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When agents are spread around the world, working from home, contact centers must expand their risk assessment to include not only external threats, but also emerging insider ones. Get a comprehensive view of the security landscape in your contact center. Detailed reports and dashboards make it easy to visualize information and spot potential security issues.
Instead of listening to numerous call recordings, reading endless chat transcripts, and manually investigating agents’ logins and logouts, let Talkdesk iQ™ – our built-in Artificial Intelligence layer – use historical activity patterns to recognize behaviors, flag unexpected events, and tell you if there’s anything to take action on regarding your contact center security.
Get at-a-glance insights into top-priority contact center security incidents and suspicious behavior based on intelligently calculated risk.
Intelligently detect behavior outliers within specific teams or across the organization and surface potential risks.
Track real-time and historic agent login information to assess suspicious behavior such as after-hours access or new device access.
Interactive reports help you quickly spot emerging patterns as well as the most critical anomalies, so you can anticipate and immediately act on data leakage threats.
Quickly find the data you need by filtering and sorting information according to the time period you’re interested in, or by specific case types or employees.
Leverage AI infused throughout the platform to drive efficiency and automation everywhere. Talkdesk iQ silently analyzes activity in the background to spot irregular patterns and identify potential threats.
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Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.
