Debate: Customer Delight vs. Effortless Experience

Opentalk Talkdesk

This blog post is an Opentalk 2016 panel recap. For more Opentalk content, check out Opentalk Full Coverage. Moderator: Aurelia Setton, Founder, Mont Blanc Venture Panelists: Brandon McFadden, Customer Experience Manager, Betterment Evan Maridou, Head of People, Tuft & Needle Casey Whalen, Support Operations Team Lead, Shopify Does your company put a greater emphasis inspiring […]

Read on

By Design: What Happens When UX Meets CX

Talkdesk Opentalk design

This blog post is an Opentalk 2016 panel recap. For more Opentalk content, check out Opentalk Full Coverage. Moderator: Blaire Fernandez, Director of Customer Success, Talkdesk Panelists: Neil Straghalis, Experience Design Group Manager, Intuit David Westen, Principal, REDSHIFT Ellen Belder, Head of Product Design, Stitch Fix What makes for a good UX? NEIL: It starts […]

Read on

How to Use CSAT to Improve Your Call Center

call center agent

A few weeks ago, we wrote about the importance of leveraging data in the call center and the impact of Net Promoter Score® (NPS). We learned about how NPS is measured, how it applies to the call center and how to use NPS to improve the caller experience. When it comes to measuring caller sentiment, […]

Read on

The Lost Art of Conversation

Talkdesk Opentalk

This blog post is an Opentalk 2016 panel recap. For more Opentalk content, check out Opentalk Full Coverage. Speaker: Emmanuelle Skala, VP Sales, Influitive “Communication has been lost” Drake said it best when he said, “You used to call me on my cell phone.” It feels as if, with all the emojis and gifs, we’ve […]

Read on

Thank You, Talkdesk Marketing Team, for Making Opentalk 2016 a Success!

Opentalk Talkdesk

From Left: Maya S. Horowitz, Editorial Lead David Liang, Marketing Operations Intern Brittany Miklos, Marketing Operations Senior Manager Dave Ewart, Director of Demand Generation and Growth Mica Neto, Senior Graphic Designer Leah Kahn, Senior Manager of Event Marketing* Adriano Belchior, Lead Video Producer Tracy Gao, Product Marketer Nora Tucker, Director of Product Marketing Veronica French, […]

Read on

Experience the World's Leading Cloud-Based Call Center Software

Request a free trial and we will help you create your call center today, complete with CRM integrations and settings configuration.

Talk to Sales 1-844-332-2859