The best bookings, whether travel or transport, refreshment or recreation, happen when expectations are not only met — they’re exceeded. To earn loyalty, you must understand every customer’s needs and provide consistently personalized service, regardless of where customers come in contact with your company. Talkdesk specializes in innovative contact center solutions that help you elevate customer engagement. (Ready to take off?)
Your customers are on-the-go. Offer them more convenient ways to contact your business, without sacrificing high-quality, consistent service.
Whether you’re checking a reservation or quoting a package, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, CRS, website, sales and service systems for a complete picture of every customer. It’s your passport to personalized engagement.
The right technology is your ticket to seasonal success. An intuitive design makes it easy to manage agents, routing and queues. Smart automation helps you maximize efficiency and minimize loss.
FRANCISCO LISBOA, Head of Customer Support, Indie Campers
Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your customers are.
Offset common, rote requests with 24-7 automated self-service — in your IVR, mobile app and website.
Automatically send booking confirmations, reminders, flight status, and other customer communications.
Collect data — such as web or mobile activity, loyalty program or location — to connect customers with the agent best equipped to help.
Proactively provide agents with complete customer context and relevant information, such as special offers, based on stated customer needs.
Perform reservation changes or cancelations in connected software, directly in the agent interface — all without ever leaving the Talkdesk platform.
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate needs.
Use AI to analyze customers’ past actions and uncover predictive opportunities for pre- and post-sales services.
Manage real-time KPIs with custom dashboards and reports. Easily identify coaching opportunities to improve customer satisfaction.
Compare your contact center performance to peers and get a clear understanding of how your operations stack up and where efficiencies can be made.
Easily integrate across every facet of your ecosystem.
Choose from over 50 integrations or leverage our open platform to make our solution your own.
Increase sales efficiency by with automated dialing that maximizes outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Agents can use Talkdesk on their home computer, mobile phone or tablet.
Rely on AI to accurately forecast staffing needs and corresponding schedules — so you can focus on seasonal strategy (not spreadsheets).
With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of security standards — and the best people in place to uphold them.
Connect to your customer with crystal-clear conversation and unmatched reliability — wherever you are in the world.
Control your cloud deployment to comply with local data sovereignty laws. Choose from public, private and hybrid options.
Your operations need to stay up — even when the sun’s down. That’s why we strive for perfection. Stay available with our 100% uptime SLA guarantee.
We are still new with Talkdesk, and had some exposure a year ago. They have helped us make the transition to be as painless as possible. And issues have been addressed appropriately. As a management tool it's been great. And the click to dial from salesforce has helped. It has helped us consolidate communications. The ability to pull data for reporting is awesome.
Talkdesk contributes to my successes. I am horrible with taking notes and Talkdesk helps solve this issue with recording my conversations very clearly. The calls are logged accurately and I could always count on Talkdesk to go back to be sure I am not forgetting about any important details.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.