AI & KNOWLEDGE
Talkdesk AI Trainer: Making AI safe and effective.
A human-in-the-loop tool that empowers business users to train and fine-tune AI models used in contact centers, while providing ultimate control and visibility.
Use AI responsibly with human-in-the-loop technology.
Talkdesk AI Trainer™ equips customers with tools to observe, simulate, and put guardrails on AI, according to their needs. This way, generative AI can be used responsibly, preventing AI mishaps, and protecting the brand from potentially poor AI experiences.
Train AI without needing AI training yourself.
Make AI more reliable and cost-effective by training it in seconds—not hours or days. AI Trainer automatically generates intents and training phrases based on defined business needs.
"By lowering the barrier to AI adoption in contact centers, Talkdesk AI Trainer is revolutionizing the way companies implement, maintain and customize their AI models for automation."
Charanya Kannan Chief Product Officer at Talkdesk
Gain full visibility and control over AI.
Use generative AI effectively and safely with pre-built dashboards. Easily spot biases, hallucinations, and improvement opportunities.
Put guardrails on AI, according to your needs.
Guide AI using simple rules, see how it works in simulations based on past interactions, then put it into action.
"AI has game changing potential but AI systems are not perfect. Human in the loop AI training can fill in the gaps that machines might miss. In this new AI era, Talkdesk continues to deliver state of the art products that will decrease cost and improve CX."
Zeus Kerravala Principal Analyst at ZK Research
Talkdesk AI Trainer features.
After setting guardrails, test AI responses with past conversations to ensure they meet expectations.
Quickly add, correct and manage the model’s vocabulary to avoid frustrating customers with misunderstood or inaccurately transcribed words and phrases.