Join us in San Francisco April 25-26 for Opentalk 2017. Use promo code CXHERO25 for a 25% discount. Register Now!

One Question Customer Service Agents Shouldn’t Ask

customer service question

Think about the most recent customer service call you were on. Do you remember the last question the agent asked you? The one right before they asked you to stay on the line for a quick survey. If it was something along the lines of “Have I fully resolved your issue today?” there might be […]

Read on

Talkdesk Spotlight on: Sam Nelson

Talkdesk spotlight

Every once in a while, we like to celebrate some of the amazing people who make the Talkdesk team tick. Today, we’re putting the spotlight on Global Channel Manager Sam Nelson. She took the time to answer a few questions for the blog, so read on to find out more about one of Talkdesk’s best. […]

Read on

Maintaining Customer Support Standards Through Growth

Customer support

Have you ever heard a story about a founder who framed his or her first dollar earned? It’s a little corny, but it’s an easy reminder that every company starts with just one dollar. That individual bill isn’t worth more than any of the other earned dollars, but the moment surrounding that first transaction was […]

Read on

Meeting the Changing Demands of Retail Customers

retail customers

Today’s retail customers have so many opportunities to purchase and interact with products. They can visit brick-and-mortar locations, shop on the company website, purchase through third-party subscription box services, try, buy, rent, the list goes on. Every customer buys things their own way, but they’re all looking for the same thing: a shopping experience that […]

Read on

Talkdesk vs. Five9: Contact Center Software Review

Contact center software reviews

When it comes to making a decision about which contact center software to use for your team, the choice often comes down to two different solutions. In situations like that, third-party business review sites can be a great resource for objective head-to-head information. Recently, G2 Crowd reviewed the contact center software industry, collecting reviews from […]

Read on

Experience the World's Leading
Cloud-Based Call Center Software

Request a free demo and we will help you create your call center today, complete with CRM integrations and settings configuration.

Talk to Sales 1-844-332-2859