Solutions | Retail & Consumer Goods
A better way to meet your customers where they are.
Build customer loyalty and lifetime value with the AI-powered customer service platform built for retail.
Unlock the potential of great customer service.
Turn your retail contact center into a customer-loyalty growth center.
The ability to resolve customer service issues on first contact has become the main driver of customer loyalty. But the continual growth of e-commerce, conversational channels, and customer expectations has surpassed the capacity of legacy CX technology.
Talkdesk Retail Experience Cloud™ helps you provide your customers with the effortless, connected, and personalized service they expect from their favorite brands.
Drive value across every function of your organization.
- Increase customer satisfaction, lifetime value, and net promoter score.
- Reduce time to resolution, abandon call rate, and after-call work.
- Boost visibility and profitability.
Retail Systems Research Presents
Driving growth through great service: The lost art.
Great service drives growth, so anyone that engages with customers has the power to drive sales. Tune in for a fun conversation on tapping into the sales opportunities that contact centers present.
Access research and insights that drive innovation.
Leverage our diverse network of trusted CX partners.
In retail, building and nurturing an ecosystem of diverse partners is paramount to delivering customer experiences that generate trust and loyalty.
