Great customer service is no longer a differentiator — it’s a must. When every conversation matters, you need technology that keeps up. Talkdesk helps you make sure your customers get quick, personalized service — whenever and wherever they need it. Whether it’s an inbound inquiry, proactive notification, or targeted offer, now you can deeply engage your shoppers. Because happy shoppers means higher sales (and that’s just one reason you’ll want to put us in your shopping cart).
Shoppers interact with your brand on multiple devices and channels. Now you can seamlessly connect with those customers at every step of their journey. With Talkdesk, you get all the channels — voice and digital — in one simple solution.
Whether you’re checking an order status, issuing a return, or identifying your biggest spenders, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, website, sales and service systems for a complete picture of every customer. When you can see the big picture — and all the little details — personalization is no problem.
Contact centers can get costly. But with the right technology, you can scale operations to meet seasonal demand — without compromising customer service. Talkdesk is intuitively designed, so it’s easy to manage agents, routing and queues. And the system incorporates AI at every layer — it does more so you don’t have to.
Customers trust your brand; don’t let them down. With Talkdesk, you can rest easy knowing your customer data is secure and stable. With over 30 compliance certifications and a 100% uptime SLA, we lead the pack when it comes to protecting your contact center.
Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your shoppers are.
Let the bots answer common questions and free up associates for more complex scenarios. Offer 24-7 automated self-service — in your IVR, mobile app and website.
Touch base with the right details at the right time. Automatically send order confirmations, shipping updates, return status, and other customer communications.
Collect data from the shopper experience — such as web or mobile activity, loyalty program or location — to connect customers with the associate best equipped to help.
Proactively provide associates with complete customer context and relevant information, such as inventory or store hours, based on stated shopper needs.
Perform refunds and reorders in connected software, directly in the agent interface — all without ever leaving the Talkdesk platform.
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate shopper needs and keep them coming back.
Use AI to analyze shoppers’ past actions and uncover predictive opportunities for cross-sell, upsell and targeted promotions.
Manage real-time KPIs with custom dashboards and reports. Easily identify areas for improvement to coach associates and impact customer satisfaction.
Compare your contact center performance to peers and get a clear understanding of how your operations stack up and where efficiencies can be made.
Easily integrate across every facet of the retail ecosystem.
Choose from over 50 integrations or build on our platform to tailor-make the perfect contact center solution.
Increase sales efficiency by automating the dialing process to maximize outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Associates can use Talkdesk on their home computer, mobile phone or tablet.
Rely on AI to accurately forecast staffing needs and corresponding schedules — so you can focus on seasonal strategy (not spreadsheets).
With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of company security standards in the industry — and the best people in place to uphold them.
Connect to your customer with crystal-clear conversations, unmatched reliability and personalization that reflects your brand.
Control your cloud deployment. Choose from public, private and hybrid options. Adhering to data sovereignty laws has never been easier.
What matters to you matters to us. That’s why we strive for perfection. When it comes to availability, you have our guarantee with a 100% uptime SLA.
Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email. It provides well developed tools to monitor performance and deep integration across the various apps. The cloud based approach allows colleagues to work remotely and connect across all of our sites easily and has helped during the current COVID-19 pandemic.
Hernan G. Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text. Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes. Definitely a great tool.
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term. You cant beat the ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. This is a great product! - Kenley B.
Talkdesk is very easy to use. It is user friendly and I get to do more QA task because the interface is not complicated. Recordings are clear and all interactions are indeed recorded. I hope all companies use Talkdesk especially those who have QA monitoring in their KPIs.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.