I'm Martin Lampman, Director of Customer Support Operations at British Columbia Lottery Corporation, or BCLC as everybody knows it. We conduct and manage the gaming and gambling across the province of British Columbia. To know what you're doing and the revenue that you create goes back to the government to be able to fund things like health care and education, which is extremely vital, it just it gives you that good feeling. And I think that that should permeate across not only your team, but also the teams that you work with. So teams like at Talkdesk, to know that you work with a partner who does that in, in the BC economy should be a good feeling for them as well. The team that I have, we're a vital piece of BCLC today. Not only supporting our players, but also making sure that our employees are cared for in our business. We went in with Talkdesk, who was invested as much in our work as we were in their work. We brought in an application that made life easier for us, but also expanded our capability and our horizons of what we could do. Our implementation with Talkdesk was collaborative, seamless, and it was disruptive. So handle time: as we launched in the Talkdesk platform, we started to see the decrease immediately. We've actually seen a one minute drop. From the downtime part of it, there wasn't any. So big win there. And then for the, for the qualitative data and how people's ability to log a ticket if they needed support, et cetera, and the response time on ticket logs, was reduced dramatically. We're getting responses in the same day and the the team's feedback to me was that the platform was just it was easier to work and easier to use. Our workforce has become more remote, and the dashboards that Talkdesk provides allows us to isolate technical issues that our agents are having in that remote space more quickly, and we can work with them to improve their network connectivity, whatever it is, to not only improve their experience, but obviously the customer as well. We've been using the Talkdesk Copilot application for the past year, and it's been fantastic. So we were really looking for something that was going to be, user friendly, showing us real time data. One of the big aspects of Talkdesk was that it offered it right through the browser. Like, that just like, what? So it was just such a cool, cool application. AI is such a massive influence for our customers. I mean, we've done a lot of major shifts behind the scene from implementing the Talkdesk platform to adding in speech analytics. All those AI functionalities and tools we've been putting on the back end, it's been seamless for them. And now what we can do is listen to their pain points, listen to their challenges, and then how do we open them up more? It gave us deeper insight and richer insight to the conversations that were taking place, and also reduced the agent administration time, to having to document within a case. Through the early implementation of just the chatbot technology, we deflected thirty percent of our customers because they're able to get an issue resolved quicker than they would have talking to an agent. Our our relationship with Talkdesk has only just grown from there. And I think that this push and this drive to be innovative and always change, we always work we're doing it because we want to really be the best.