Talkdesk’s Easy Contact Center and CRM Integration

Talkdesk’s Easy Contact Center and CRM Integration

Making a digital transformation requires adding new channels to a company’s contact center strategy and enabling an agent to handle communications through all the channels. This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM […]

Read on

Transition Your Contact Center from On-Prem to the Cloud

Transition Your Contact Center from On-Prem to the Cloud

If you are still debating whether you should transition your contact center from on-premises (on-prem) to the cloud, let’s consider the advantages of cloud-native contact center. The internet has enabled the SaaS model for enterprise software and it’s unleashed a new age of innovative software like Salesforce that allows companies to be more efficient. Consider […]

Read on

Elevate Your Call Center’s Performance with Speech Analytics

Elevate Your Performance in the Call Center to Heroic Proportions

This post was originally written by Emily Blazensky, Director of Marketing at VoiceBase, for Opentalk Magazine.  The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless information. Everybody knows that. What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into […]

Read on

A Contact Center Features Checklist for 2018

A Contact Center Feature Checklist for 2018

To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option. In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. Hopefully […]

Read on

6 Characteristics Your Contact Center Should Have in 2018

6 Characteristics Your Contact Center Should Have in 2018

Let’s face it: today’s customers are savvier and more mobile than ever. They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. However, if your 2018 contact center is treating incoming customer conversations as blank […]

Read on

Experience the World's Leading
Cloud-Based Contact Center Software

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

Talk to Sales 1-844-332-2859