Solutions | HEALTHCARE & LIFE SCIENCES
Healthcare call center solutions for a better patient and member experience.
Deliver a personalized, synchronized, and radically convenient patient journey across voice and digital channels.
Turn your healthcare contact center into a patient-focused strategic resource.
Talkdesk Healthcare Experience Cloud™ helps healthcare organizations improve business and clinical outcomes by synchronizing the patient journey across any channel—web, email, SMS, mobile app, virtual agent, or live agent—resulting in more efficient communication and better patient experience.
Reimagine the patient experience.
Patients expect more: 96% of patients surveyed report that poor customer service is their #1 complaint and 51% of healthcare consumers cited convenience as the most important factor informing their healthcare decision-making.
With Talkdesk, healthcare providers can improve customer satisfaction and deliver more convenience.
Personalize provider interactions.
In the era of personalized medicine, patients expect better outcomes and improved access to care.
Talkdesk brings actionable insights into live and automated touchpoints, helping personalize interactions between healthcare providers, patients, and caregivers to ensure a better experience.