Agent Assist

AI & KNOWLEDGE

Agent Assist uses AI to empower agents with intelligent guidance, recommending next best actions to quickly resolve complex customer issues

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Make Every Agent Your Best Agent

Deliver magical customer experiences every single time by empowering your agents with a personalized assistant that listens, learns and assists in every single conversation.

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Simplify Agent Effort

Improve CSAT/NPS and reduce agent stress by eliminating search and browsing tasks, and proactively delivering information and next best actions in one simple interface.

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"Agent Assist is a game-changer for achieving our goals of reducing agent and customer effort while driving customer satisfaction."

Dale Sturgill, VP Contact Center Operations, EmployBridge

Reduce manual supervision and assistance

Leverage automated assistance and reduce agent-supervisor ad-hoc interactions, giving supervisors more time to focus on workforce engagement activities.

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Improve agent proficiency & accuracy

Reduce short and long term training efforts through real-time error identification; eliminate busy work with Smart Note technology; improve handle time with in-app automations.

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Talkdesk Agent Assist Features

Next Best Actions & Real-time Shortcuts

Proactively provide agents with information and shortcuts based on stated customer needs and optimized outcomes.

Smart Notes & Automatic Data Entry

Systematically recognize and enter all key aspects of an interaction into the conversation notes.

In-App Automations

Perform tasks and capture customer information inside any integrated application, without ever leaving Talkdesk.

Script Adherence Monitoring

Monitor and alert agents with suggested corrections if entered information doesn't match the conversation.

Escalation Assistance

Identify interaction warning signs and suggest escalation to protect the customer experience while providing automated escalation summary points.

Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 778 reviews on

18 days ago

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K

1 days ago

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva

14 days ago

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta

19 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

21 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

22 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

23 days ago

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

23 days ago

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

24 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

24 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

25 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

25 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

25 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

26 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

27 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

27 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

27 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

27 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

27 days ago

The perfect school

A very easy school to understand I have felt very comfortable and the teachers are for you all year long

Eduardo Gauna

27 days ago

talk desk helped me make calls to help…

talk desk helped me make calls to help pros know about the house call pro app and it changed their lives ..

toonz

Related Resources

WebinarMay 2, 2019

3 Ways to Simplify Your Contact Center in 2019

Watch Webinar

DatasheetMay 13, 2019

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Agent Assist

Make Every Agent Your Best Agent

Simplify Agent Effort

"Agent Assist is a game-changer for achieving our goals of reducing agent and customer effort while driving customer satisfaction."

Reduce manual supervision and assistance

Improve agent proficiency & accuracy

Talkdesk Agent Assist Features

Next Best Actions & Real-time Shortcuts

Smart Notes & Automatic Data Entry

In-App Automations

Script Adherence Monitoring

Escalation Assistance

Hear Why Our Customers Love Talkdesk

Talkdesk has made our jobs easier!

Very good

The connection is very good and I do…

Very easy to use

Talkdesk Efficiency

Great tool!

10 out of 10!

I think that Talkdesk is brilliant!

Talkdesk is perfect for your customer…

Good experience

We love the Salesforce Integration

Great product and easy to use with a…

Talk Desk review

Great product

Great tool

very good product

Talkdesk has great features to manage…

Review Talkdesk

The perfect school

talk desk helped me make calls to help…

Related Resources

3 Ways to Simplify Your Contact Center in 2019

Talkdesk Agent Assist

Contact Center Agent Performance: No Room for Sacrifices

Experience the Cloud Contact Center for Innovative Enterprises