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Talkdesk enables healthcare organizations to improve business and clinical outcomes, by synchronizing the patient journey across any communication channel – web, email, SMS, mobile app, virtual agent or live agent – resulting in happy and easy experiences.
Simplify your COVID-19 vaccine administration and communication processes. With Talkdesk, providers and pharmacies can simplify and accelerate patient access to the vaccine with better customer service and a seamless experience. Get access at no cost for 6 months and go live in as little as 24 hours.
Patients expect more: 96% of patients surveyed report that poor customer service is their #1 complaint and 51% of healthcare consumers cited convenience as the most important factor informing their healthcare decision-making. With Talkdesk, healthcare providers can improve customer satisfaction and deliver more convenience.
Payers seek to empower members with quality choices, lower costs and convenience, while improving health outcomes, improving profitability, reducing churn and enhancing customer satisfaction. Talkdesk is your primary engagement point for building trusted relationships.
In the era of personalized medicine, patients and key stakeholders expect better outcomes and improved access to care. Talkdesk helps you personalize engagement with healthcare providers (HCPs), patients and caregivers to ensure a better experience:
Security, privacy and regulatory compliance are essential in healthcare. Talkdesk applies the most rigorous safeguards to ensure safety and is also the only contact center solution provider to offer a 100% uptime SLA. With Talkdesk CX Cloud™ powering your contact center, you’ll have:
With over 30 compliance certifications, including HIPAA, PCI and GDPR, Talkdesk has a top-tier security posture — and a dedicated team to uphold it.
Scale across geographical and organization boundaries. Agents and clinicians can take calls anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Unify the data in your CRM, EHR, billing and claims systems in a single view. Talkdesk integrates with ease to connect the patient experience and provide complete visibility.
When you’re on call, so are we. When it comes to availability, you have our guarantee with a 100% uptime SLA. That’s just how we operate.
Store your data, your way. Choose from public, private and hybrid cloud options that put you in control.
Collect data from the patient journey — such as member ID, web or mobile activity, or location — to connect consumers with the specialist best equipped to help.
Deliver the right message through the right channel. Communicate using email, interactive voice recording, live call, SMS and messaging apps to maximize reach.
Schedule appointments, check prescriptions or estimate costs, directly in the agent interface — all without ever leaving the Talkdesk platform.
Capture every call and protect every patient. Customize storage and retention preferences to secure data and meet compliance needs.
Capture sentiment and satisfaction scores. Use emotion and feedback insights to improve agent empathy and patient retention.
Automatically send health tips, appointment reminders and preadmission forms to keep patients informed and engaged.
Quickly conduct post-admission follow-ups or survey calls to ensure future patient satisfaction.
Proactively provide agents with relevant information, such as hospital locations or benefits coverage, based on stated patient needs and optimized outcome.
Create custom reports and dashboards. AI-powered insights surface trends and help supervisors identify and act on coaching opportunities.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.