The best bookings, whether travel or transport, refreshment or recreation, happen when expectations are not only met — they’re exceeded. To earn loyalty, you must understand every customer’s needs and provide consistently personalized service, regardless of where customers come in contact with your company. Talkdesk specializes in innovative contact center solutions that help you elevate customer engagement. (Ready to take off?)
Your customers are on-the-go. Offer them more convenient ways to contact your business, without sacrificing high-quality, consistent service.
Whether you’re checking a reservation or quoting a package, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, CRS, website, sales and service systems for a complete picture of every customer. It’s your passport to personalized engagement.
The right technology is your ticket to seasonal success. An intuitive design makes it easy to manage agents, routing and queues. Smart automation helps you maximize efficiency and minimize loss.
FRANCISCO LISBOA, Head of Customer Support, Indie Campers
Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your customers are.
Offset common, rote requests with 24-7 automated self-service — in your IVR, mobile app and website.
Automatically send booking confirmations, reminders, flight status, and other customer communications.
Collect data — such as web or mobile activity, loyalty program or location — to connect customers with the agent best equipped to help.
Proactively provide agents with complete customer context and relevant information, such as special offers, based on stated customer needs.
Perform reservation changes or cancelations in connected software, directly in the agent interface — all without ever leaving the Talkdesk platform.
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate needs.
Use AI to analyze customers’ past actions and uncover predictive opportunities for pre- and post-sales services.
Manage real-time KPIs with custom dashboards and reports. Easily identify coaching opportunities to improve customer satisfaction.
Compare your contact center performance to peers and get a clear understanding of how your operations stack up and where efficiencies can be made.
Easily integrate across every facet of your ecosystem.
Choose from over 50 integrations or leverage our open platform to make our solution your own.
Increase sales efficiency by with automated dialing that maximizes outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Agents can use Talkdesk on their home computer, mobile phone or tablet.
Rely on AI to accurately forecast staffing needs and corresponding schedules — so you can focus on seasonal strategy (not spreadsheets).
With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of security standards — and the best people in place to uphold them.
Connect to your customer with crystal-clear conversation and unmatched reliability — wherever you are in the world.
Control your cloud deployment to comply with local data sovereignty laws. Choose from public, private and hybrid options.
Your operations need to stay up — even when the sun’s down. That’s why we strive for perfection. Stay available with our 100% uptime SLA guarantee.
Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email. It provides well developed tools to monitor performance and deep integration across the various apps. The cloud based approach allows colleagues to work remotely and connect across all of our sites easily and has helped during the current COVID-19 pandemic.
Hernan G. Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text. Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes. Definitely a great tool.
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term. You cant beat the ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. This is a great product! - Kenley B.
Talkdesk is very easy to use. It is user friendly and I get to do more QA task because the interface is not complicated. Recordings are clear and all interactions are indeed recorded. I hope all companies use Talkdesk especially those who have QA monitoring in their KPIs.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.