Thursday, June 22nd, 2017 Talkdesk
Private language education company turns to Talkdesk to improve call quality and integrate with essential business tools like Salesforce. San Francisco, CA – To meet the needs of their growing international customer base, Education First (EF) has announced a transition to Talkdesk as their call center software provider. As a privately-owned education company, EF offers […]
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Thursday, June 22nd, 2017 Call Center
Earlier this year, we released the highly-anticipated Sentiment feature to help you better understand the customer journey. The Talkdesk team has since been hard at work enhancing Sentiment and its different components. Today, we’re pleased to announce two new additions to the feature that provide even more customization and deeper customer insights. Beginning today, all […]
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Wednesday, June 21st, 2017 Customer Service, Call Center
Today’s most active support teams handle nonstop incoming activity from their customers. They have to move fast and utilize multiple channels to keep all their customers satisfied and all their communications on message. It’s not an easy task, especially for a growing company. We’re happy to announce that we’ll be discussing this topic in a […]
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Tuesday, June 20th, 2017 Call Center, Sales
Every sales team has at least one outstanding performer. He or she never fails to hit quota and makes the selling process seem easy. On your sales team, no matter what metrics you use to measure your reps, there’s always going to be at least one high-end outlier. As a manager or a supervisor, it’s […]
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Thursday, June 15th, 2017 Call Center, Sales
Your company’s call center is more than just a tool to contact customers and prospects. For the people on the other end of those calls, the call center is not only part of the communication process, it’s part of your company’s personality. To a prospect, a call center software solution that drops calls sounds a […]
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