The best bookings, whether travel or transport, refreshment or recreation, happen when expectations are not only met — they’re exceeded. To earn loyalty, you must understand every customer’s needs and provide consistently personalized service, regardless of where customers come in contact with your company. Talkdesk specializes in innovative contact center solutions that help you elevate customer engagement. (Ready to take off?)
Your customers are on-the-go. Offer them more convenient ways to contact your business, without sacrificing high-quality, consistent service.
Whether you’re checking a reservation or quoting a package, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, CRS, website, sales and service systems for a complete picture of every customer. It’s your passport to personalized engagement.
The right technology is your ticket to seasonal success. An intuitive design makes it easy to manage agents, routing and queues. Smart automation helps you maximize efficiency and minimize loss.
FRANCISCO LISBOA, Head of Customer Support, Indie Campers
Talkdesk bundles SMS, email, chat, social media and more — so you can be everywhere your customers are.
Offset common, rote requests with 24-7 automated self-service — in your IVR, mobile app and website.
Automatically send booking confirmations, reminders, flight status, and other customer communications.
Collect data — such as web or mobile activity, loyalty program or location — to connect customers with the agent best equipped to help.
Proactively provide agents with complete customer context and relevant information, such as special offers, based on stated customer needs.
Perform reservation changes or cancelations in connected software, directly in the agent interface — all without ever leaving the Talkdesk platform.
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns — so you can anticipate needs.
Use AI to analyze customers’ past actions and uncover predictive opportunities for pre- and post-sales services.
Manage real-time KPIs with custom dashboards and reports. Easily identify coaching opportunities to improve customer satisfaction.
Compare your contact center performance to peers and get a clear understanding of how your operations stack up and where efficiencies can be made.
Easily integrate across every facet of your ecosystem.
Choose from over 50 integrations or leverage our open platform to make our solution your own.
Increase sales efficiency by with automated dialing that maximizes outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Agents can use Talkdesk on their home computer, mobile phone or tablet.
Rely on AI to accurately forecast staffing needs and corresponding schedules — so you can focus on seasonal strategy (not spreadsheets).
With over 30 compliance certifications, including PCI and GDPR, we have the most comprehensive set of security standards — and the best people in place to uphold them.
Connect to your customer with crystal-clear conversation and unmatched reliability — wherever you are in the world.
Control your cloud deployment to comply with local data sovereignty laws. Choose from public, private and hybrid options.
Your operations need to stay up — even when the sun’s down. That’s why we strive for perfection. Stay available with our 100% uptime SLA guarantee.
Talkdesk makes it easy to operate nationwide from a single office space. Our local store teams are able to focus on the people in front of them and our Guest Experience team is able to deliver incredible service from a remote office. Admin and Reporting functionality is top-notch and the support team is always quick to help when we run into a problem.
Talkdesk has made life so much easier! With our recent integration to salesforce, we can now cut down on the amount of documenting we have to do for each account. After a call is placed or received, you can track everything right there and it writes it back to salesforce. There can be a lag on some calls but the pros outweigh the cons!!
Talkdesk has been a great solution for our technical support division! Previously, we were using RingCentral, which just rang all phones at once. The integration with ZenDesk has been super helpful in regards to automatically creating tickets from calls, creating tickets from voicemails, and providing customer information in the tickets once they were added as contacts. The UI of the Callbar is intuitive and very easy to use as well.
After using Talkdesk for over a year as an employee at G4S; I can honestly say that this is the best app I have used to date. I love the features included; which makes everything much better than the average Joe most call centers use. For some or more examples; the Note feature that's included within Talkdesk is very useful; which you don't need to use Word or the Notepad app in order to reserve space. No more saving docs for everyday use within the call center, and definitely reduces clutter between users in the work area. Another feature that I find useful is the Caller ID feature; which users can update during every call. This is very beneficial to G4S when dealing with multiple clients on a daily bases. Two more features that admire are the transfer and conference call feature; which are easy to use when they work, but there are cons between the two. For the conference feature; you're only allowed up to 3 lines per conference which should have more for corporate office and home use. As for the issue with the transfer feature; the calls can get lost in limbo during a blind or warm transfer; which I feel needs a proper patch. Other than those minor cons; Talkdesk is perfect!
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.