OMNICHANNEL ENGAGEMENT | OUTBOUND DIALING

Reach out to your customers with Proactive Outbound Engagement.

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Auto dialers made significant improvements to call centers around the globe. Every technology eventually becomes dated; however, something better invariably comes along. That&#8217;s exactly what&#8217;s happened with predictive dialer software. You can now anticipate your customers’ needs and reach out proactively for personalized engagement that drives loyalty and business growth.

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It&#8217;s important to understand that a predictive dialer is not the same as any auto dialers you&#8217;ve used. While it is an automatic dialing technology, it offers far more productivity than its predecessors. It still calls from a list of numbers, but the dialing rate automatically adjusts based on agent availability.
Predictive dialers increase  agent performance by removing the need for manual dialing and ensuring they only get live calls. Predictive algorithms predict how long representatives will need before answering a new call. This is an ongoing process with any predictive dialer software, but with Talkdesk Dialer, you get so much more.

Predictive dialing can increase the number of outbound calls by 200-300% and drive revenue by bumping connect rates from 5 to 15 or more per hour.
Intelligently pace outbound call volume and filter out unproductive calls, such as voicemail, busy signals, and no answers for maximum productivity. Customer service  and sales teams will become more efficient with this technology.

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Maximize productivity with predictive dialing.

Deploy campaigns in minutes and manage them with familiar Talkdesk usability—no special skills needed. A standalone predictive dialer can do a lot for your organization, but additional features offered by Talkdesk Dialer can take your business to the next level. Click below to request a demo and see just how valuable this technology can be.

Set up your calling list in a snap. You can upload a CSV file or push records from Salesforce, other CRM, or business systems via an API. A lack of integration can destroy an otherwise amazing resource, but that&#8217;s never an issue with Talkdesk predictive dialer software.
Even web leads can be inserted into a running campaign and dialed immediately. Everything about our list management is set up so that you can win the race on every hot lead.

Talkdesk Dialer—fully embedded within the Salesforce UI—provides power and preview dialing balancing productivity with call quality and a personalized customer experience. Perfect for high value contacts and regulated markets.
Dial down a list with power and preview dialing options to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual click-to-calling.

Make quality connections with Talkdesk Dialer for Salesforce™.

Proactive outbound engagement goes beyond voice calls. With Talkdesk Proactive Notifications you can anticipate customer needs and engage proactively with automated event-triggered SMS notifications. Configure rules associated with each notification as well as its content to deliver highly personalized messages that improve efficiency and customer satisfaction. Common use cases include appointment reminders, order confirmations, shipping status, and bill pay.

Deliver automated, proactive notifications.

Boost your outbound campaigns with Workspace integration, advanced call monitoring, CRM integration, unified reporting, and more.

Fully integrated with Talkdesk capabilities.

Connect with the right prospects at the right time. Upload CSV files or push records from your CRM via an API.

List management

Run multiple campaigns at once, each with its own strategy and settings.

Campaign management

Define the best time to reach out to your audience, across multiple time zones. Stay compliant and productive.

Dialing management

All attempts, record, and campaign reporting are available via Talkdesk Explore™.

Advanced reporting

STIR/SHAKEN is a suite of protocols and procedures intended to combat spoofed Robocalls by using authenticated caller ID. Talkdesk has been working closely with its provider partners to implement STIR/SHAKEN and ensure compliance with the FCC and CRTC mandates.

STIR/SHAKEN compliance

Minimize spoofing by displaying your registered number to the customer along with your company’s name, logo, verified call badge, and reason for call, improving call answer rates.

Branded & verified calling

Dial down a list to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual dialing.

Seamless Salesforce dialer integration

Engage customers proactively with event-triggered SMS notifications.

Automated notifications

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Predictive dialer software has already proven itself superior many times over. It&#8217;s simply not enough to have a system that places outbound calls for you. You need a tool that can increase agent productivity, improve customer satisfaction, and take call center performance to new heights.
That&#8217;s what we offer at Talkdesk. Our predictive dialer software is more than just a way to get higher sales numbers—it&#8217;s a way to improve the way your business operates. <a href="https://www.talkdesk.com/request-demo/" target="_blank" rel="noopener">Schedule a demo</a> today to learn how the Talkdesk cloud-based predictive dialer can help your call center excel.

Start benefiting from predictive dialing software today!

The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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Talkdesk Proactive Outbound Engagement

Talkdesk for Sales Powers Inside Sales Teams

Benchmarking: Identifying the Right Metrics and KPIs

2021 Talkdesk global contact center KPI benchmarking report

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Proactive Outbound Engagement software is a key component for outbound call centers that are looking to connect with more customers, faster.