ANALYTICS & INSIGHTS

Business intelligence

Turn insights into results with Talkdesk Explore.

Powerful Insights for Data-Driven Customer Support

Leverage business intelligence to improve your contact center KPIs with Talkdesk Explore. In minutes, transform raw data and information into actionable insights to improve customer satisfaction and increase contact center operational efficiency.

Choose How You View Your Data

Leverage a combination of pre-built and fully customizable reports, dashboards, and metrics, to track virtually any measure with just a few clicks.

"Talkdesk’s reporting capabilities are one of the most important features. Management has been greatly enhanced by the use of custom reports."

GORDON JAMES, SENIOR MANAGER OF CUSTOMER OPERATIONS, BOINGO

Make the Right Decisions Faster

Gain visibility into your data to quickly uncover patterns, drill down into specifics and make better, more informed business decisions.

Intelligent Insights For Everyone

Improve customer journeys and agent performance by leveraging AI-powered analytics such as topic analytics and IVR optimization recommendations, for a 360º view of every interaction.

Talkdesk Explore Features

Pre-built Reports & Dashboards

Leverage a library of pre-built reports and dashboards to quickly drill down into the most relevant insights.

Create Reports & Dashboards

Create fully customized reports and dashboards with just a few clicks.

Custom Calculations

Use Explore Functions to mix and blend more than 900 metrics and dimensions to define, calculate and report on virtually any measure.

Scheduled Reports

Build, schedule, and deliver any report to the right audience on a customizable cadence.

Speech iQ Analytics

Identify common conversation themes, trends and customer intent using topic analytics.

IVR Path Analytics

Optimize customer journeys with advanced pre-queue metrics, IVR metrics and AI-driven recommendations.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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