Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

CUSTOMER EXPERIENCE ANALYTICS | BUSINESS INTELLIGENCE

Turn insights into CX excellence with contact center business intelligence.

second

hero

Leverage business intelligence to improve your contact center KPIs with Talkdesk Explore. Transform raw data and information into actionable insights in minutes.

Powerful insights for data-driven customer support.

panel

Leverage a combination of pre-built and fully customizable reports, dashboards, and metrics, to track virtually any measure with just a few clicks.

col-12 offset-sm-1 col-sm-5 offset-md-1 col-md-5 offset-xl-1 col-xl-5 mr-auto align-self-center

We found that with Talkdesk, we had access to the data we needed and the agility to utilize its full potential.

quote

Gain visibility into your data to quickly uncover patterns, drill down into specifics, and make better, more informed business decisions.

Improve customer journeys and agent performance by leveraging AI-powered topic analysis and IVR optimization recommendations, for a 360º view of every interaction.

Leverage a library of pre-built reports and dashboards to quickly drill down into the most relevant insights.

Pre-built reports and dashboards

Create fully customized reports and dashboards with just a few clicks, not code.

Create reports and dashboards

Use Explore Functions to mix and blend more than 900 metrics and dimensions to define, calculate, and report on virtually any measure.

Custom calculations

Build, schedule, and deliver any report to the right audience on a tailored cadence.

Scheduled reports

Optimize customer journeys with advanced pre-queue and IVR metrics and enrich conversations with topic analysis.

AI-driven analytics

Reveal valuable customer journey trends by integrating Talkdesk-generated data with data from other systems, including any BI tool.

Explore API

features

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

For customer outreach, quality assurance is important and call quality is excellent.

Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

trustpilot

Product Demo: Talkdesk Explore

ContactBabel Customer Interaction Analytics

card_featured

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Request demo.

Experience the modern cloud contact center platform for every industry.

default_form

Turn insights into results with Talkdesk Explore. Leverage business intelligence to improve your contact center KPIs. Request a free demo to learn more.

Turn insights into CX excellence with contact center business intelligence.

Powerful insights for data-driven customer support.

Choose how you view your data.

"We found that with Talkdesk, we had access to the data we needed and the agility to utilize its full potential."

Make the right decisions. Faster.

Intelligent insights for everyone.

Talkdesk Explore features.