Proactively provide agents with information and shortcuts based on stated customer needs and optimized outcomes.
Systematically recognize and enter all key aspects of an interaction into the conversation notes.
Perform tasks and capture customer information inside any integrated application, without ever leaving Talkdesk.
Monitor and alert agents with suggested corrections if entered information doesn't match the conversation.
Identify interaction warning signs and suggest escalation to protect the customer experience while providing automated escalation summary points.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.