Talkdesk Interaction Analytics for customer experience.
Powered by Generative AI, Talkdesk Interaction Analytics analyzes customer interactions to deliver powerful insights that improve CX and create new efficiencies.
Automated discovery of actionable insights to deliver a frictionless customer journey.
Talkdesk Interaction Analytics™ reviews customer conversations for topics and sentiment trends without setup. With generative AI, it detects emerging topics, uncovering valuable insights and opportunities—even the unexpected ones.
Discover the root causes of customer issues.
Uncover the details of what customers are communicating, and understand the issues causing contact peaks across different channels. Easily visualize the trending topics and variations on customer intents and sentiments, and discover better ways to create the best customer journey to improve CSAT and drive more revenue.
Speed up response times to critical issues.
Use Talkdesk CX Sensors to trigger alerts when specific preset conditions occur to proactively address issues 24/7 and avoid escalations. Automate alerts on your preferred channel and take action on urgent issues in third-party systems.
CX Sensors is sold separately from Interaction Analytics.