With the growing number of health and insurance options available, patient and member experience is more important than ever. Healthcare companies must empower consumers with digital resources, help them navigate a complex system, and provide easy access to customer service and care — all while complying with strict regulations. Talkdesk specializes in innovative contact center solutions that help you improve quality of delivery and access to care while staying secure. (It’s just what the doctor ordered.)
Patients expect ease, convenience and security. Whether voice or digital, Talkdesk’s secure communications make timely, patient-centered care a reality.
Everyone’s journey to better health is different. Personalize that journey with therapy management or support services, specific to each patient’s condition and circumstances. Use context to improve healthcare engagement and patient outcomes.
Nothing is more personal than someone’s health. We take their privacy as seriously as you do. That’s why we maintain a comprehensive set of company security standards and a regulatory-secure platform.
Deliver the right message through the right channel. Communicate using email, interactive voice recording, live call, SMS and messaging apps to maximize reach.
Scale across geographical and organization boundaries. Agents and clinicians can take calls anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Collect data from the patient journey — such as member ID, web or mobile activity, or location — to connect consumers with the specialist best equipped to help.
Schedule appointments, check prescriptions or estimate costs, directly in the agent interface — all without ever leaving the Talkdesk platform.
Capture every call and protect every patient. Customize storage and retention preferences to secure data and meet compliance needs.
Unify the data in your CRM, EHR, billing and claims systems in a single view. Talkdesk integrates with ease to connect the patient experience and provide complete visibility.
Capture sentiment and satisfaction scores. Use emotion and feedback insights to improve agent empathy and patient retention.
Automatically send health tips, appointment reminders and preadmission forms to keep patients informed and engaged.
Quickly conduct post-admission follow-ups or survey calls to ensure future patient satisfaction.
With over 30 compliance certifications, including HIPAA, PCI and GDPR, Talkdesk has a top-tier security posture — and a dedicated team to uphold it.
Proactively provide agents with relevant information, such as hospital locations or benefits coverage, based on stated patient needs and optimized outcome.
Create custom reports and dashboards. AI-powered insights surface trends and help supervisors identify and act on coaching opportunities.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
Store your data, your way. Choose from public, private and hybrid cloud options that put you in control.
When you’re on call, so are we. When it comes to availability, you have our guarantee with a 100% uptime SLA. That’s just how we operate.
I really enjoy how easily this app keeps track and control of the calls that the company receives. A big responsibility of mine within the company that I work for (Spothero) Is to do stats of the agents to track statuses and how we're doing so that we're making sure to be on track for our goals within our company. It's an extremely easy and manageable system for call centers.
Talkdesk is great! it is ver simple and easy to use. It is great for managing call flow and helps us to better server customers in our support department. I have been using talkdesk for about six months and so far I do not have any complaints. I would recommend talkdesk to anyone looking into it. It has been great.
Talkdesk has proven to be very reliable and resilient. We experienced very little down time and it is able to hold up to our highest call volumes. It easily allows us to scale quickly when are call volumes go from a hundred calls a day to over 3000. In the rare instance that we do experience an issue customer support is quick to respond and resolve. The only improvements I would really like to see are more customization on the reporting side. There are some statistics that we use in my company that I'm not able to find in the pre-built reports however our account rep is always willing to assist and pull reports for us when needed.
Talkdesk has truly revolutionised the way we manage our calls. Working in venue sales, our phones ring off the hook - and with several team members, this is a great way to tracking, logging, diverting (and the rest). The reporting abilities have also increased our efficiency - as we can track trends & individual performances. Highly recommend! Emma H
Talkdesk’s platform is truly revolutionary. Not only do you have enterprise ACD/IVR capabilities, but dozens of seamless integrated systems right at your fingertips, all without requiring any coding knowledge. The ‘clicks not code’ philosophy with automated task creation makes life simple and streamlines agent processes with ease. If you are looking to take your call center to the next level, look no further than Talkdesk.
Talkdesk is paving the way for the future of the Contact Center. If you are looking to stand up your contact center faster than anyone else with all the bells and whistles than Talkdesk is the way to go. They integrate well with most CRMs if they have an open API, and their APP exchange is a great way to layer on new products to your existing solution without having to go anywhere else. It is very seamless to do, and they offer 30-day trials to all their apps. That way, you can see if you like an app before purchasing. If you want an easy to use solution for your contact center, Talkdesk is your golden ticket.
Great tool, I use it every day for calling. It is extremely important to have a good connection be able to complete the coaching with our clients. Talkdesk enables us to have longer conversations and perform well with each client. It is very easy to use, and it is reliable.
Talkdesk has made my work day a lot easier since my company has started working with them. The feature that you are able to record and play back your calls has come in handy so many times. You are able to set an away message which for me was a very big deal as it gives me time to multitask which everyone always needs!! I love that you can easily check your voicemails as well and check your patient feedback from the call
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.