CUSTOMER EXPERIENCE ANALYTICS | INTERACTION ANALYTICS

Talkdesk Interaction Analytics for customer experience.

Talkdesk Interaction Analytics for customer experience.

Automated discovery of actionable insights to deliver a frictionless customer journey.

Discover the root causes of customer issues.

Discover the root causes of customer issues.

Augment agent coaching.

Augment agent coaching.

Speed up response times to critical issues.

Speed up response times to critical issues.

Make customer and agent journeys more efficient.

Make customer and agent journeys more efficient.

Talkdesk Interaction Analytics features.

Sentiment analysis
Topic and intent detection
Dashboards
Transcription cards
Keyword sensors with Talkdesk CX Sensors
Keyword search
Utterance audio player
Integrations

Customers love Talkdesk.

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