Workforce Engagement Management

Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite.

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Empowering Agents to Deliver an Exceptional CX

Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle.

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A Seamlessly Integrated WEM Experience

Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners.

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Explore the Next Generation of WEM Solutions

Workforce Management

Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency.

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Quality Management

Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience.

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Agent Assist

Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent.

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Speech Analytics

Leverage AI and machine learning to extract actionable insights from every customer interaction, so you never miss an opportunity to improve the customer experience.

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Mobile Agent

Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario.

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Call Recording

Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations.

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Leverage the Power of Artificial Intelligence

From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions.

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The Impact of Employee Engagement

19%

Increase in productivity

25%

Decrease in attrition

11%

Increase in customer satisfaction

Source: Gartner

Intuitive Solutions for Better Results

WEM solutions don’t need to be difficult to implement and use. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most.

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Provide a Better Experience for Your Agents

Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent.

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Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 773 reviews on

3 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

4 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

6 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

7 days ago

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

7 days ago

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

8 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

8 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

9 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

9 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

9 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

10 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

11 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

11 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

11 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

11 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

11 days ago

The perfect school

A very easy school to understand I have felt very comfortable and the teachers are for you all year long

Eduardo Gauna

11 days ago

talk desk helped me make calls to help…

talk desk helped me make calls to help pros know about the house call pro app and it changed their lives ..

toonz

11 days ago

Efficient, Effective, and Easy

First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.

Brian T.

11 days ago

Awesome Peoduct

It has been an impressive product has helped me a lot day by day, trying some different ones has been the most efficient

Customer

11 days ago

Excellent product, easy to configure

I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.

Scott B

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Workforce Engagement Management

Empowering Agents to Deliver an Exceptional CX

A Seamlessly Integrated WEM Experience

Explore the Next Generation of WEM Solutions

Workforce Management

Quality Management

Agent Assist

Speech Analytics

Mobile Agent

Call Recording

Leverage the Power of Artificial Intelligence

The Impact of Employee Engagement

Intuitive Solutions for Better Results

Provide a Better Experience for Your Agents

Hear Why Our Customers Love Talkdesk

Very easy to use

Talkdesk Efficiency

Great tool!

10 out of 10!

I think that Talkdesk is brilliant!

Talkdesk is perfect for your customer…

Good experience

We love the Salesforce Integration

Great product and easy to use with a…

Talk Desk review

Great product

Great tool

very good product

Talkdesk has great features to manage…

Review Talkdesk

The perfect school

talk desk helped me make calls to help…

Efficient, Effective, and Easy

Awesome Peoduct

Excellent product, easy to configure

Related Resources

Build a better employee experience with Talkdesk Workforce Engagement Management

Maximize Your Contact Center Performance With Employee Engagement

Employee Engagement

Experience the Cloud Contact Center for Innovative Enterprises