EBOOK

Talkdesk for Sales Powers Inside Sales Teams

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News

A Word From Our CEO: Series C Funding

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Talkdesk raises $143M in Series C

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PLATFORM

Work From Home With Talkdesk Boost

Accelerate your digital transformation with a phased migration to the cloud, boosting investments in on-premises ACDs with modern contact center features and applications.

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Begin Your Strategic Cloud Migration, Flexibly

Talkdesk Boost augments on-premises ACDs with modern, AI-driven cloud contact center applications to boost agent productivity, operational efficiency, agility and CX. Quickly and efficiently enable agents to work remotely while reducing costs as part of our suite of Flexible Deployment options.

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Future-Proof Your Investment

Keep your ACD routing structure while enjoying next-generation cloud capabilities with access to a constant stream of new features and the ability to expand internationally at your pace.

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Move Your Agents to the Cloud

Companies need a contact center business continuity plan to accommodate staff while maintaining a high level of customer support, but most on premises contact centers are not equipped to support remote customer service staff. Now you can equip your agents with best-in-class tools to work from anywhere, without missing a beat.

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Take Advantage of Cloud Flexibility

No two contact centers have the exact same deployment needs and our microservices-based and cloud native architecture enables Talkdesk to offer five powerful flexible deployment options for a fully-customized model. Users can maximize telephony investments, store key data in a private cloud and choose their cloud’s geographic location and provider.

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Take Your Customer Experience to the Next Level

Equip your agents, supervisors and customers with intelligent tools to make every customer moment an experience that matters.

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"Talkdesk Boost is such a no brainer. I am so stunned that no one else has done this before."

BLAIR PLEASANT, PRESIDENT & PRINCIPAL ANALYST AT COMMFUSION

Embrace All Digital Opportunities

Empower your agents with mobile access and real-time knowledge to deliver consistent business outcomes and excellence across every customer touchpoint.

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Talkdesk Boost Features

xConnect

Our Universal Communications Layer allows you to completely integrate with your on-premises ACD.

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60+ Integrations

Get instant access to the industry’s deepest integration with Salesforce and other best-in-class pre-integrated technology partners.

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Powered by Talkdesk iQ

Leverage AI infused throughout the platform to drive efficiency and automation everywhere.

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Agent Assist

Use AI to empower agents with a personalized assistant that listens, learns and provides intelligent recommendations.

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Workforce Management

Improve operations with AI-powered forecasting and automated scheduling.

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Agent Desktop and Mobile Agent

Empower your agents to engage with customers anytime, anywhere, and from any device.

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Call Recording and Speech Analytics

Intelligently analyze real-time and historical calls to uncover trends and improve performance.

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Live reporting and historical analytics

Turn insight into action with completely customizable real-time and historical reporting and game-changing benchmarking tools.

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Omnichannel

Simplify communication across a wide range of integrated channels with an intuitive interface.

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Meet Our Other Flexible Deployment Options

xConnect

Connect to any carrier

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Hybrid Cloud

Choose your storage deployment model

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Regional Cloud

Select your cloud location

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Select Cloud

Use your preferred cloud provider

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Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 781 reviews on

1 star 2 star 3 star 4 star 5 star

Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

Danny Velasquez
1 star 2 star 3 star 4 star 5 star

Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

Diana
1 star 2 star 3 star 4 star 5 star

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K
1 star 2 star 3 star 4 star 5 star

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva
1 star 2 star 3 star 4 star 5 star

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta
1 star 2 star 3 star 4 star 5 star

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte
1 star 2 star 3 star 4 star 5 star

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark
1 star 2 star 3 star 4 star 5 star

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D
1 star 2 star 3 star 4 star 5 star

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS
1 star 2 star 3 star 4 star 5 star

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval
1 star 2 star 3 star 4 star 5 star

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer
1 star 2 star 3 star 4 star 5 star

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U
1 star 2 star 3 star 4 star 5 star

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G
1 star 2 star 3 star 4 star 5 star

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B
1 star 2 star 3 star 4 star 5 star

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta
1 star 2 star 3 star 4 star 5 star

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P
1 star 2 star 3 star 4 star 5 star

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D
1 star 2 star 3 star 4 star 5 star

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista
1 star 2 star 3 star 4 star 5 star

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy
1 star 2 star 3 star 4 star 5 star

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

Related Resources

Webinar

AI and the Contact Center: Radical revolution or methodical evolution?

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Ebook

Talkdesk: Enterprise Cloud Contact Center for the Digital World

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Press Release

Move to the cloud for free with Talkdesk Boost for Business Continuity in 15 days

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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