Workforce Engagement Management

Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite.

Empowering Agents to Deliver an Exceptional CX

Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. 

A Seamlessly Integrated WEM Experience

Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. 

Leverage the Power of Artificial Intelligence

From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions.

The Impact of Employee Engagement

19%

Increase in productivity

25%

Decrease in attrition

11%

Increase in customer satisfaction

Source: Gartner

 

Intuitive Solutions for Better Results

WEM solutions don’t need to be difficult to implement and use. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most.

Provide a Better Experience for Your Agents

Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent.

Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 778 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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