EBOOK

Talkdesk for Sales Powers Inside Sales Teams

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News

A Word From Our CEO: Series C Funding

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Workforce Engagement Management

Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite.

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Empowering Agents to Deliver an Exceptional CX

Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. 

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A Seamlessly Integrated WEM Experience

Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. 

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Explore the Next Generation of WEM Solutions

Workforce Management

Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency.

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Quality Management

Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience.

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Agent Assist

Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent.

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Speech Analytics

Leverage AI and machine learning to extract actionable insights from every customer interaction, so you never miss an opportunity to improve the customer experience.

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Mobile Agent

Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario.

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Call Recording

Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations.

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Leverage the Power of Artificial Intelligence

From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions.

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The Impact of Employee Engagement

19%

Increase in productivity

25%

Decrease in attrition

11%

Increase in customer satisfaction

Source: Gartner

 

Intuitive Solutions for Better Results

WEM solutions don’t need to be difficult to implement and use. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most.

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Provide a Better Experience for Your Agents

Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent.

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Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 784 reviews on

1 star 2 star 3 star 4 star 5 star

Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

Danny Velasquez
1 star 2 star 3 star 4 star 5 star

Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

Diana
1 star 2 star 3 star 4 star 5 star

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K
1 star 2 star 3 star 4 star 5 star

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva
1 star 2 star 3 star 4 star 5 star

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta
1 star 2 star 3 star 4 star 5 star

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte
1 star 2 star 3 star 4 star 5 star

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark
1 star 2 star 3 star 4 star 5 star

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D
1 star 2 star 3 star 4 star 5 star

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS
1 star 2 star 3 star 4 star 5 star

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval
1 star 2 star 3 star 4 star 5 star

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer
1 star 2 star 3 star 4 star 5 star

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U
1 star 2 star 3 star 4 star 5 star

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G
1 star 2 star 3 star 4 star 5 star

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B
1 star 2 star 3 star 4 star 5 star

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta
1 star 2 star 3 star 4 star 5 star

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P
1 star 2 star 3 star 4 star 5 star

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D
1 star 2 star 3 star 4 star 5 star

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista
1 star 2 star 3 star 4 star 5 star

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy
1 star 2 star 3 star 4 star 5 star

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

Related Resources

Employee Engagement

Build a better employee experience with Talkdesk Workforce Engagement Management

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Ebook

Maximize Your Contact Center Performance With Employee Engagement

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Video

Employee Engagement

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