Great customer service is no longer a differentiator — it’s a must. When every conversation matters, you need technology that keeps up. Talkdesk helps you make sure your customers get quick, personalized service — whenever and wherever they need it. Whether it’s an inbound inquiry, proactive notification, or targeted offer, now you can deeply engage your shoppers. Because happy shoppers means higher sales (and that’s just one reason you’ll want to put us in your shopping cart).
Shoppers interact with your brand on multiple devices and channels. Now you can seamlessly connect with those customers at every step of their journey. With Talkdesk, you get all the channels — voice and digital — in one simple solution.
Whether you’re checking an order status, issuing a return, or identifying your biggest spenders, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, website, sales and service systems for a complete picture of every customer. When you can see the big picture — and all the little details — personalization is no problem.
Contact centers can get costly. But with the right technology, you can scale operations to meet seasonal demand — without compromising customer service. Talkdesk is intuitively designed, so it’s easy to manage agents, routing and queues. And the system incorporates AI at every layer — it does more so you don’t have to.
Customers trust your brand; don’t let them down. With Talkdesk, you can rest easy knowing your customer data is secure and stable. With over 30 compliance certifications and a 100% uptime SLA, we lead the pack when it comes to protecting your contact center.
Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your shoppers are.
Let the bots answer common questions and free up associates for more complex scenarios. Offer 24-7 automated self-service — in your IVR, mobile app and website.
Touch base with the right details at the right time. Automatically send order confirmations, shipping updates, return status, and other customer communications.
Collect data from the shopper experience — such as web or mobile activity, loyalty program or location — to connect customers with the associate best equipped to help.
Proactively provide associates with complete customer context and relevant information, such as inventory or store hours, based on stated shopper needs.
Perform refunds and reorders in connected software, directly in the agent interface — all without ever leaving the Talkdesk platform.
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate shopper needs and keep them coming back.
Use AI to analyze shoppers’ past actions and uncover predictive opportunities for cross-sell, upsell and targeted promotions.
Manage real-time KPIs with custom dashboards and reports. Easily identify areas for improvement to coach associates and impact customer satisfaction.
Compare your contact center performance to peers and get a clear understanding of how your operations stack up and where efficiencies can be made.
Easily integrate across every facet of the retail ecosystem.
Choose from over 50 integrations or build on our platform to tailor-make the perfect contact center solution.
Increase sales efficiency by automating the dialing process to maximize outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Associates can use Talkdesk on their home computer, mobile phone or tablet.
Rely on AI to accurately forecast staffing needs and corresponding schedules — so you can focus on seasonal strategy (not spreadsheets).
With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of company security standards in the industry — and the best people in place to uphold them.
Connect to your customer with crystal-clear conversations, unmatched reliability and personalization that reflects your brand.
Control your cloud deployment. Choose from public, private and hybrid options. Adhering to data sovereignty laws has never been easier.
What matters to you matters to us. That’s why we strive for perfection. When it comes to availability, you have our guarantee with a 100% uptime SLA.
Talkdesk makes it easy to operate nationwide from a single office space. Our local store teams are able to focus on the people in front of them and our Guest Experience team is able to deliver incredible service from a remote office. Admin and Reporting functionality is top-notch and the support team is always quick to help when we run into a problem.
Talkdesk has made life so much easier! With our recent integration to salesforce, we can now cut down on the amount of documenting we have to do for each account. After a call is placed or received, you can track everything right there and it writes it back to salesforce. There can be a lag on some calls but the pros outweigh the cons!!
Talkdesk has been a great solution for our technical support division! Previously, we were using RingCentral, which just rang all phones at once. The integration with ZenDesk has been super helpful in regards to automatically creating tickets from calls, creating tickets from voicemails, and providing customer information in the tickets once they were added as contacts. The UI of the Callbar is intuitive and very easy to use as well.
After using Talkdesk for over a year as an employee at G4S; I can honestly say that this is the best app I have used to date. I love the features included; which makes everything much better than the average Joe most call centers use. For some or more examples; the Note feature that's included within Talkdesk is very useful; which you don't need to use Word or the Notepad app in order to reserve space. No more saving docs for everyday use within the call center, and definitely reduces clutter between users in the work area. Another feature that I find useful is the Caller ID feature; which users can update during every call. This is very beneficial to G4S when dealing with multiple clients on a daily bases. Two more features that admire are the transfer and conference call feature; which are easy to use when they work, but there are cons between the two. For the conference feature; you're only allowed up to 3 lines per conference which should have more for corporate office and home use. As for the issue with the transfer feature; the calls can get lost in limbo during a blind or warm transfer; which I feel needs a proper patch. Other than those minor cons; Talkdesk is perfect!
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.