CX INNOVATORS AWARDS SUBMISSIONS
Awarding innovation in customer experience, automation, and AI.
Our award-winning alumni.
Recognizing modern customer experience across multiple categories.
The CX Innovators Awards recognize those who are redefining customer experience through AI, automation, connected workflows, and human expertise. These awards celebrate measurable progress, bold leadership, and the teams turning modern customer experience into real business results.
The winners will be announced on October 26.
2026 Categories.
Innovator of the Year.
Celebrating those who have mastered the orchestration of their tools, whether that’s through advanced API integrations or new AI agents.
Rookie of the Year.
Celebrating companies that implemented Talkdesk in the past 12 months with rapid deployment and quick return on investment.
AI Agent of the Year.
Celebrating companies that have built and deployed proprietary AI agents that deliver exceptional, automated customer experiences and measurable business value.
Hybrid Workforce Leader.
Celebrating organizations that excel at managing and coordinating AI and human agents seamlessly, recognizing that the most impactful customer experiences are built on the strength of both working together.
Modernization Maverick.
Celebrating organizations that are embracing change and moving from traditional processes to modern, automated workflows.
AI Visionary.
Celebrating business leaders who enthusiastically embrace AI and emerging technologies to create world-class customer experiences.
Momentum Leader.
Celebrating female business leaders on the cutting edge of CX who empower agents and push the industry towards innovation.
Social Impact.
Celebrating companies making a lasting, positive impact through DEI initiatives, global awareness, or community giving.
