Harness a complete AI-powered analytics suite for the customer service insights you need to decide and act with confidence for better business outcomes. Leverage real-time performance dashboards, business intelligence and customer feedback surveys to improve contact center operations and increase customer satisfaction.
AI-Fueled Talkdesk Speech Analytics™ allows you to access, analyze and act on every customer interaction. Get insights about current and emerging trends, customer sentiment and intent. Take proactive action to reduce costs, increase operational efficiency, and provide customers with the solution and experience they need and deserve.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
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