Talkdesk Agent Assist, empowering agents to support customers.
Agent Assist is an AI-powered assistant that listens, guides, and assists agents during customer interactions, empowering agents to resolve customer inquiries faster and reduce average handle time.
Help agents resolve customer issues correctly and quickly with Agent Assist™.
Deliver great customer experiences by empowering your agents with automated assistance, contextual recommendations, and next best actions during live interactions. With generative AI, Agent Assist helps agents answer customer inquiries quickly and accurately, reducing contact center costs and improving operational efficiency.
"When we say ‘effortless,’ it means for the caller, but also the agent. Talkdesk improves the user experience as well as the customer experience."
Rita Michaud Director, CX Enterprise Project Management, Serta Simmons Bedding at LLC
Reduce the need for supervisor assistance.
Enable agents to be more self-sufficient in solving customer issues, giving supervisors more time to focus on priority tasks.
Talkdesk Agent Assist features.
Next best actions
Quickly resolve customer issues by proactively providing agents with next best action recommendations for each stage of the conversation.
Real-time call transcription
Transcribe calls in real-time using advanced speech-to-text and natural language processing technology.
Agents get instant step-by-step guidance during the call on how to resolve a query quickly and correctly.
Automatic interaction summary
Generative AI automatically summarizes interactions and selects an accurate disposition, eliminating after call work.
Whether it’s a call from a virtual agent or a human agent, quickly bring an agent up to speed with automated access to the interaction history.
Automate manual tasks and capture customer information inside any application, without leaving Talkdesk Workspace.