Help agents resolve customer issues correctly and quickly.
Deliver great customer experiences with Talkdesk Agent Assist™ by empowering your agents with automated assistance, contextual recommendations, and next best actions during live interactions.
Talkdesk launches Automatic Summary, powered by GPT.
Talkdesk Agent Assist now supports Automatic Summary, a GPT-powered feature that streamlines after-call work by generating detailed, high-quality summaries in seconds.
Integrate your knowledge base for automated contextual recommendations.
Connect to your knowledge base to provide agents with contextual recommendations and direct answers to quickly resolve issues during live interactions. Use Talkdesk Knowledge Management™ to get answers, not articles.
Improve agent proficiency and accuracy.
Provide real-time call transcriptions and dynamically suggest answers from the knowledge base to boost first contact resolution. Get step-by-step guidance throughout a call with Smart Scripts, to resolve a query quickly and correctly and decrease ramp up time for new agents.
"Agent Assist offers agents real-time tips and information based on their conversation with a customer. It helps new agents feel more supported and keeps them motivated."
Talkdesk Agent Assist features.
Next best actions
Quickly resolve customer issues by proactively providing agents with next best action recommendations for each stage of the conversation.
Real-time call transcription
Transcribe calls in real-time using advanced speech-to-text and natural language processing technology.
Agents get instant step-by-step guidance during the call on how to resolve a query quickly and correctly.
Maintain high-quality customer care after every call with an automated interaction summary, with the key highlights, previous actions taken and a copy of the full transcription.
Whether it’s a call from a virtual agent or a human agent, quickly bring an agent up to speed with automated access to the interaction history.
Automate manual tasks and capture customer information inside any application, without leaving Talkdesk Workspace.