Great customer service is no longer a differentiator — it’s a must. When every conversation matters, you need technology that keeps up. Talkdesk helps you make sure your customers get quick, personalized service — whenever and wherever they need it. Whether it’s an inbound inquiry, proactive notification, or targeted offer, now you can deeply engage your shoppers. Because happy shoppers means higher sales (and that’s just one reason you’ll want to put us in your shopping cart).
Shoppers interact with your brand on multiple devices and channels. Now you can seamlessly connect with those customers at every step of their journey. With Talkdesk, you get all the channels — voice and digital — in one simple solution.
Whether you’re checking an order status, issuing a return, or identifying your biggest spenders, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, website, sales and service systems for a complete picture of every customer. When you can see the big picture — and all the little details — personalization is no problem.
Contact centers can get costly. But with the right technology, you can scale operations to meet seasonal demand — without compromising customer service. Talkdesk is intuitively designed, so it’s easy to manage agents, routing and queues. And the system incorporates AI at every layer — it does more so you don’t have to.
Customers trust your brand; don’t let them down. With Talkdesk, you can rest easy knowing your customer data is secure and stable. With over 30 compliance certifications and a 100% uptime SLA, we lead the pack when it comes to protecting your contact center.
Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your shoppers are.
Let the bots answer common questions and free up associates for more complex scenarios. Offer 24-7 automated self-service — in your IVR, mobile app and website.
Touch base with the right details at the right time. Automatically send order confirmations, shipping updates, return status, and other customer communications.
Collect data from the shopper experience — such as web or mobile activity, loyalty program or location — to connect customers with the associate best equipped to help.
Proactively provide associates with complete customer context and relevant information, such as inventory or store hours, based on stated shopper needs.
Perform refunds and reorders in connected software, directly in the agent interface — all without ever leaving the Talkdesk platform.
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate shopper needs and keep them coming back.
Use AI to analyze shoppers’ past actions and uncover predictive opportunities for cross-sell, upsell and targeted promotions.
Manage real-time KPIs with custom dashboards and reports. Easily identify areas for improvement to coach associates and impact customer satisfaction.
Compare your contact center performance to peers and get a clear understanding of how your operations stack up and where efficiencies can be made.
Easily integrate across every facet of the retail ecosystem.
Choose from over 50 integrations or build on our platform to tailor-make the perfect contact center solution.
Increase sales efficiency by automating the dialing process to maximize outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Associates can use Talkdesk on their home computer, mobile phone or tablet.
Rely on AI to accurately forecast staffing needs and corresponding schedules — so you can focus on seasonal strategy (not spreadsheets).
With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of company security standards in the industry — and the best people in place to uphold them.
Connect to your customer with crystal-clear conversations, unmatched reliability and personalization that reflects your brand.
Control your cloud deployment. Choose from public, private and hybrid options. Adhering to data sovereignty laws has never been easier.
What matters to you matters to us. That’s why we strive for perfection. When it comes to availability, you have our guarantee with a 100% uptime SLA.
I really enjoy how easily this app keeps track and control of the calls that the company receives. A big responsibility of mine within the company that I work for (Spothero) Is to do stats of the agents to track statuses and how we're doing so that we're making sure to be on track for our goals within our company. It's an extremely easy and manageable system for call centers.
Talkdesk is great! it is ver simple and easy to use. It is great for managing call flow and helps us to better server customers in our support department. I have been using talkdesk for about six months and so far I do not have any complaints. I would recommend talkdesk to anyone looking into it. It has been great.
Talkdesk has proven to be very reliable and resilient. We experienced very little down time and it is able to hold up to our highest call volumes. It easily allows us to scale quickly when are call volumes go from a hundred calls a day to over 3000. In the rare instance that we do experience an issue customer support is quick to respond and resolve. The only improvements I would really like to see are more customization on the reporting side. There are some statistics that we use in my company that I'm not able to find in the pre-built reports however our account rep is always willing to assist and pull reports for us when needed.
Talkdesk has truly revolutionised the way we manage our calls. Working in venue sales, our phones ring off the hook - and with several team members, this is a great way to tracking, logging, diverting (and the rest). The reporting abilities have also increased our efficiency - as we can track trends & individual performances. Highly recommend! Emma H
Talkdesk’s platform is truly revolutionary. Not only do you have enterprise ACD/IVR capabilities, but dozens of seamless integrated systems right at your fingertips, all without requiring any coding knowledge. The ‘clicks not code’ philosophy with automated task creation makes life simple and streamlines agent processes with ease. If you are looking to take your call center to the next level, look no further than Talkdesk.
Talkdesk is paving the way for the future of the Contact Center. If you are looking to stand up your contact center faster than anyone else with all the bells and whistles than Talkdesk is the way to go. They integrate well with most CRMs if they have an open API, and their APP exchange is a great way to layer on new products to your existing solution without having to go anywhere else. It is very seamless to do, and they offer 30-day trials to all their apps. That way, you can see if you like an app before purchasing. If you want an easy to use solution for your contact center, Talkdesk is your golden ticket.
Great tool, I use it every day for calling. It is extremely important to have a good connection be able to complete the coaching with our clients. Talkdesk enables us to have longer conversations and perform well with each client. It is very easy to use, and it is reliable.
Talkdesk has made my work day a lot easier since my company has started working with them. The feature that you are able to record and play back your calls has come in handy so many times. You are able to set an away message which for me was a very big deal as it gives me time to multitask which everyone always needs!! I love that you can easily check your voicemails as well and check your patient feedback from the call
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.