Proactively provide agents with information and shortcuts based on stated customer needs and optimized outcomes.
Systematically recognize and enter all key aspects of an interaction into the conversation notes.
Perform tasks and capture customer information inside any integrated application, without ever leaving Talkdesk.
Monitor and alert agents with suggested corrections if entered information doesn't match the conversation.
Identify interaction warning signs and suggest escalation to protect the customer experience while providing automated escalation summary points.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
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