8 Things You Should Never Have To Say on a Support Call

call center agent

Customer support centers have changed. What was once a process-heavy transaction machine has evolved into an agile network of agents who respond primarily to unique support incidents. As the industry has changed, so have the tools that agents use to keep customers happy. Talkdesk is proud to be on the cutting edge of customer support […]

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Treat Your Customers Brilliantly

call center agent

When Talkdesk was founded, it was all about making contact centers easy to use. In fact, for the first few years of the company’s existence, the tagline was “create a call center in 5 minutes.” That quick setup speed is still something we value, but as the company has evolved, so has our goal. Our […]

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When Should You Consider Using an IVR?

phone-keypad

When calling large companies, instead of immediately speaking to a customer service agent, you’ll usually arrive at a phone tree system that asks you to make a series of numbered choices. This system is called an interactive voice response system, or IVR. IVR systems can be used to service high call volumes, reduce costs and […]

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Healthcare customer service and compliance

healthcare

The rising costs of healthcare in the U.S. have been a topic of concern for quite some time. Much like other industries, increased competition and technology are making healthcare options more competitive. Patients can vote with their dollars — and healthcare providers that serve up transparent, stellar customer service will win business. Healthcare is a […]

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Why a PBX is Not a Replacement for Call Center Software

old telephone

Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important. At the most basic level, your call center needs to provide a […]

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