Talkdesk Agent provides the flexibility to handle calls from anywhere on the desktop. Leverage screen pops, click-to-call and more.
Talkdesk automatically synchronizes customer data to display information the moment a call is received.
Configure Talkdesk to automatically trigger events in connected applications to save reps valuable time.
Using just your account information, you can quickly and easily connect Talkdesk with 30+ contact center software integrations.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.