Analytics & Insights

Turn every decision into data-driven actions with Talkdesk Analytics.

Unlock the Power of Data

Harness a complete AI-powered analytics suite for the customer service insights you need to decide and act with confidence for better business outcomes. Leverage real-time performance dashboards, business intelligence and customer feedback surveys to improve contact center operations and increase customer satisfaction. 

Turn Insights Into Results

Talkdesk Explore is a powerful business intelligence tool that makes data visualization and exploration easy with flexible filtering, scheduling, and customization options for a 360-degree view of contact center performance.

"Having all of those analytics really helped us take off the ground and become better at serving our customers."

VANESSA AVILA, TECHNICAL SERVICES MANAGER, TAULIA

Turn Real-Time Analytics Into Great Performance

With Talkdesk Live, you will serve up customized dashboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction. 

Turn Every Conversation Into Customer Intelligence You Can Act On

AI-Fueled Talkdesk Speech Analytics™ allows you to access, analyze and act on every customer interaction. Get insights about current and emerging trends, customer sentiment and intent. Take proactive action to reduce costs, increase operational efficiency, and provide customers with the solution and experience they need and deserve.

Turn Customer Feedback Into Customer Satisfaction

Capture and act on customer, product, brand & employee feedback with fast and simple surveys. Compare customer and agent perception on any call to ensure consistent support and identify coaching opportunities.

Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 781 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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