Education First Moves to Talkdesk to Serve Rapidly Growing Global Audience

Education First

Private language education company turns to Talkdesk to improve call quality and integrate with essential business tools like Salesforce. San Francisco, CA – To meet the needs of their growing international customer base, Education First (EF) has announced a transition to Talkdesk as their call center software provider. As a privately-owned education company, EF offers […]

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June 2017 Product Release

Earlier this year, we released the highly-anticipated Sentiment feature to help you better understand the customer journey. The Talkdesk team has since been hard at work enhancing Sentiment and its different components. Today, we’re pleased to announce two new additions to the feature that provide even more customization and deeper customer insights. Beginning today, all […]

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5 Ways to Master High Volume Support Webinar with Front

Support

Today’s most active support teams handle nonstop incoming activity from their customers. They have to move fast and utilize multiple channels to keep all their customers satisfied and all their communications on message. It’s not an easy task, especially for a growing company. We’re happy to announce that we’ll be discussing this topic in a […]

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How to Replicate the Production of Your Best Sales Rep

Sales Rep

Every sales team has at least one outstanding performer. He or she never fails to hit quota and makes the selling process seem easy. On your sales team, no matter what metrics you use to measure your reps, there’s always going to be at least one high-end outlier. As a manager or a supervisor, it’s […]

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How the Right Contact Center Can Enable More Sales

Contact Center

Your company’s call center is more than just a tool to contact customers and prospects. For the people on the other end of those calls, the call center is not only part of the communication process, it’s part of your company’s personality. To a prospect, a call center software solution that drops calls sounds a […]

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