Talkdesk integrations for establishing cloud contact center workflows.

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Talkdesk Agent Workspace provides the flexibility to handle calls from anywhere on the desktop. Leverage screen pops, click-to-call, and more.

Talkdesk Agent Workspace

Talkdesk automatically synchronizes customer data to display information the moment a call is received.

Synchronized data

Configure Talkdesk to automatically trigger events in connected applications and save reps valuable time.

Automated workflows

Using just your account information, you can quickly and easily connect Talkdesk with 60+ contact center software integrations.

Simple setup

features

Talkdesk for Salesforce

Talkdesk Zendesk Connector

Talkdesk Slack Connector

Talkdesk Microsoft Teams Connector

Talkdesk ServiceNow Connector

Talkdesk Microsoft Dynamics 365 Connector

Talkdesk Zoom Connector

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The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Increase productivity and CSAT with seamless Talkdesk integrations. Utilize Talkdesk to automatically trigger events in connected applications.