Leverage a library of pre-built reports and dashboards to quickly drill down into the most relevant insights.
Create fully customized reports and dashboards with just a few clicks.
Use Explore Functions to mix and blend more than 900 metrics and dimensions to define, calculate and report on virtually any measure.
Build, schedule, and deliver any report to the right audience on a customizable cadence.
Optimize customer journeys with advanced pre-queue and IVR metrics and enrich conversations with topic analytics.
Reveal valuable customer journey trends by integrating Talkdesk generated data with data from other systems, including any BI tool.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.