WORKFORCE ENGAGEMENT MANAGEMENT | KNOWLEDGE MANAGEMENT

Get answers, not articles with Talkdesk Knowledge Management.

Get answers, not articles with Talkdesk Knowledge Management.

A knowledge base management system made for easy searching.

Enable contact center staff to author answers for customer queries.

Enable contact center staff to author answers for customer queries.

Give busy agents a faster way to find answers.

Give busy agents a faster way to find answers.

Create a unified knowledge environment.

Create a unified knowledge environment.

Get insights on your knowledge base performance.

Get insights on your knowledge base performance.

Talkdesk Knowledge Management features.

Answer cards
Cards shortcuts
Knowledge base connectors
Upload FAQs
Talkdesk product integration
Dashboards
Access levels & permissions

Knowledge management FAQs.

What is knowledge management?
Why is knowledge management important?
What is the difference between internal knowledge management software and externally based software? 

Customers love Talkdesk.

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