EBOOK

Talkdesk for Sales Powers Inside Sales Teams

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News

A Word From Our CEO: Series C Funding

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Talkdesk raises $143M in Series C

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ANALYTICS & INSIGHTS

Business intelligence

Turn insights into results with Talkdesk Explore.

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Powerful Insights for Data-Driven Customer Support

Leverage business intelligence to improve your contact center KPIs with Talkdesk Explore. In minutes, transform raw data and information into actionable insights to improve customer satisfaction and increase contact center operational efficiency.

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Choose How You View Your Data

Leverage a combination of pre-built and fully customizable reports, dashboards, and metrics, to track virtually any measure with just a few clicks.

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"Talkdesk’s reporting capabilities are one of the most important features. Management has been greatly enhanced by the use of custom reports."

GORDON JAMES, SENIOR MANAGER OF CUSTOMER OPERATIONS, BOINGO

Make the Right Decisions Faster

Gain visibility into your data to quickly uncover patterns, drill down into specifics and make better, more informed business decisions.

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Intelligent Insights For Everyone

Improve customer journeys and agent performance by leveraging AI-powered analytics such as topic analytics and IVR optimization recommendations, for a 360º view of every interaction.

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Talkdesk Explore Features

Pre-built Reports & Dashboards

Leverage a library of pre-built reports and dashboards to quickly drill down into the most relevant insights.

Create Reports & Dashboards

Create fully customized reports and dashboards with just a few clicks.

Custom Calculations

Use Explore Functions to mix and blend more than 900 metrics and dimensions to define, calculate and report on virtually any measure.

Scheduled Reports

Build, schedule, and deliver any report to the right audience on a customizable cadence.

Speech iQ Analytics

Identify common conversation themes, trends and customer intent using topic analytics.

IVR Path Analytics

Optimize customer journeys with advanced pre-queue metrics, IVR metrics and AI-driven recommendations.

Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 770 reviews on

1 star 2 star 3 star 4 star 5 star

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D
1 star 2 star 3 star 4 star 5 star

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS
1 star 2 star 3 star 4 star 5 star

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval
1 star 2 star 3 star 4 star 5 star

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer
1 star 2 star 3 star 4 star 5 star

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U
1 star 2 star 3 star 4 star 5 star

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G
1 star 2 star 3 star 4 star 5 star

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B
1 star 2 star 3 star 4 star 5 star

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta
1 star 2 star 3 star 4 star 5 star

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P
1 star 2 star 3 star 4 star 5 star

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D
1 star 2 star 3 star 4 star 5 star

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista
1 star 2 star 3 star 4 star 5 star

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy
1 star 2 star 3 star 4 star 5 star

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez
1 star 2 star 3 star 4 star 5 star

The perfect school

A very easy school to understand I have felt very comfortable and the teachers are for you all year long

Eduardo Gauna
1 star 2 star 3 star 4 star 5 star

talk desk helped me make calls to help…

talk desk helped me make calls to help pros know about the house call pro app and it changed their lives ..

toonz
1 star 2 star 3 star 4 star 5 star

Efficient, Effective, and Easy

First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.

Brian T.

1 star 2 star 3 star 4 star 5 star

Awesome Peoduct

It has been an impressive product has helped me a lot day by day, trying some different ones has been the most efficient

Customer
1 star 2 star 3 star 4 star 5 star

Excellent product, easy to configure

I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.

Scott B
1 star 2 star 3 star 4 star 5 star

TalkDesk is above the rest!

TalkDesk has been reliable and above the rest. The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Thais Pereira
1 star 2 star 3 star 4 star 5 star

Excellent product support

Excellent product support. The features on the product are really good. A big plus is that Talkdesk integrates with ServiceNow

Felippe

Related Resources

Customer Story

Boingo

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Webinar

Product Demo: Talkdesk Explore

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Guide

ContactBabel Customer Interaction Analytics

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