5 Bad Arguments for Staying with Your Current Call Center Software

Friday, April 29th, 2016 Call Center Couple fighting angry

In love and call center software, breaking up is hard to do. The longer you’ve been together, the harder it is to cut ties. When you’ve been with a solution for a long time, no matter how bad that solution is, you may still feel hesitant to ditch the deadweight and get back out there. […]

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Why Empathy is the Key to Excellent Customer Service

Thursday, April 28th, 2016 Customer Service Talkdesk call center software

This guest post is written by Talkdesk Product Manager Ernest Wong. We are having a renaissance moment in the realm of customer service. More than ever, businesses have become focused on forging strong, meaningful relationships with their customers. We have powerful brands like Nordstrom, American Express and Zappos proving to the world that customer service […]

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Nick Mehta’s Heisenberg Uncertainty Principle for Customer Success

Wednesday, April 27th, 2016 Talkdesk Opentalk Talkdesk

We’ve brought together an all-star lineup of customer experience thought leaders to provide insights at Opentalk 2016. Among them is Nick Mehta, Gainsight’s energetic, football-loving CEO. Talkdesk Senior Manager of Field Marketing, Leah Kahn, sat down with Nick to talk to him about everything… except customer experience and football. We thought we’d save the shoptalk […]

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Customer Experience Weekly 2

Tuesday, April 26th, 2016 Customer Service, Sales Talkdesk Customer Experience Weekly

Welcome to the second installment of our new roundup series. Each week, we will be collecting tips, tricks and insights on the customer experience with the hope that some of what we find helps our readers to further their CX goals. In case you and your colleagues have been living under a rock, here’s a […]

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Talkdesk Named a Call Center Category Leader by GetApp for Q2 2016

Monday, April 25th, 2016 Call Center, Talkdesk GetApp Call Center Category Leader Talkdesk

Our cloud-based call center software has done it again! Talkdesk has been recognized as a Call Center Category Leader by GetApp’s quarterly ranking. We came in at second place, up one slot since last August. GetApp, a Gartner-owned business app discovery platform, releases regular rankings of applications, segmented by product category. Talkdesk can be found […]

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