Leverage a library of pre-built reports and dashboards to quickly drill down into the most relevant insights.
Create fully customized reports and dashboards with just a few clicks.
Use Explore Functions to mix and blend more than 900 metrics and dimensions to define, calculate and report on virtually any measure.
Build, schedule, and deliver any report to the right audience on a customizable cadence.
Identify common conversation themes, trends and customer intent using topic analytics.
Optimize customer journeys with advanced pre-queue metrics, IVR metrics and AI-driven recommendations.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.