How Talkdesk Helped BloomNation Grow

Friday, February 12th, 2016 Call Center, Talkdesk flowers spring bloom

Founded in 2011, BloomNation is an innovative startup focused on helping independent florists grow their businesses. The company acts as both a marketplace for consumers and an e-commerce solution for florists across the nation. As a company with a varied client base, BloomNation’s goal is to ensure all customers receive the best experience possible according […]

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Why You Feel Trapped With Your Inadequate Call Center Software Solution

Friday, February 12th, 2016 Call Center angst sad

Take a good look at your relationship with your call center software. Does it serve your company’s needs as well as it should? Does it adapt to you or are you constantly adapting to it? At the end of the day, is your call center software solution everything you always hoped it would be? Many […]

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Talkdesk CEO Tiago Paiva at SaaStr Annual 2016

Thursday, February 11th, 2016 Talkdesk TiagoSaaStr2016

Talkdesk Founder and CEO, Tiago Paiva, featured prominently in Day 2 of SaaStr Annual 2016. He shared his insights on Talkdesk’s journey during the “Insider’s Guide to Becoming a Pre-nicorn” panel, along with Intercom’s Co-founder and CEO, Eoghan McCabe, and Digital Ocean’s Co-founder and CEO, Ben Uretsky. SaaStr Annual is one the world’s largest SaaS events. […]

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New Feature: Intelligent Reconnect

Wednesday, February 10th, 2016 Call Center, Talkdesk Talkdesk Intelligent Reconnect

Have you ever been on the line with a call center agent and the call dropped? What happened when you dialed back in? You were probably stuck at the bottom of the queue again, only to be connected with a new agent who had no knowledge about your initial call. The whole ordeal can be […]

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Customer Service Excellence Review #15

Tuesday, February 9th, 2016 Customer Service Customer Service Excellence Review Talkdesk

Happy Customer Service Excellence Review 15, readers. The big one-five. We’ve learned a lot in the past 15 weeks about what modern customer service looks like. We all know it’s an essential goal if your business is going to be competitive in today’s marketplace. But have we finally figured out what “customer service excellence” means? […]

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