AI & KNOWLEDGE

Virtual Agent

Talkdesk Virtual Agent is an AI-powered conversational assistant that autonomously solves customers issues with a human-like experience

Service Your Customers 24/7 With an Intelligent Assistant

Strengthen CSAT/NPS with an intelligent customer assistant that delivers the answers customers need, whenever they need them while intelligently escalating complex issues to live agents.

Around the Clock Conversational Self-Service

Reduce customer frustration and enhance satisfaction leveraging intelligent voice self-service to meet customer needs at any time and any day.

Reduce Costs With Autonomous Customer Assistance

Combine human-like voice experience with intelligent automation to solve customer issues without the need for agent intervention.

Turn Agents Into Experts

Free agents from simple customer issues, and engage them to become specialists in disarming complex issues and creating magical service moments.

Talkdesk Virtual Agent Features

Insightful Answers

Find and deliver answers to customer issues, any time of the day, without a live agent.

Intelligent Call Handoff

Identify complex issues and escalation situations and handoff calls to human agents.

Conversational Automations

Recognize inquiries that require action, and perform tasks on the Talkdesk platform or external systems.

Unified with Agent Interface

Benefit from a contextualized handoff providing interaction topics and escalation reason within agent interface.

Contextualized Aftercall Scheduling

Identify and manage unsolved requests, creating and allocating tickets to the appropriate agents.

Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 770 reviews on

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