Workforce compliance management with Talkdesk Guardian.
Talkdesk Guardian is a cloud compliance application that uses artificial intelligence to help contact centers maintain compliance and reduce risk. It is one of the Talkdesk workforce management solutions for streamlining contact center operations.
The intelligent foundation for the digital customer experience.
Talkdesk Guardian™ is a native cloud compliance application that helps contact centers mitigate the risks of a distributed workforce. With Talkdesk AI for every day—a built-in AI layer—Guardian learns from historical activity patterns to create a baseline of user behaviors, flag unexpected events, and recommends next best actions to keep your contact center secure.
Monitor inconsistent behavior.
Ensure your remote workforce is not a drag on system performance and complies with business processes and regulations.
Combat insider threats.
Learn how to protect your contact center from data leakage, improper data access, and misuse of company assets.