Talkdesk Agent Assist, empowering agents to support customers.

Talkdesk Agent Assist

Help agents resolve customer issues correctly and quickly.

Automatic Summary

Talkdesk launches Automatic Summary, powered by GPT.

Agent Assist Automate Repetitive Tasks More Interactions

Automate repetitive tasks to allow agents to focus on more complex interactions.

Integrate Knowledge Base For Automated Contextual Recommendations

Integrate your knowledge base for automated contextual recommendations.

Agent Assist Automate Repetitive Tasks

Improve agent proficiency and accuracy.

Reduce The Need For Supervisor Assistance

Reduce the need for supervisor assistance.

"Agent Assist offers agents real-time tips and information based on their conversation with a customer. It helps new agents feel more supported and keeps them motivated."

André Cavaco Leitão Global Director, Workforce Optimization, Farfetch

Talkdesk Agent Assist features.

Next best actions
Knowledge base suggestions
Real-time call transcription
Smart Scripts
Interaction summary
Interaction history
In-app automations
AI Trainer™

Customers love Talkdesk.

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