A modern cloud contact center solution to help travel and hospitality companies deliver fast scalable customer service.

Create unforgettable experiences for every guest.

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Your customers are on the go. And whether they’re doing business or making memories, those experiences hinge on you. Be prepared to deliver fast customer service and experiences that delight with Talkdesk.

Help customers escape faster to the destination of their dreams.

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TAP Air Portugal flies customer support system to the cloud with Talkdesk

Omio partners with Talkdesk for great customer experience across borders

Weekendesk reaches bigger heights with Talkdesk Support solution

Learn how travel and hospitality companies are benefiting from Talkdesk.

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Get a leading cloud contact center set up and agents onboarded from anywhere so you can rapidly scale your staff and manage peak call volumes as the world reopens to travel.

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Easily scale services up as the industry rebounds.

Offer your customers more convenient ways to contact your business, without sacrificing high-quality, consistent service.
<ul>
<li>Route conversations to the agent best suited to solve them quickly and correctly.</li>
<li>Help customers help themselves and deflect call spikes with 24/7 automated self-service.</li>
<li>Enable customers to interact across channels without having to repeat themselves.</li>
<li>Send proactive notifications regarding flight changes, reservation reminders and more.</li>
</ul>

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Talkdesk’s adaptability and scalability accommodate TAP Air Portugal’s need to support more than 30 different markets and countries in six languages, often witnessing seasonal sky-high traffic peaks.

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Whether you’re checking a reservation or quoting a package, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, CRS, website, sales and service systems for a complete picture of every customer.
<ul>
<li>Connect customer journey touchpoints with relevant data in a single agent interface.</li>
<li>Deliver optimized actions to associates based on real-time customer behavior and intent.</li>
<li>Manage real-time KPIs with dashboards you can tailor to your needs.</li>
<li>Monitor recordings and surveys to keep quality high and customers satisfied.</li>
</ul>

Whether for seasonal demand or unplanned  events, you need agility to scale. Talkdesk is intuitively designed, so it’s easy to onboard and manage agents wherever they are.
<ul>
<li>Activate a remote workforce in minutes – associates can work from their home computer or even a smartphone.</li>
<li>Quickly augment your staffing with CXTalent™, a platform offering skilled staff ready to dial.</li>
<li>Manage your distributed workforce with remote monitoring and coaching.</li>
<li>Let AI do the work of forecasting volume and corresponding schedules.</li>
</ul>

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Talkdesk bundles SMS, email, chat, social media, and more—so you can be everywhere your customers are.

Digital engagement

Let the bots answer common questions and free up associates for more complex issues. Offer 24-7 automated self-service—in your IVR, mobile app, and website.

Smart self-service

Touch base with the right details at the right time. Automatically send travel updates, reservation confirmations, and other customer communications.

Proactive notifications

Collect data from the customer experience—such as web or mobile activity, loyalty program, or location—to connect customers with the associate best equipped to help.

Contextual routing

Proactively provide associates with real-time contextually relevant knowledge based on customer needs.

Agent Assist

Talkdesk integrates with ease to aggregate customer context and surface behavior patterns—so you can anticipate customer needs and keep them coming back.

Analytics & Insights

Use AI to analyze customers’ past actions and uncover predictive opportunities to cross-sell, upsell, and targeted promotions.

Dynamic product recommendations

Manage real-time KPIs with custom dashboards and reports. Easily identify areas for improvement to coach associates and impact customer satisfaction.

Real-time reporting

Easily integrate across every facet of your technology ecosystem. Choose from 60+ integrations or build on our platform to tailor-make the perfect contact center solution.

Easy integrations

Increase sales efficiency by automating the dialing process to maximize outbound call volume. Intelligently connect your reps with the right prospects at the right time.

Outbound campaigns

Provide flexibility with work-from-home, after-hours, or part-time staffing options. Associates can use Talkdesk on any device.

Mobile-ready

Rely on AI to accurately forecast distributed staffing needs and corresponding schedules.

Automated forecasting

Talkdesk has more than 30 compliance certifications, including PCI and GDPR. Offer 24-7 automated self-service—in your IVR, mobile app, and website.

PCI compliant and more

Connect to your customer with crystal-clear conversations, unmatched reliability, and personalization that reflects your brand.

Global call quality

Control your cloud deployment. Choose from public, private and hybrid options. Adhering to data sovereignty laws has never been easier.

Flexible Deployment

Everything you need to improve the customer experience.

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The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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CX Transformation: a fireside chat with Dennis Snow

Boost your CX by optimizing your remote contact center

Talkdesk named as a Leader in Gartner® Magic Quadrant™ for Contact Center as a Service

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Talkdesk CX Cloud is a complete contact center solution for Travel & Hospitality that helps you deliver great customer experiences. Request demo.