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GPT-4 and the customer service agent of the future
By Ben Rigby

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Financial Services and Insurance
3 banking customer experience strategies to drive deposit retention, growth, and profitability

By Taylor Grace

Artificial Intelligence
How AI helps contact centers lower costs and increase efficiency

By Celia Cerdeira

Talkdesk
Talkdesk makes history

Contact Center Trends
The data-driven contact center: Mapping and measuring the omnichannel customer journey

By Celia Cerdeira

Retail and Consumer Goods
6 retail customer experience trends for 2023: From ChatGPT to sustainability

By Génesis Longo
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