Talkdesk cloud contact center platform pricing.
Stay ahead of customer needs with AI, digital and industry-specific solutions.
Step 1
Editions & AI products.
Select the right contact center edition for you. Choose an Industry Experience Cloud or a CX Cloud edition.
Industry experience clouds editions.
CX Cloud editions.
Plan your AI adoption journey.
Commit upfront or pay-as-you-go.
AI Translator
Remove language barriers with real-time translation of digital conversations so your business can serve customers in their preferred language anywhere in the world.
AI Rewriter
Enhance communication quality and consistency by providing agents with AI-powered text rewriting and tone adjustment tools.
*Select capabilities may not be available for add-on with Talkdesk CX Cloud™ Government Edition.
Step 2
Integrations and add-ons.
Additional integrations for your unique environment.
Comprehensive contact center functionality for the Salesforce experience. Boost efficiency, and provide customers with highly personalized engagements with the industry’s deepest integration. Maintain a comprehensive view of the customer and improve contact center performance with unified reporting, right from within Salesforce. And manage it all with clicks, not code.
Salesforce and Talkdesk all-in-one CRM and contact center solution joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. Integrate Salesforce 360° view of the customer with Talkdesk global and reliable voice communications – all within the Salesforce User Interface (UI).
Use a rich feature set with Talkdesk CX Cloud, including intelligent routing, desktop & mobile call control, contact center analytics, WEM, and more, while continuing to take advantage of your PBX investment and your preferred carrier relationship.
Connect your entire enterprise and provide seamless customer support by integrating Microsoft Teams with Talkdesk. Embed collaboration capabilities directly in the agent interface and automate key contact center notifications to relevant individuals or teams.
Talkdesk Oracle Service Cloud Connector combines the the capabilities of Oracle SC and Talkdesk to deliver optimized and personalized customer experiences. Maintain up-to-date contact information and empower agents with the insight necessary to provide quick and positive engagements all directly from the Oracle workspace.
Combine the power of Talkdesk CX Cloud Contact Center platform with SAP C4C enabling your agents to use C4C as a ‘single pane of glass’ when supporting your customers. This pre-built connector allows customers to integrate embed Talkdesk in the C4C user interface working in the background to provide telephony and customer communication capabilities.
Unify the agent experience by providing a deep integration between your call center and IT/customer service desks. Two-way contact and agent sync ensures that data remains consistent and up-to-date.
Integrates Zoom with Talkdesk to enable collaboration between your agents and subject matter experts across the entire organization to work together to provide the best customer experience.
Bring together the AI and customer-journey driven Pega CRM with Talkdesk’s industry leading CCaaS platform to deliver all the tools customers need to meet the expectations of consumers today.
Optimize contact center resources and provide a unified omnichannel customer service experience with seamless contact center integration with Verint WFM and QM.
Create a “single pane of glass” for customers using Talkdesk with Verint® Case Management. Talkdesk Verint CM Connector establishes a continuous data flow between Talkdesk CX Cloud and Verint CM that can help you plan, manage, and track employee work more effectively.
Talkdesk Hubspot Connector enables seamless contact center integration with your CRM system. This integration enables businesses to optimize contact center resources and provide a unified omnichannel customer service experience.
Talkdesk Fax powered by eFax
Receive and send fax messages from Talkdesk Digital Engagement like any other digital channel. Automate fax processes through our built-in Automation Tools.
Workforce Management
Optimize staffing and automate scheduling for greater operational efficiency with AI-powered, omnichannel workforce management that’s intuitive, easy to use, and designed for the modern workforce with Talkdesk Workforce Management™. Also included is Talkdesk Schedule mobile app to empower your contact center staff with 24/7 on-the-go access to engagement tools like work schedules and more.
Proactive Outbound Engagement
Leverage a portfolio of automated outbound products, including: Talkdesk Dialer – next generation predictive dialing for highly efficient and compliant customer outreach or Talkdesk Dialer for Salesforce – fully integrated power dialing, preview dialing, and Smart SMS (the ability for agents to send SMS messages to a list of contacts or leads in Salesforce).
*Select capabilities may not be available for add-on with Talkdesk CX Cloud™ Government Edition.
Step 3
Enhance Experience with Services.
Leverage a dedicated Support Engineer and Technical Account Manager—backed by 24×7 service centers—as your appointed team for escalation management, best practice recommendations, and custom training based on ticket patterns and needs.
Premium Care Plus includes everything in Premium Care, plus quarterly technical reviews and business continuity consulting.
Comply with data provision and security requirements set in heavily regulated industries by partnering with technical support engineers in the United States.
For customers with custom applications, Talkdesk offers custom hosting on the Talkdesk platform.
Looking for an on-premises contact center solution?
