Find and deliver answers to customer issues, any time of the day, without a live agent.
Identify complex issues and escalation situations and handoff calls to human agents.
Recognize inquiries that require action, and perform tasks on the Talkdesk platform or external systems.
Benefit from a contextualized handoff providing interaction topics and escalation reason within agent interface.
Identify and manage unsolved requests, creating and allocating tickets to the appropriate agents.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.