Our security, compliance and privacy approach is designed to protect your contact center operations and data from threats.
Have full visibility into agent activities and proactively monitor your contact center with Talkdesk Guardian™, a full suite of security controls at your fingertips unmatched in the cloud contact center marketplace.
With security information delivered in real-time, such as recommendations and warnings, you can quickly and effectively manage internal and external security threats, wherever your agents are located.
In this constantly changing business environment, making sure your contact center operates in full security has been more important than ever.
With a fully-remote or hybrid workforce, companies must continue securing contact center operations just like before, when everyone worked from the office.
Talkdesk holds 30+ certifications and ensures your business and customer data are always secure by aligning with rigorous security frameworks and privacy laws.
A dedicated security team works every day to strengthen our security posture. In addition to closely monitoring the threats landscape, they also conduct regular audits of our system.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.
I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.