In the era of personalized care, Talkdesk enables better experiences while also improving health and business outcomes. From greater productivity to increased satisfaction, Talkdesk delivers the modern, secure and HIPAA-compliant contact center to help you reimagine the healthcare experience for real people.
Payers look to deliver quality choices and lower costs while driving health outcomes. Whether handling prior authorizations, answering billing and claims questions, or guiding consumers through their health coverage, the contact center is your primary engagement point:
Patients and their caregivers expect immediate access, greater choices and personalized care. Healthcare providers and organizations are looking to lower costs while improving health outcomes. Talkdesk can help you progress towards both goals:
In the era of personalized medicine, patients and key stakeholders expect better outcomes and improved access to care. Talkdesk helps you personalize engagement with healthcare providers (HCPs), patients and caregivers to ensure a better experience:
Security, privacy and regulatory compliance matter. Talkdesk has among the most stringent safeguards and is also the only contact center provider to offer 100% uptime SLAs. Talkdesk CX Cloud offers:
With over 30 compliance certifications, including HIPAA, PCI and GDPR, Talkdesk has a top-tier security posture — and a dedicated team to uphold it.
Scale across geographical and organization boundaries. Agents and clinicians can take calls anywhere, using Talkdesk on their home computer, mobile phone or tablet.
Unify the data in your CRM, EHR, billing and claims systems in a single view. Talkdesk integrates with ease to connect the patient experience and provide complete visibility.
When you’re on call, so are we. When it comes to availability, you have our guarantee with a 100% uptime SLA. That’s just how we operate.
Store your data, your way. Choose from public, private and hybrid cloud options that put you in control.
Collect data from the patient journey — such as member ID, web or mobile activity, or location — to connect consumers with the specialist best equipped to help.
Deliver the right message through the right channel. Communicate using email, interactive voice recording, live call, SMS and messaging apps to maximize reach.
Schedule appointments, check prescriptions or estimate costs, directly in the agent interface — all without ever leaving the Talkdesk platform.
Capture every call and protect every patient. Customize storage and retention preferences to secure data and meet compliance needs.
Capture sentiment and satisfaction scores. Use emotion and feedback insights to improve agent empathy and patient retention.
Automatically send health tips, appointment reminders and preadmission forms to keep patients informed and engaged.
Quickly conduct post-admission follow-ups or survey calls to ensure future patient satisfaction.
Proactively provide agents with relevant information, such as hospital locations or benefits coverage, based on stated patient needs and optimized outcome.
Create custom reports and dashboards. AI-powered insights surface trends and help supervisors identify and act on coaching opportunities.
Modernize workforce management with AI-driven forecasts that accurately anticipate staffing needs and generate corresponding schedules.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.