Talkdesk Explore · Business Intelligence - Analytics & Insights

ANALYTICS & INSIGHTS

Business intelligence

Turn insights into results with Talkdesk Explore.

Powerful Insights for Data-Driven Customer Support

Leverage business intelligence to improve your contact center KPIs with Talkdesk Explore. In minutes, transform raw data and information into actionable insights to improve customer satisfaction and increase contact center operational efficiency.

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Choose How You View Your Data

Leverage a combination of pre-built and fully customizable reports, dashboards, and metrics, to track virtually any measure with just a few clicks.

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"Talkdesk’s reporting capabilities are one of the most important features. Management has been greatly enhanced by the use of custom reports."

GORDON JAMES, SENIOR MANAGER OF CUSTOMER OPERATIONS, BOINGO

Make the Right Decisions Faster

Gain visibility into your data to quickly uncover patterns, drill down into specifics and make better, more informed business decisions.

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Intelligent Insights For Everyone

Improve customer journeys and agent performance by leveraging AI-powered analytics such as topic analytics and IVR optimization recommendations, for a 360º view of every interaction.

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Talkdesk Explore Features

Pre-built Reports & Dashboards

Leverage a library of pre-built reports and dashboards to quickly drill down into the most relevant insights.

Create Reports & Dashboards

Create fully customized reports and dashboards with just a few clicks.

Custom Calculations

Use Explore Functions to mix and blend more than 900 metrics and dimensions to define, calculate and report on virtually any measure.

Scheduled Reports

Build, schedule, and deliver any report to the right audience on a customizable cadence.

Speech iQ Analytics

Identify common conversation themes, trends and customer intent using topic analytics.

IVR Path Analytics

Optimize customer journeys with advanced pre-queue metrics, IVR metrics and AI-driven recommendations.

Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 773 reviews on

4 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

5 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

7 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

8 days ago

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

8 days ago

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

9 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

9 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

10 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

10 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

10 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

11 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

12 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

12 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

12 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

12 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

12 days ago

The perfect school

A very easy school to understand I have felt very comfortable and the teachers are for you all year long

Eduardo Gauna

12 days ago

talk desk helped me make calls to help…

talk desk helped me make calls to help pros know about the house call pro app and it changed their lives ..

toonz

12 days ago

Efficient, Effective, and Easy

First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.

Brian T.

12 days ago

Awesome Peoduct

It has been an impressive product has helped me a lot day by day, trying some different ones has been the most efficient

Customer

12 days ago

Excellent product, easy to configure

I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.

Scott B

Related Resources

Customer Story

Boingo

Learn More

WebinarJul 18, 2020

Product Demo: Talkdesk Explore

Watch Webinar

GuideOct 17, 2019

ContactBabel Customer Interaction Analytics

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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Business intelligence

Powerful Insights for Data-Driven Customer Support

Choose How You View Your Data

"Talkdesk’s reporting capabilities are one of the most important features. Management has been greatly enhanced by the use of custom reports."

Make the Right Decisions Faster

Intelligent Insights For Everyone

Talkdesk Explore Features

Pre-built Reports & Dashboards

Create Reports & Dashboards

Custom Calculations

Scheduled Reports

Speech iQ Analytics

IVR Path Analytics

Hear Why Our Customers Love Talkdesk

Very easy to use

Talkdesk Efficiency

Great tool!

10 out of 10!

I think that Talkdesk is brilliant!

Talkdesk is perfect for your customer…

Good experience

We love the Salesforce Integration

Great product and easy to use with a…

Talk Desk review

Great product

Great tool

very good product

Talkdesk has great features to manage…

Review Talkdesk

The perfect school

talk desk helped me make calls to help…

Efficient, Effective, and Easy

Awesome Peoduct

Excellent product, easy to configure

Related Resources

Boingo

Product Demo: Talkdesk Explore

ContactBabel Customer Interaction Analytics

Experience the Cloud Contact Center for Innovative Enterprises