Travel & Hospitality

Talkdesk for Travel & Hospitality is a complete cloud contact center suite that helps you personalize customer service at scale

Create a Memorable Customer Journey

The best bookings, whether travel or transport, refreshment or recreation, happen when expectations are not only met — they’re exceeded. To earn loyalty, you must understand every customer’s needs and provide consistently personalized service, regardless of where customers come in contact with your company. Talkdesk specializes in innovative contact center solutions that help you elevate customer engagement. (Ready to take off?)

Reach Customers Wherever They Wander

Your customers are on-the-go. Offer them more convenient ways to contact your business, without sacrificing high-quality, consistent service.

  • Route inquiries to the agent best suited to solve them quickly and correctly
  • Streamline email, chat and messaging queries in a single inbox that makes switching between channels a breeze
  • Send proactive notifications regarding flight changes or reservation reminders
  • Listen for what’s being said about your brand on social media, so you can take immediate action
  • Help customers help themselves with 24/7 automated self-service in your IVR, mobile app and website

Add a Personal Touch

Whether you’re checking a reservation or quoting a package, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, CRS, website, sales and service systems for a complete picture of every customer. It’s your passport to personalized engagement.

  • Connect customer journey touchpoints with data from your CRM, CRS and other systems into a single agent interface
  • Deliver optimized actions and shortcuts to associates based on real-time customer behavior and intent
  • Manage real-time KPIs with dashboards you can tailor to your needs
  • Monitor recordings and surveys to keep quality high and customers satisfied
  • Use AI to analyze customers’ past actions and uncover predictive opportunities for cross-selling and targeted promotions

Supercharge Seasonal Readiness

The right technology is your ticket to seasonal success. An intuitive design makes it easy to manage agents, routing and queues. Smart automation helps you maximize efficiency and minimize loss.

  • A modern cloud architecture lets you perform at your peak. Instantly add new agents. (And only pay for them when you need them.)
  • Activate a remote workforce fast; agents can work from any location and any device
  • Automate accurate forecasts and corresponding schedules — so you can focus on seasonal strategy (not spreadsheets)

Top Hospitality Brands Choose Talkdesk

Hear how Talkdesk helps these leaders take CX to new destinations

"We are proud to say we that have 5-star service towards our customers. And that’s what we expect from our partners. I recommend Talkdesk because it has been the best partner we have for customer communication — and also to help us with customer satisfaction."

FRANCISCO LISBOA, Head of Customer Support, Indie Campers

Indie Campers used Talkdesk to eliminate missed contact attempts.

"Implementing Talkdesk has helped us to improve our service level at a macro level. Even in our busy season, in the summertime, we’re able to deliver on service level and get customers’ questions answered quickly."

EMILY DONOHOE, Training Specialist, HotelTonight

HotelTonight enabled a 100% remote contact center.

Everything You Need to Improve the Customer Experience

Digital Engagement

Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your customers are.

Smart Self-Service

Offset common, rote requests with 24-7 automated self-service — in your IVR, mobile app and website.

Proactive Notifications

Automatically send booking confirmations, reminders, flight status, and other customer communications.

Contextual Routing

Collect data — such as web or mobile activity, loyalty program or location — to connect customers with the agent best equipped to help.

Agent Assistance

Proactively provide agents with complete customer context and relevant information, such as special offers, based on stated customer needs.

In-App Automations

Perform reservation changes or cancelations in connected software, directly in the agent interface — all without ever leaving the Talkdesk platform.

Customer Journey Analytics

Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate needs.

Dynamic Service Recommendations

Use AI to analyze customers’ past actions and uncover predictive opportunities for pre- and post-sales services.

Real-Time Reporting

Manage real-time KPIs with custom dashboards and reports. Easily identify coaching opportunities to improve customer satisfaction.

Competitive Benchmarking

Compare your contact center performance to peers and get a clear understanding of how your operations stack up and where efficiencies can be made.

Easy Integrations

Easily integrate across every facet of your ecosystem.
Choose from over 50 integrations or leverage our open platform to make our solution your own.

Outbound Campaigns

Increase sales efficiency by with automated dialing that maximizes outbound call volume. Intelligently connect your reps with the right prospects at the right time.


Provide flexibility with work-from-home, after-hours, or part-time staffing options. Agents can use Talkdesk on their home computer, mobile phone or tablet.

Automated Forecasting

Rely on AI to accurately forecast staffing needs and corresponding schedules — so you can focus on seasonal strategy (not spreadsheets).

PCI Compliant & More

With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of security standards — and the best people in place to uphold them.

Global Call Quality

Connect to your customer with crystal-clear conversation and unmatched reliability — wherever you are in the world.

Flexible Deployment Options

Control your cloud deployment to comply with local data sovereignty laws. Choose from public, private and hybrid options.

100% Uptime SLA

Your operations need to stay up — even when the sun’s down. That’s why we strive for perfection. Stay available with our 100% uptime SLA guarantee.

Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 778 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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