Get answers, not articles with Talkdesk Knowledge Management.
Help your customer support team provide faster, more accurate responses and boost your customer satisfaction.
A knowledge base management system made for easy searching.
Talkdesk Knowledge Management™ helps agents find answers to customers’ questions quickly and easily. Agents no longer have to weed through lengthy knowledge base articles and instead get easy-to-consume answers to customer issues.
Give busy agents a faster way to find answers.
Get complete answers to customer queries with a single search query. Talkdesk Knowledge Management uses AI-powered semantic search techniques to deliver results with greater precision and speed.
Create a unified knowledge environment.
Efficiently manage information scattered across different locations by connecting multiple third-party platforms to Talkdesk Knowledge Management. You can conveniently connect applications like Salesforce, Confluence, Zendesk, and others.
Get insights on your knowledge base performance.
Simplify how knowledge curators and authors discover and eliminate knowledge gaps. The Talkdesk Knowledge Management dashboard monitors the ratings and engagement of articles and Answer cards to help authors understand how they can improve the knowledge base.