With the growing number of health and insurance options available, patient and member experience is more important than ever. Healthcare companies must empower consumers with digital resources, help them navigate a complex system, and provide easy access to customer service and care — all while complying with strict regulations. Talkdesk specializes in innovative contact center solutions that help you improve quality of delivery and access to care while staying secure. (It’s just what the doctor ordered.)
Patients expect ease, convenience and security. Whether voice or digital, Talkdesk’s secure communications make timely, patient-centered care a reality.
Everyone’s journey to better health is different. Personalize that journey with therapy management or support services, specific to each patient’s condition and circumstances. Use context to improve healthcare engagement and patient outcomes.
Nothing is more personal than someone’s health. We take their privacy as seriously as you do. That’s why we maintain a comprehensive set of company security standards and a regulatory-secure platform.
Deliver the right message through the right channel. Communicate using email, interactive voice recording, live call, SMS and messaging apps to maximize reach.
Scale across geographical and organization boundaries. Agents and clinicians can take calls anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Collect data from the patient journey — such as member ID, web or mobile activity, or location — to connect consumers with the specialist best equipped to help.
Schedule appointments, check prescriptions or estimate costs, directly in the agent interface — all without ever leaving the Talkdesk platform.
Capture every call and protect every patient. Customize storage and retention preferences to secure data and meet compliance needs.
Unify the data in your CRM, EHR, billing and claims systems in a single view. Talkdesk integrates with ease to connect the patient experience and provide complete visibility.
Capture sentiment and satisfaction scores. Use emotion and feedback insights to improve agent empathy and patient retention.
Automatically send health tips, appointment reminders and preadmission forms to keep patients informed and engaged.
Quickly conduct post-admission follow-ups or survey calls to ensure future patient satisfaction.
With over 30 compliance certifications, including HIPAA, PCI and GDPR, Talkdesk has a top-tier security posture — and a dedicated team to uphold it.
Proactively provide agents with relevant information, such as hospital locations or benefits coverage, based on stated patient needs and optimized outcome.
Create custom reports and dashboards. AI-powered insights surface trends and help supervisors identify and act on coaching opportunities.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
Store your data, your way. Choose from public, private and hybrid cloud options that put you in control.
When you’re on call, so are we. When it comes to availability, you have our guarantee with a 100% uptime SLA. That’s just how we operate.
Talkdesk has made life so much easier! With our recent integration to salesforce, we can now cut down on the amount of documenting we have to do for each account. After a call is placed or received, you can track everything right there and it writes it back to salesforce. There can be a lag on some calls but the pros outweigh the cons!!
Talkdesk has been a great solution for our technical support division! Previously, we were using RingCentral, which just rang all phones at once. The integration with ZenDesk has been super helpful in regards to automatically creating tickets from calls, creating tickets from voicemails, and providing customer information in the tickets once they were added as contacts. The UI of the Callbar is intuitive and very easy to use as well.
After using Talkdesk for over a year as an employee at G4S; I can honestly say that this is the best app I have used to date. I love the features included; which makes everything much better than the average Joe most call centers use. For some or more examples; the Note feature that's included within Talkdesk is very useful; which you don't need to use Word or the Notepad app in order to reserve space. No more saving docs for everyday use within the call center, and definitely reduces clutter between users in the work area. Another feature that I find useful is the Caller ID feature; which users can update during every call. This is very beneficial to G4S when dealing with multiple clients on a daily bases. Two more features that admire are the transfer and conference call feature; which are easy to use when they work, but there are cons between the two. For the conference feature; you're only allowed up to 3 lines per conference which should have more for corporate office and home use. As for the issue with the transfer feature; the calls can get lost in limbo during a blind or warm transfer; which I feel needs a proper patch. Other than those minor cons; Talkdesk is perfect!
I work in Customer Service, where I receive inbound and make outbound phone calls. Before TalkDesk, we were using another calling system that made everything extremely difficult.There were several times where calls were dropped, the sound quality was awful, or the platform did not work! We then switched to TalkDesk, the transition was so smooth and the platform was perfect! When you use TalkDesk, the sound quality is amazing, calls are almost never dropped, and it makes our job 1 million times easier. When using TalkDesk, I highly recommend using the TalkDesk Callbar, a desktop extension that is an amazing tool with TalkDesk. The TalkDesk callbar is highly optimized to make the call every call, so simple and quick. The callbar makes transferring calls, placing customers on hold, and documenting calls so easy! The TalkDesk platform is so simple and easy to use. The setup process everyday for TalkDesk at most will take 30 seconds. All you do is plug in your headset, log in and begin making/taking phone calls. With the TalkDesk platform being so simple, easy to use, and inexpensive, I recommend for any business to use TalkDesk to make all of your calls really efficient and to have to ultimate customer service experience! -Jeffrey K
Talkdesk has provided us a great level support when it comes to migration + setup from our previous vendor. Overall the level of customization + clean UI is the best I've seen. Not to mention they have Talkdesk academy which also helps you learn the platform before switching over
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.