With the growing number of health and insurance options available, patient and member experience is more important than ever. Healthcare companies must empower consumers with digital resources, help them navigate a complex system, and provide easy access to customer service and care — all while complying with strict regulations. Talkdesk specializes in innovative contact center solutions that help you improve quality of delivery and access to care while staying secure. (It’s just what the doctor ordered.)
Patients expect ease, convenience and security. Whether voice or digital, Talkdesk’s secure communications make timely, patient-centered care a reality.
Everyone’s journey to better health is different. Personalize that journey with therapy management or support services, specific to each patient’s condition and circumstances. Use context to improve healthcare engagement and patient outcomes.
Nothing is more personal than someone’s health. We take their privacy as seriously as you do. That’s why we maintain a comprehensive set of company security standards and a regulatory-secure platform.
Deliver the right message through the right channel. Communicate using email, interactive voice recording, live call, SMS and messaging apps to maximize reach.
Scale across geographical and organization boundaries. Agents and clinicians can take calls anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Collect data from the patient journey — such as member ID, web or mobile activity, or location — to connect consumers with the specialist best equipped to help.
Schedule appointments, check prescriptions or estimate costs, directly in the agent interface — all without ever leaving the Talkdesk platform.
Capture every call and protect every patient. Customize storage and retention preferences to secure data and meet compliance needs.
Unify the data in your CRM, EHR, billing and claims systems in a single view. Talkdesk integrates with ease to connect the patient experience and provide complete visibility.
Capture sentiment and satisfaction scores. Use emotion and feedback insights to improve agent empathy and patient retention.
Automatically send health tips, appointment reminders and preadmission forms to keep patients informed and engaged.
Quickly conduct post-admission follow-ups or survey calls to ensure future patient satisfaction.
With over 30 compliance certifications, including HIPAA, PCI and GDPR, Talkdesk has a top-tier security posture — and a dedicated team to uphold it.
Proactively provide agents with relevant information, such as hospital locations or benefits coverage, based on stated patient needs and optimized outcome.
Create custom reports and dashboards. AI-powered insights surface trends and help supervisors identify and act on coaching opportunities.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
Store your data, your way. Choose from public, private and hybrid cloud options that put you in control.
When you’re on call, so are we. When it comes to availability, you have our guarantee with a 100% uptime SLA. That’s just how we operate.
Talkdesk is a really intuitive system, it's simple to configure and offers a seamless experience for office-based and home-working Agents. It shows all the key metrics you need on Agent/Team/Operational performance and has a strong blend of real-time and historic reports. I'd confidently recommend Talkdesk to any customer-facing operation.
Talkdesk is an amazing software, that I love working with! It is great for our agents, and the support is always wonderful anytime we have issues. We use Talkdesk along with Salesforce to service multiple clients and teams, and it a software we can't live without!
I’ve used TalkDesk for almost a year now, and I’ve found it to be incredibly reliable. TalkDesk offers myself and my team the ability to communicate with our guests quickly and effectively during urgent, time-sensitive situations. We care able to track performance, including how much time agents are spending resolving issues which has been useful when creating a staffing structure and training. The recoded calls help us provide ongoing feedback to our agents we learn develop as a team. My one note of feedback would be that we are not able to make outgoing calls if there is an incoming call, which can sometimes be challenging to work around if we are trying to reconnect with someone urgently. Other than that, I am a big fan of TalkDesk and would highly recommend!!
I've converted to Talkdesk after years of utilizing another telephony system. Talkdesk by far has been an amazing and refreshing change of pace for our team. Everyone enjoys the seamless user interface and amount of Data available through Talkdesk. I also love that the option of syncing Talkdesk with other applications we may potentially use in the future is there.
Talkdesk makes it easy to operate nationwide from a single office space. Our local store teams are able to focus on the people in front of them and our Guest Experience team is able to deliver incredible service from a remote office. Admin and Reporting functionality is top-notch and the support team is always quick to help when we run into a problem.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.