Our security, compliance and privacy approach is designed to protect your contact center operations and data from threats.
Have full visibility into agent activities and proactively monitor your contact center security with Talkdesk Guardian™, an unmatched solution in the cloud contact center marketplace.
With detailed reports and AI-generated dashboards, you can quickly and effectively manage internal and external security threats, wherever your agents are located.
In this constantly changing business environment, making sure your contact center operates in full security has been more important than ever.
With a fully-remote or hybrid workforce, companies must continue securing contact center operations just like before, when everyone worked from the office.
Talkdesk holds 30+ certifications and ensures your business and customer data are always secure by aligning with rigorous security frameworks and privacy laws.
A dedicated security team works every day to strengthen our security posture. In addition to closely monitoring the threats landscape, they also conduct regular audits of our system.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.