PRODUCTS | AI for On-premises Contact Centers

Unleash AI in your on-premises contact center.

Talkdesk Ascend Connect is a suite of AI-powered CX applications that helps on-premises contact centers fuel expansion, elevate customer experiences, empower agents, and streamline operations.

Ascend Connect Contact Center

Launch your CX to new heights with Talkdesk AI.

Talkdesk Ascend Connect offers a flexible adoption model to help brands take advantage of generative AI without investing in a brand new contact center. Built around Talkdesk Autopilot, Talkdesk Copilot, Talkdesk Interaction Analytics, and Talkdesk AI Trainer, our generative AI suite seamlessly integrates with on-premises contact centers without the need for costly data scientists and prolonged deployments.

Ai Across Customer Journey Session Monitor

Incorporate AI self service across the customer journey.

Talkdesk Autopilot generates highly contextual conversational responses to customer inquiries using generative AI. Don’t just deflect calls with self service, autonomously resolve them at first contact.

Ai That Actually Helps Agents Help Customers Gen Ai Copilot

Empower agents with real-time guidance and next best actions.

Talkdesk Copilot delivers real-time automated assistance, contextual recommendations, and next best actions with generative AI. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency.

Every Interaction Customer Intelligence

Turn every interaction into customer intelligence.

Talkdesk Interaction Analytics reviews customer conversations for topics and sentiment trends without setup. With generative AI, it detects emerging topics, uncovering valuable insights and opportunities—even unexpected ones.

Ai Trainer Trends

Train AI without needing AI training yourself.

Talkdesk AI Trainer empowers business users to train and fine-tune AI models used in contact centers, while providing ultimate control and visibility.

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