The best bookings, whether travel or transport, refreshment or recreation, happen when expectations are not only met — they’re exceeded. To earn loyalty, you must understand every customer’s needs and provide consistently personalized service, regardless of where customers come in contact with your company. Talkdesk specializes in innovative contact center solutions that help you elevate customer engagement. (Ready to take off?)
Your customers are on-the-go. Offer them more convenient ways to contact your business, without sacrificing high-quality, consistent service.
Whether you’re checking a reservation or quoting a package, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, CRS, website, sales and service systems for a complete picture of every customer. It’s your passport to personalized engagement.
The right technology is your ticket to seasonal success. An intuitive design makes it easy to manage agents, routing and queues. Smart automation helps you maximize efficiency and minimize loss.
FRANCISCO LISBOA, Head of Customer Support, Indie Campers
Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your customers are.
Offset common, rote requests with 24-7 automated self-service — in your IVR, mobile app and website.
Automatically send booking confirmations, reminders, flight status, and other customer communications.
Collect data — such as web or mobile activity, loyalty program or location — to connect customers with the agent best equipped to help.
Proactively provide agents with complete customer context and relevant information, such as special offers, based on stated customer needs.
Perform reservation changes or cancelations in connected software, directly in the agent interface — all without ever leaving the Talkdesk platform.
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate needs.
Use AI to analyze customers’ past actions and uncover predictive opportunities for pre- and post-sales services.
Manage real-time KPIs with custom dashboards and reports. Easily identify coaching opportunities to improve customer satisfaction.
Compare your contact center performance to peers and get a clear understanding of how your operations stack up and where efficiencies can be made.
Easily integrate across every facet of your ecosystem.
Choose from over 50 integrations or leverage our open platform to make our solution your own.
Increase sales efficiency by with automated dialing that maximizes outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Agents can use Talkdesk on their home computer, mobile phone or tablet.
Rely on AI to accurately forecast staffing needs and corresponding schedules — so you can focus on seasonal strategy (not spreadsheets).
With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of security standards — and the best people in place to uphold them.
Connect to your customer with crystal-clear conversation and unmatched reliability — wherever you are in the world.
Control your cloud deployment to comply with local data sovereignty laws. Choose from public, private and hybrid options.
Your operations need to stay up — even when the sun’s down. That’s why we strive for perfection. Stay available with our 100% uptime SLA guarantee.
Talkdesk has truly revolutionised the way we manage our calls. Working in venue sales, our phones ring off the hook - and with several team members, this is a great way to tracking, logging, diverting (and the rest). The reporting abilities have also increased our efficiency - as we can track trends & individual performances. Highly recommend! Emma H
Talkdesk’s platform is truly revolutionary. Not only do you have enterprise ACD/IVR capabilities, but dozens of seamless integrated systems right at your fingertips, all without requiring any coding knowledge. The ‘clicks not code’ philosophy with automated task creation makes life simple and streamlines agent processes with ease. If you are looking to take your call center to the next level, look no further than Talkdesk.
Talkdesk is paving the way for the future of the Contact Center. If you are looking to stand up your contact center faster than anyone else with all the bells and whistles than Talkdesk is the way to go. They integrate well with most CRMs if they have an open API, and their APP exchange is a great way to layer on new products to your existing solution without having to go anywhere else. It is very seamless to do, and they offer 30-day trials to all their apps. That way, you can see if you like an app before purchasing. If you want an easy to use solution for your contact center, Talkdesk is your golden ticket.
Great tool, I use it every day for calling. It is extremely important to have a good connection be able to complete the coaching with our clients. Talkdesk enables us to have longer conversations and perform well with each client. It is very easy to use, and it is reliable.
Talkdesk has made my work day a lot easier since my company has started working with them. The feature that you are able to record and play back your calls has come in handy so many times. You are able to set an away message which for me was a very big deal as it gives me time to multitask which everyone always needs!! I love that you can easily check your voicemails as well and check your patient feedback from the call
Talkdesk has been an excellent tool for our organization. We have a 40% increase in our productivity when it comes to more volume output with our sales calls. Not only is the system easy to use, but any issues we encounter get solved right away from their knowledgeable team.
I have been using Talkdesk as our phone client for a support and analytics operation with a transportation company with tens of thousands of users for the past six months. All told, I've been nothing but impressed. It's simple, easy to use syncs seamlessly with our email software. Definitely worth trying out for call center applications. Try it out!
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.