Staying engaged with customers is more important now than ever. To earn loyalty, you must understand every customer’s needs and provide consistently personalized service. Talkdesk specializes in innovative cloud contact center solutions that help you elevate customer engagement.
Offer your customers more convenient ways to contact your business, without sacrificing high-quality, consistent service.
Whether you’re checking a reservation or quoting a package, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, CRS, website, sales and service systems for a complete picture of every customer.
Whether for seasonal demand or unplanned events, you need agility to scale. Talkdesk is intuitively designed, so it’s easy to onboard and manage agents wherever they are.
FRANCISCO LISBOA, Head of Customer Support, Indie Campers
Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your customers are.
Let the bots answer common questions and free up associates for more complex scenarios. Offer 24-7 automated self-service — in your IVR, mobile app and website.
Touch base with the right details at the right time. Automatically send travel updates, reservation confirmations and other customer communications.
Collect data from the customer experience — such as web or mobile activity, loyalty program or location — to connect customers with the associate best equipped to help.
Proactively provide associates with real-time contextually relevant knowledge based on customer need.
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate customer needs and keep them coming back.
Use AI to analyze customers’ past actions and uncover predictive opportunities for cross-sell, upsell and targeted promotions.
Manage real-time KPIs with custom dashboards and reports. Easily identify areas for improvement to coach associates and impact customer satisfaction.
Easily integrate across every facet of your technology ecosystem. Choose from over 50 integrations or build on our platform to tailor-make the perfect contact center solution.
Increase sales efficiency by automating the dialing process to maximize outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Associates can use Talkdesk on their home computer, mobile phone or tablet.
Rely on AI to accurately forecast distributed staffing needs and corresponding schedules.
With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of company security standards in the industry — and the best people in place to uphold them.
onnect to your customer with crystal-clear conversations, unmatched reliability and personalization that reflects your brand.
Control your cloud deployment. Choose from public, private and hybrid options. Adhering to data sovereignty laws has never been easier.
What matters to you matters to us. That’s why we strive for perfection. When it comes to availability, you have our guarantee with a 100% uptime SLA.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.