A no-code AI model training tool for better automation using human-in-the-loop technology.

Talkdesk AI Trainer, providing automation for contact centers.

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With Talkdesk AI Trainer™ non-technical customer service staff can easily apply their practical expertise to continuously improve AI models that are powering automation in the contact center. You can successfully resolve more cases through automation and improve accuracy, increasing customer satisfaction and decreasing cost per case.

Automation made better with human-in-the-loop technology.

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Talkdesk AI Trainer is the first human-in-the-loop tool to be included in the operational flow of contact centers.
Enterprises can reduce their dependency on highly specialized data scientists to program their machine learning models. An easy-to-use interface allows non-technical staff with domain or business expertise to improve automation performance.

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Improve machine learning models without specialized data scientists.

By lowering the barrier to AI adoption in contact centers, Talkdesk AI Trainer is revolutionizing the way companies implement, maintain and customize their AI models for automation.

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Talkdesk AI Trainer helps contact centers resolve cases faster by improving the level of accuracy and confidence in automations, decreasing the cost per case and increasing CSAT and NPS scores.

With a simple, no-code interface, contact centers can leverage in-house customer service experts, such as agents and supervisors, to embed their knowledge to improve AI models.
Within Talkdesk AI Trainer, dashboards display the performance of each AI model and recommend additional training.
Talkdesk AI Trainer is a bold move into the future of work, where agents are empowered to join the era of AI.

Empower customer service agents to join the era of AI.

AI has game changing potential but AI systems are not perfect. Human in the loop AI training can fill in the gaps that machines might miss. In this new AI era, Talkdesk continues to deliver state of the art products that will decrease cost and improve CX.

Dashboards show the performance of each AI model and showcase additional training needs.

Observe

Improve automation performance by leveraging non-technical staff to suggest intent training and supervisors to create and manage intent lists.

Train

Allow supervisors to evaluate, approve, and schedule to deploy corrections to AI models.

Deploy

Train AI models to understand how customers can ask the same question in different ways and accurately predict intent.

Intent training

Quickly add, correct and manage the model’s vocabulary to avoid frustrating customers with misunderstood or inaccurately transcribed words and phrases.

Speech-to-text training

Improve the accuracy and quality of speech transcriptions by easily training AI on spellings and pronunciations, using the IPA (International Phonetic Alphabet) or other phonetic spelling. Specific words like brand or product names get always correctly transcribed.

Manage custom vocabulary

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The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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Thanks - the Talkdesk Team.

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Empower non-technical customer service staff with Talkdesk AI Trainer. Easily apply their practical expertise and continuously improve AI models.