With Talkdesk AI Trainer™ non-technical customer service staff can easily apply their practical expertise to continuously improve AI models that are powering automation in the contact center.
You can successfully resolve more cases through automation and improve accuracy, increasing customer satisfaction and decreasing cost per case.
Talkdesk AI Trainer is the first human-in-the-loop tool to be included in the operational flow of contact centers.
Enterprises can reduce their dependency on highly specialized data scientists to program their machine learning models. An easy-to-use interface allows non-technical staff with domain or business expertise to improve automation performance.
With a simple, no-code interface, contact centers can leverage in-house customer service experts, such as agents and supervisors, to embed their knowledge to improve AI models.
Within Talkdesk AI Trainer, dashboards display the performance of each AI model and recommend additional training.
Talkdesk AI Trainer is a bold move into the future of work, where agents are empowered to join the era of AI.
Zeus Kerravala, principal analyst at ZK Research
Dashboards show the performance of each AI model and showcase additional training needs.
Improve automation performance by leveraging non-technical staff to suggest intent training and supervisors to create and manage intent lists.
Allow supervisors to evaluate, approve, and schedule to deploy corrections to AI models.
Train AI models to understand how customers can ask the same question in different ways and accurately predict intent.
Quickly add, correct and manage the model’s vocabulary to avoid frustrating customers with misunderstood or inaccurately transcribed words and phrases.
Make sentiment a powerful CX tool and actively fine-tune models to better understand how customers feel. Personalize and automate next best actions accurately.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.