From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions.
19%
Increase in productivity
25%
Decrease in attrition
11%
Increase in customer satisfaction
Source: Gartner
Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.