The first-of-its-kind contact center security suite, Guardian provides all the tools you need to effectively manage privacy and compliance. Take control of security management with clear dashboards, AI-powered analytics and alerting to streamline security operations and keep customer data safe in the cloud.
Quickly access user session reports and get visibility into authentication configuration changes.
Seamlessly detect when an agent shows signs of unsafe conduct such as resetting a password repetitively or using blacklisted credentials.
Leverage data to protect your organization from
potential violations and vulnerabilities to ensure any security event is promptly addressed.
Combine Talkdesk with best-in-class identity providers to centralize security and provide safe and seamless access for all users.
Use multifactor authentication keys or integrate with external authentication apps for an extra layer of digital and physical security.
Leverage AI infused throughout the platform to drive efficiency and automation everywhere.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.
I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.