Over 1,800 innovative enterprise companies use Talkdesk to redefine the customer experience.
Talkdesk is built on CPaaS foundation and a microservices architecture, providing unmatched availability, call quality, and on-demand global scalability.
Our global network is designed to minimize latency and support optimal call distribution for crystal-clear conversations. Both uptime and call quality are backed with available SLAs.
Talkdesk is committed to protecting customer data. Certified with SOC2 Type II, our solution is also GDPR compliant. We follow the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, PCI-DSS, and Cloud Security Alliance (CSA).
With yesterday’s platforms, integrations have been painful to implement and maintain.
Talkdesk’s microservices architecture is built for the API economy with open APIs that make it easy to integrate Talkdesk cloud call center software across every facet of your ecosystem.
We’ve made things even easier by pre-integrating 50+ CRM and business tools, including the deepest Salesforce integration in the industry.
It’s frustrating when your business changes but your contact center platform can’t keep up.
Talkdesk brings you easy access to the latest advances in workforce management, workforce optimization, speech analytics and more.
Our AppConnect partners build one-click integrations so you can extend capabilities and adapt as your business evolves.
Talkdesk was designed to empower the front lines of your business – the people who can’t afford to wait around for changes. Make changes on the fly with clicks not code.
Scaling is fast and easy because you’re able to run one logical global contact center. Provision new agents in minutes, wherever they are and track their performance in real time.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.