Analytics & Insights

Turn every decision into data-driven actions with Talkdesk Analytics.

Unlock the Power of Data

Harness a complete AI-powered analytics suite for the customer service insights you need to decide and act with confidence for better business outcomes. Leverage real-time performance dashboards, business intelligence and customer feedback surveys to improve contact center operations and increase customer satisfaction.

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Turn Insights Into Results

Talkdesk Explore is a powerful business intelligence tool that makes data visualization and exploration easy with flexible filtering, scheduling, and customization options for a 360-degree view of contact center performance.

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"Having all of those analytics really helped us take off the ground and become better at serving our customers."

VANESSA AVILA, TECHNICAL SERVICES MANAGER, TAULIA

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Turn Real-Time Analytics Into Great Performance

With Talkdesk Live, you will serve up customized dashboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction.

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Turn Customer Feedback Into Customer Satisfaction

Capture and act on customer, product, brand & employee feedback with fast and simple surveys. Compare customer and agent perception on any call to ensure consistent support and identify coaching opportunities.

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Analytics & Insights Features

Real-time Reporting & Dashboards

Provide a window into your contact center with real-time dashboards and reporting to drive better business outcomes.

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Business Intelligence

Make more effective data-driven decisions with powerful business intelligence.

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Benchmark Data

Benchmark your contact center against industry peers to help identify areas for savings and quality improvement.

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Customer Feedback

Go from real-time customer feedback to resolution in no time with fast and simple surveys.

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Speech Analytics

Use the power of AI to understand customer intent, automate call quality monitoring and improve agent performance.

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Sentiment Analysis

Leverage AI-powered analytics to discern and act-on customer sentiment through conversation tone and keywords.

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Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 778 reviews on

18 days ago

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K

1 days ago

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva

14 days ago

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta

19 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

21 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

22 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

23 days ago

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

23 days ago

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

24 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

24 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

25 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

25 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

25 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

26 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

27 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

27 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

27 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

27 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

27 days ago

The perfect school

A very easy school to understand I have felt very comfortable and the teachers are for you all year long

Eduardo Gauna

27 days ago

talk desk helped me make calls to help…

talk desk helped me make calls to help pros know about the house call pro app and it changed their lives ..

toonz

Related Resources

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Make Better, Faster Data-driven Decisions

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How Real-Time Call Analytics Can Help Your Reps Have Smarter Conversations

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ReportAug 14, 2019

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Analytics & Insights

Unlock the Power of Data

Turn Insights Into Results

"Having all of those analytics really helped us take off the ground and become better at serving our customers."

Turn Real-Time Analytics Into Great Performance

Turn Customer Feedback Into Customer Satisfaction

Analytics & Insights Features

Real-time Reporting & Dashboards

Business Intelligence

Benchmark Data

Customer Feedback

Speech Analytics

Sentiment Analysis

Hear Why Our Customers Love Talkdesk

Talkdesk has made our jobs easier!

Very good

The connection is very good and I do…

Very easy to use

Talkdesk Efficiency

Great tool!

10 out of 10!

I think that Talkdesk is brilliant!

Talkdesk is perfect for your customer…

Good experience

We love the Salesforce Integration

Great product and easy to use with a…

Talk Desk review

Great product

Great tool

very good product

Talkdesk has great features to manage…

Review Talkdesk

The perfect school

talk desk helped me make calls to help…

Related Resources

Make Better, Faster Data-driven Decisions

How Real-Time Call Analytics Can Help Your Reps Have Smarter Conversations

2019 Talkdesk Contact Center KPI and Benchmarking

Experience the Cloud Contact Center for Innovative Enterprises