SOLUTIONS BY INDUSTRY

Travel & Hospitality

Deliver fast scalable customer service as the world reopens to travel with Talkdesk Vacation Now. Get it free for 3 months.

Help Customers Escape Faster to the Destination of their Dreams

As consumers prepare to leave their homes, visit loved ones, see the world, wine and dine, and celebrate life again, be prepared to deliver fast, scalable customer service with Talkdesk Vacation Now.

Get 3 months free. Offer expires September 1.

Easily Scale Services Up as the Industry Rebounds

Get a leading cloud contact center set up and agents onboarded from anywhere — in as little as 24 hours — so you can rapidly scale your staff and manage peak call volumes as the world reopens to travel. We’ll help you make the transition with a 90-day free account.

Offer expires September 1. This offer can not be combined with another Talkdesk offer or promotion.

"Talkdesk is simple to use and tailor to our needs, which enables us to streamline our processes, making our agents' jobs easier. With Talkdesk, we provide our hoteliers a more customized and exceptional customer experience."

Marco Racanelli, Customer Intelligence and Operations, trivago

Reach Customers Wherever they are

Offer your customers more convenient ways to contact your business, without sacrificing high-quality, consistent service.

  • Route conversations to the agent best suited to solve them quickly and correctly.
  • Help customers help themselves and deflect call spikes with 24/7 automated self-service.
  • Enable customers to interact across channels without having to repeat themselves.
  • Send proactive notifications regarding flight changes, reservation reminders and more.

"Talkdesk’s adaptability and scalability accommodate TAP Air Portugal’s need to support more than 30 different markets and countries in six languages, often witnessing seasonal sky-high traffic peaks."

Eduardo Correia de Matos, Customer Service Director, TAP Air Portugal

Add a Personal Touch

Whether you’re checking a reservation or quoting a package, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, CRS, website, sales and service systems for a complete picture of every customer. 

  • Connect customer journey touchpoints with relevant data in a single agent interface.
  • Deliver optimized actions to associates based on real-time customer behavior and intent.
  • Manage real-time KPIs with dashboards you can tailor to your needs.
  • Monitor recordings and surveys to keep quality high and customers satisfied.

Be Ready to Scale

Whether for seasonal demand or unplanned  events, you need agility to scale. Talkdesk is intuitively designed, so it’s easy to onboard and manage agents wherever they are.

  • Activate a remote workforce in minutes – associates can work from their home computer or even a smartphone.
  • Quickly augment your staffing with CXTalent™, a platform offering skilled staff ready to dial.
  • Manage your distributed  workforce with remote monitoring and coaching.
  • Let AI do the work of forecasting volume and corresponding schedules.

Top Hospitality Brands Choose Talkdesk

Everything you Need to Improve the Customer Experience

Digital Engagement

Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your customers are.

Smart Self-Service

Let the bots answer common questions and free up associates for more complex scenarios. Offer 24-7 automated self-service — in your IVR, mobile app and website.

Proactive Notifications

Touch base with the right details at the right time. Automatically send travel updates, reservation confirmations and other customer communications.

Contextual Routing

Collect data from the customer experience — such as web or mobile activity, loyalty program or location — to connect customers with the associate best equipped to help.

Agent Assistance

Proactively provide associates with real-time contextually relevant knowledge based on customer need.

Customer Journey Analytics

Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate customer needs and keep them coming back.

Dynamic Product Recommendations

Use AI to analyze customers’ past actions and uncover predictive opportunities for cross-sell, upsell and targeted promotions.

Real-Time Reporting

Manage real-time KPIs with custom dashboards and reports. Easily identify areas for improvement to coach associates and impact customer satisfaction.

Easy Integrations

Easily integrate across every facet of your technology ecosystem. Choose from over 50 integrations or build on our platform to tailor-make the perfect contact center solution.

Outbound Campaigns

Increase sales efficiency by automating the dialing process to maximize outbound call volume. Intelligently connect your reps with the right prospects at the right time.

Mobile-Ready

Provide flexibility with work-from-home, after-hours, or part-time staffing options. Associates can use Talkdesk on their home computer, mobile phone or tablet.

Automated Forecasting

Rely on AI to accurately forecast distributed staffing needs and corresponding schedules.

PCI Compliant & More

With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of company security standards in the industry — and the best people in place to uphold them.

Global Call Quality

onnect to your customer with crystal-clear conversations, unmatched reliability and personalization that reflects your brand.

Flexible Deployment

Control your cloud deployment. Choose from public, private and hybrid options. Adhering to data sovereignty laws has never been easier.

100% Uptime SLA

What matters to you matters to us. That’s why we strive for perfection. When it comes to availability, you have our guarantee with a 100% uptime SLA.

Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 784 reviews on

Deliver Fast Scalable Customer Service with Talkdesk Vacation Now

Request to speak with a Talkdesk representative so we can set up your 90-day free account. Be ready to deliver a great customer experience as the world reopens to travel.

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