.39 -
Venezuela, Bolivarian Republic of $0.06 $0.27 -
Europe Landline Mobile Premium
Albania $0.17 $0.50 -
Andorra $0.11 $0.47 -
Austria $0.05 $0.17 $0.47
Belarus $0.43 $0.45 $0.832
Belgium $0.05 $0.22 -
Bosnia and Herzegovina $0.21 $0.21 $0.53
Bulgaria $0.09 $0.09 $0.56 - $0.64
Croatia $0.08 $0.08 $0.38
Czech Republic $0.07 $0.40 -
Denmark $0.04 $0.20 -
Estonia $0.09 $0.53 $0.85
Faroe Islands $0.41 $0.41 -
Finland $0.09 $0.15 $0.17
France $0.05 $0.16 $0.18
Germany $0.04 $0.20 $0.27
Gibraltar $0.12 $0.38 $0.46
Greece $0.05 $0.24 -
Hungary $0.06 $0.28 -
Iceland $0.08 $0.43 -
Ireland $0.04 $0.21 $0.26 - $0.28
Italy $0.05 $0.22 $0.25 - $0.37
Latvia $0.09 $0.40 $0.55
Liechtenstein $0.10 $1.25 -
Lithuania $0.15 $0.36 $0.87
Luxembourg $0.07 $0.39 -
Macedonia, the former Yugoslav Republic of $0.18 $0.46 -
Malta