Talkdesk Boost augments on-premises ACDs with modern, AI-driven cloud contact center applications to boost agent productivity, operational efficiency, agility and CX. Quickly and efficiently enable agents to work remotely while reducing costs as part of our suite of Flexible Deployment options.
Companies need a contact center business continuity plan to accommodate staff while maintaining a high level of customer support, but most on premises contact centers are not equipped to support remote customer service staff. Now you can equip your agents with best-in-class tools to work from anywhere, without missing a beat.
No two contact centers have the exact same deployment needs and our microservices-based and cloud native architecture enables Talkdesk to offer five powerful flexible deployment options for a fully-customized model. Users can maximize telephony investments, store key data in a private cloud and choose their cloud’s geographic location and provider.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.