With the growing number of health and insurance options available, patient and member experience is more important than ever. Healthcare companies must empower consumers with digital resources, help them navigate a complex system, and provide easy access to customer service and care — all while complying with strict regulations. Talkdesk specializes in innovative contact center solutions that help you improve quality of delivery and access to care while staying secure. (It’s just what the doctor ordered.)
Patients expect ease, convenience and security. Whether voice or digital, Talkdesk’s secure communications make timely, patient-centered care a reality.
Everyone’s journey to better health is different. Personalize that journey with therapy management or support services, specific to each patient’s condition and circumstances. Use context to improve healthcare engagement and patient outcomes.
Nothing is more personal than someone’s health. We take their privacy as seriously as you do. That’s why we maintain a comprehensive set of company security standards and a regulatory-secure platform.
Deliver the right message through the right channel. Communicate using email, interactive voice recording, live call, SMS and messaging apps to maximize reach.
Scale across geographical and organization boundaries. Agents and clinicians can take calls anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Collect data from the patient journey — such as member ID, web or mobile activity, or location — to connect consumers with the specialist best equipped to help.
Schedule appointments, check prescriptions or estimate costs, directly in the agent interface — all without ever leaving the Talkdesk platform.
Capture every call and protect every patient. Customize storage and retention preferences to secure data and meet compliance needs.
Unify the data in your CRM, EHR, billing and claims systems in a single view. Talkdesk integrates with ease to connect the patient experience and provide complete visibility.
Capture sentiment and satisfaction scores. Use emotion and feedback insights to improve agent empathy and patient retention.
Automatically send health tips, appointment reminders and preadmission forms to keep patients informed and engaged.
Quickly conduct post-admission follow-ups or survey calls to ensure future patient satisfaction.
With over 30 compliance certifications, including HIPAA, PCI and GDPR, Talkdesk has a top-tier security posture — and a dedicated team to uphold it.
Proactively provide agents with relevant information, such as hospital locations or benefits coverage, based on stated patient needs and optimized outcome.
Create custom reports and dashboards. AI-powered insights surface trends and help supervisors identify and act on coaching opportunities.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
Store your data, your way. Choose from public, private and hybrid cloud options that put you in control.
When you’re on call, so are we. When it comes to availability, you have our guarantee with a 100% uptime SLA. That’s just how we operate.
Hernan G. Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text. Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes. Definitely a great tool.
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term. You cant beat the ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. This is a great product! - Kenley B.
Talkdesk is very easy to use. It is user friendly and I get to do more QA task because the interface is not complicated. Recordings are clear and all interactions are indeed recorded. I hope all companies use Talkdesk especially those who have QA monitoring in their KPIs.
Talkdesk is a really intuitive system, it's simple to configure and offers a seamless experience for office-based and home-working Agents. It shows all the key metrics you need on Agent/Team/Operational performance and has a strong blend of real-time and historic reports. I'd confidently recommend Talkdesk to any customer-facing operation.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.