Leverage a library of pre-built reports and dashboards to quickly drill down into the most relevant insights.
Create fully customized reports and dashboards with just a few clicks.
Use Explore Functions to mix and blend more than 900 metrics and dimensions to define, calculate and report on virtually any measure.
Build, schedule, and deliver any report to the right audience on a customizable cadence.
Optimize customer journeys with advanced pre-queue and IVR metrics and enrich conversations with topic analytics.
Reveal valuable customer journey trends by integrating Talkdesk generated data with data from other systems, including any BI tool.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.