Maximize caller satisfaction with exceptional call quality, intelligent routing and customizable voice features. Route calls based on caller data, IVR selection, business hours, agent skills, and more to optimize the caller experience with Talkdesk Voice. Includes unlimited call recording storage.
Digital Engagement (2 channels)
Reach out and respond to your customers using their preferred communication channel with Talkdesk Digital Engagement™, an all-in-one digital customer engagement solution that includes customer interactions across digital channels. Includes chat and SMS.
Create IVR call routing flows in minutes using Talkdesk Studio™, a visual routing designer that enables non-technical stakeholders to create effortless omnichannel customer journeys with clicks, not code. Design, build and deliver the most intricate customer journeys and easily adapt flows to evolving customer and business needs.
Real-time Dashboards (Live)
Talkdesk Live™ delivers dashboards and wallboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction.
Business Intelligence (Explore)
Talkdesk Explore™ is a historical reporting and business analytics tool that features flexible filtering, scheduling, and customization options for a 360-degree view of contact center performance.
Custom Reporting with Live & Explore
Create custom reports and dashboards and get a bespoke view of your contact center data. Use custom calculations to mix & blend more that 900 values to define new measures and report on virtually any metric.
Efficiently evaluate customer interactions and provide agents the actionable feedback they need to deliver an exceptional customer experience with Talkdesk Quality Management™. (Screen recording not included.)
Anticipate customer demand and plan and develop staff schedules more effectively with accurate, omnichannel forecasts.
Go beyond the Talkdesk out-of-the-box integrations library with Talkdesk Connections™, a simple configuration-based, custom integration builder enabling users to quickly build custom integrations and actions between the Talkdesk CX Cloud and virtually any external system with ‘clicks not code’.
Use a variety of easy-to-implement APIs and SDKs to connect and synchronize other applications (e.g., CRM, ITSM systems, etc.) with CX Cloud.
BYOC (Bring Your Own Carrier)
Gain the benefits of a leading cloud-native contact center platform while maintaining your existing telephony infrastructure and carrier relationships.
Enterprise-level security with FedRAMP-compliant cloud, Talkdesk US-only care, and Talkdesk data centers for performance you can trust.