PLATFORM | CONTACT CENTER SOFTWARE
Talkdesk cloud contact center system for modernizing call centers.
Trusted enterprise-grade with consumer simplicity.
The Talkdesk cloud contact solution offers powerful features to maximize agent productivity, such as AI-powered workflows and synchronized databases that all agents can access. Plus, our solution includes self-service omnichannel options to enhance customer experiences by giving them the information they need, when they need it.
Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability. Rapidly scale to any enterprise requirement with low-code, no-code, and custom-code development tools.
Modernize with cloud-native architecture.
Born in the cloud, the Talkdesk platform is reliable, scalable, and secure. Automate and optimize your critical customer support with the broadest set of end-to-end CX applications.
Build agility with low-code.
Scale to meet shifting customer demands at a moment’s notice with a full range of low-code and traditional development tools that accelerate contact center customization.
Power every step of the customer journey with AI.
Upgrade your customer experience with AI-powered knowledge, recommendations, workflows, and insights. Deliver a faster and more frictionless customer experience.
Automate workflows and synchronize data across systems.
Talkdesk’s more than 60 out-of-the-box integrations with leading CX systems allow you to quickly and securely connect your most important systems. Drive agent productivity and ensure agents always have the information they need to personalize every interaction.
Keep customers happy with superior voice quality.
Talkdesk Global Communications Network™ is designed to minimize latency and support call distribution for crystal-clear conversations, backed by industry-leading MOS scores.
Protect customer data.
Talkdesk is certified with SOC2 Type II and is GDPR compliant. Talkdesk follows the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, Cloud Security Alliance (CSA) and PCI-DSS.
Real-time status updates.
Talkdesk keeps customers informed and provides accurate timeline estimates for issue resolution.
Cloud contact center FAQs.
What is a cloud contact center?
A cloud contact center facilitates both inbound and outbound calls via web-based software, as opposed to on-premise equipment. Cloud contact centers are not only more cost-effective than traditional, on-premise systems, but they also include additional features that are not possible in older technology. For instance, they might be able to provide real-time suggestions and shortcuts to agents during customer interactions. Cloud contact centers can also facilitate better quality management by tracking agent performance analytics, leading to overall better customer communications.
How does a cloud contact center work?
A cloud contact center provider can offer lots of essential features, all in a single platform. Instead of needing to switch between different programs or on-premise equipment, agents can use a single cloud contact center platform to access everything they need from centralized databases to AI-enabled shortcuts. Plus, cloud contact center platforms include customer-facing tools, such as interactive voice response (IVR) and self-service options.