What Contact Center Jobs Will Look (and Sound) Like in 2018

Contact Center Jobs

Technology changes fast. The tech tools that we use to be productive today make the tools from five or ten years ago nearly unrecognizable. Moving time in the other direction, it can be extremely difficult to predict which tools will be available in the future. The only safe prediction is that the pace of this […]

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Introducing: Talkdesk Callbar

Callbar

To welcome the new year, we’re excited to announce a brand new Talkdesk product line: Callbar. We’ve been working on this release for months and we’re thrilled to make it available for agents everywhere today. Read on for more details about Callbar. What is Callbar? Callbar is the fastest, most reliable way to handle Talkdesk […]

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The Year of Chatbots Can Be the Year of Customer Support Agents

woman with headset

Have you heard that 2017 is the Year of the Chatbot? Blogs and thought leaders are buzzing about the next big development in support. Microsoft declared “bots are the new apps” at the BUILD developers conference. Twitter unveiled new Welcome Messages and Quick Replies that can interact with customers automatically and direct their inquiries automatically. […]

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Improved Technology Means Improved Customer Support Expectations

phone-red-handle

New and more advanced technology is dramatically changing the way customers and companies interact. Processes that used to be laborious and manual are now becoming automated, which can be cheaper for a company and faster for the customer. However, there’s a serious risk of causing more confusion or even injecting additional friction into the customer’s experience. From […]

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Your Brand is Your Customers’ Personal Experiences

people chatting and laughing

How often have you heard that you need to “build your brand”? Maybe you’ve tried to increase awareness of your brand, associate your brand with specific keywords or increase brand loyalty. You can do a lot of things to your brand, but I’ve never noticed a clear description of what a “brand” actually is. So […]

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