Select the Contact Center Edition Right For You

Engage with customers anytime anywhere with any of our AI-powered contact center solutions starting at $65 per seat, per month.

Professional

Fully-featured, cloud-based solution for small and medium-sized contact centers

  • ACD
    ACD

    Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller’s experience.

  • IVR · Studio
    IVR · Studio

    Implement calls flows simply and without the need for coding. Design, build and deliver the most intricate customer journeys with clicks not code.

  • Real-time dashboards · Live
    Real-time dashboards · Live

    Customize dashboards and wallboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction.

  • Business Intelligence · Explore
    Business Intelligence · Explore

    Historical reporting and business analytics tool that features flexible filtering, scheduling, and customization options for a 360 degree view of contact center performance.

  • Self-service SDK
    Self-service SDK

    Preserve context, offer callback requests, and provide direct access to knowledge base articles and other important information with no APIs or coding required.

  • Industry's deepest Salesforce integration
    Industry's deepest Salesforce integration

    Data dips - screen pops, pre-built automations, omnichannel integration, reports & dashboards built into Salesforce, intelligent routing (e.g., route to case owner, lead owner), and IVR (Studio) integration with Salesforce Lightning Flows to trigger and automate actions.

  • 60+ out-of-the-box integrations
    60+ out-of-the-box integrations

    Integrations with other CRM, Helpdesk & collaboration tools including ServiceNow, Zendesk, Teams, Slack, Zoom & more.

  • 50+ AppConnect partners
    50+ AppConnect partners

    Extend your contact center capabilities with 1-click access to powerful best-in-breed apps that you can trial for 30-days free.

Professional Plus

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool

  • Everything in Professional
  • SMS CSAT surveys
    SMS CSAT surveys

    Measure CSAT and customer sentiment via SMS and customer mood surveys. Compare customer and agent perception on any call to ensure consistent support and identify coaching opportunities.

  • Mobile Agent (Android & iOS)
    Mobile Agent (Android & iOS)

    Empower your service agents & sales reps to handle both inbound & outbound calls any time, anywhere. Extend the availability of your team and provide flexibility with after-hours or part-time staffing options.

  • Real-time & historical reporting APIs
    Real-time & historical reporting APIs

    Maximize your real-time & historical contact center interaction data by incorporating it into any reporting system.

Enterprise

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee

  • Everything in Professional Plus
  • Unlimited call recording
    Unlimited call recording

    Choose to keep recordings for as long as you need them and on your server or ours, depending on your compliance needs.

  • 100% uptime SLA
    100% uptime SLA

    Enterprise Edition offers an unprecedented 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS.

  • Custom report & dashboard creation
    Custom report & dashboard creation

    Create custom reports and dashboards and get a bespoke view of your contact center data. Use custom calculations to mix & blend more that 900 values to define new measures and report on virtually any metric.

  • All APIs
    All APIs

    Use a variety of easy-to-implement APIs and SDKs to connect and synchronize other applications (e.g., custom systems, CRM, helpdesk, chat system, e-commerce shopping cart, mobile app, etc.), with your contact center.

  • Studio Functions
    Studio Functions

    Extend routing functionality using a built-in low code editor that offers customization and agility.

Select Add-ons to Extend Your Capabilities

Omnichannel

Reach and respond to your customers using their preferred communication channel with an all-in-one digital customer engagement solution that includes communication channels like popular messaging apps, SMS, social, surveys and chatbots.

Workforce Management

A cloud native, omnichannel, AI-powered and employee focused workforce management solution designed for this generation of workforce.

Quality Management

Provide proactive coaching to improve agent performance and increase customer satisfaction. Leverage intelligent monitoring and reporting features for a complete view of customer satisfaction and agent effectiveness.

Speech Analytics

Intelligently analyze real-time and historical calls to identify agent coaching opportunities and standout customer experiences. Mitigate risk by identifying possible compliance issues before they escalate.

Virtual Agent

An AI-powered intelligent assistant that delivers the answers customers need, whenever they need them, through a natural conversational interface.

Guide

Help your customers and agents help themselves – at scale – with an AI-powered knowledge base.

PCI Payment

Easily and securely manage agent-assisted credit card transactions in a PCI-compliant environment.

Local Presence

Increase connection rates by automatically selecting the phone number that has the same area code or country code as the call recipient.

Salesforce Smart SMS

Save time by sending a mass text to any list in Salesforce.

Guardian

Easily access and manage your contact center security through a comprehensive set of tools that lets you proactively monitor contact center actions, analyze patterns in user behavior and control access to sensitive data.

Proxy

As part of our 100% Uptime SLA, Proxy is a secure, backup communications layer so no calls are lost in the event of an outage.

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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