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Customer experience. A better way.

By Tiago Paiva

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6 effective strategies to improve customer loyalty

Blog

6 effective strategies to improve customer loyalty

Celia Cerdeira

By Celia Cerdeira

12 great customer service examples to implement today—and how to do it

Contact Center Trends

12 great customer service examples to implement today—and how to do it

Celia Cerdeira

By Celia Cerdeira

How can a contact center improve internal workforce management?

Contact Center Trends

How can a contact center improve internal workforce management?

Celia Cerdeira

By Celia Cerdeira

What is a customer experience (CX) platform?

Contact Center Trends

What is a customer experience (CX) platform?

Celia Cerdeira

By Celia Cerdeira

How to measure customer experience (CX) in contact centers

Contact Center Trends

How to measure customer experience (CX) in contact centers

Celia Cerdeira

By Celia Cerdeira

What is customer experience management (CXM)?

Contact Center Trends

What is customer experience management (CXM)?

Celia Cerdeira

By Celia Cerdeira

Which customer experience analytics should a contact center measure?

Contact Center Trends

Which customer experience analytics should a contact center measure?

Celia Cerdeira

By Celia Cerdeira

AI under control: How to ensure ethical customer service

Artificial Intelligence

AI under control: How to ensure ethical customer service

Pedro Andrade Partner Tech Connect

By Pedro Andrade

Boosting customer experience with AI rewriter and AI translator

Artificial Intelligence

Boosting customer experience with AI rewriter and AI translator

By Crystal Miceli

CX trends 2024: The impact of technology on customer experience

Contact Center Trends

CX trends 2024: The impact of technology on customer experience

Celia Cerdeira

By Celia Cerdeira

5 ways an AI contact center improves customer experience management

Artificial Intelligence

5 ways an AI contact center improves customer experience management

Celia Cerdeira

By Celia Cerdeira

How does a cloud contact center improve customer retention?

Contact Center Trends

How does a cloud contact center improve customer retention?

Celia Cerdeira

By Celia Cerdeira

Talkdesk

Talkdesk makes history

4 new ways to leverage AI for customer service

Artificial Intelligence

4 new ways to leverage AI for customer service

Celia Cerdeira

By Celia Cerdeira

How to build and implement a winning customer experience strategy

Digital Transformation

How to build and implement a winning customer experience strategy

Celia Cerdeira

By Celia Cerdeira

How to incorporate customer service into a digital transformation roadmap

Contact Center Trends

How to incorporate customer service into a digital transformation roadmap

Celia Cerdeira

By Celia Cerdeira

11 critical KPIs to monitor for contact center efficiency

Contact Center Trends

11 critical KPIs to monitor for contact center efficiency

Celia Cerdeira

By Celia Cerdeira

What is an omnichannel contact center, and how does it improve customer satisfaction?

Contact Center Trends

What is an omnichannel contact center, and how does it improve customer satisfaction?

Celia Cerdeira

By Celia Cerdeira

6 ways to improve contact center performance

Contact Center Trends

6 ways to improve contact center performance

Celia Cerdeira

By Celia Cerdeira

6 priorities for building an effective AI contact center strategy

Artificial Intelligence

6 priorities for building an effective AI contact center strategy

Celia Cerdeira

By Celia Cerdeira

What is an inbound contact center, and how does it work?

Contact Center Trends

What is an inbound contact center, and how does it work?

Celia Cerdeira

By Celia Cerdeira