Reach out to your customers with Proactive Outbound Engagement.

Dialing tools like the Talkdesk Preview Dialer can increase the number of outbound calls by 200-300% and drive revenue by bumping connect rates from 5 to 15 or more per hour.

Intelligently pace outbound call volume and filter out unproductive calls, such as voicemail, busy signals, and no answers for maximum productivity.

Leverage highly configurable dialing strategic and advanced campaign management, targeting, and segmentation to maximize contact rates. Campaign and dialing configurations in the Advanced Dialer can support virtually any outreach and retry strategy.

Empower agents with predictive, power, progressive, preview, and agentless dialing modes, plus a patented AI-driven answering machine detection algorithm.

Set up your calling list in a snap. You can upload a CSV file or push records from Salesforce, other CRM, or business systems via an API. A lack of integration can destroy an otherwise amazing resource, but that’s never an issue with Talkdesk predictive dialer software.

Even web leads can be inserted into a running campaign and dialed immediately. Everything about our list management is set up so that you can win the race on every hot lead.

Talkdesk Dialer—fully embedded within the Salesforce UI—provides power and preview dialing balancing productivity with call quality and a personalized customer experience. Perfect for high value contacts and regulated markets.

Dial down a list with power and preview dialing options to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual click-to-calling.

Proactive outbound engagement goes beyond voice calls. With Talkdesk Automated Notifications you can anticipate customer needs and engage proactively with automated event-triggered SMS notifications. Configure rules associated with each notification as well as its content to deliver highly personalized messages that improve efficiency and customer satisfaction.