Voice Over Internet Protocols (VoIP) 101

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Whether you’re a new recruit to call center work or a veteran who has always used on-premise solutions, the concept of VoIP can be a little confusing. In this post, we’ll dissect the meaning behind this acronym by drawing from existing information on the topic. What is VoIP? “Voice over Internet Protocol (VoIP), is a […]

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7 Ways to Deliver Excellent Omnichannel Support

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Customer service is evolving along with technological developments. Once relegated to elevator music and endless waiting, today clients can communicate with the same business via voice, text, video and more with omnichannel customer service. From telephone to email to social media to live chat, there are more ways than ever to provide excellent service to […]

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4 Tips for Effective Call Center Management

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Managing the day-to-day operations of a call center can be a tall order. Call centers are central to the customer support operations of many companies. They serve as the hub for customer inquiries and complaints. This makes them essential to customer retention and loyalty. Effective call center management involves many different skills and processes. In […]

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3 Customer Service Mistakes You’re Making and How to Fix Them

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Customer service has become the key differentiator between modern businesses. In today’s consumer landscape, companies can’t afford to provide anything less than stellar customer experiences. In the race to the top, many companies make mistakes in their provision of customer service. In this post, we’ll explore the three most common customer service mistakes businesses make […]

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What’s the Best Call Center Software for Your Business?

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Whether you are replacing a solution that no longer suits your company’s needs or investing in your first system, choosing the best call center software for your business can be a daunting task. Call center software often forms the foundation of a business’ customer service provision and outbound inside sales. The technology that you select […]

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