Talkdesk Studio - Cloud IVR Software

Customer Engagement

Studio

Studio makes it easy to design, build, and deploy compelling customer journeys with clicks – not code

Smart and effective customer journeys — simply designed!

Ditch the complexity of creating call flows. Studio provides a clear visual of the customer journey, all while enabling non-technical stakeholders to create intelligent, context-driven flows that deliver a friction-free customer experience.

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Visual Flow Designer

Build problem-free call flows using a best-in-class interactive flow designer that lets you visualize the exact flow structure and outcome at any stage.

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Pre-packaged Library of Powerful Components

Simply build and deploy customer journeys using a rich library of out-of-the-box components that can trigger call flow actions such as CRM data dips, callbacks or menu options.

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"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

FROST & SULLIVAN 2019 BEST PRACTICES AWARD, CLOUD CONTACT CENTER - NORTH AMERICA

AI-optimized IVR

Optimize call flows with real-time error flagging, advanced IVR metrics and AI-driven insights.

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Powerful Integration Engine

Collect information from any third-party system, and use that context to improve and optimize routing decisions, ensuring callers are matched with the best available agents.

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Studio Capabilities

Limitless IVR Options

Create your perfect combination of IVR scripts, menus, and options to deliver a seamless customer experience.

Clicks, Not Code

Empower non-technical users to autonomously configure, design, and manage both simple and sophisticated call flows.

Functions

Optionally extend routing functionality with advanced business logic using a built-in low code editor that offers customization and agility.

Queue Management

Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.

Speech Recognition

Provide a convenient, hands-free IVR experience for customers with natural language processing.

"With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before."

DALE STURGILL, VP OF CALL CENTER OPERATIONS, EMPLOYBRIDGE

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Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 781 reviews on

23 days ago

Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

Danny Velasquez

3 days ago

Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

Diana

25 days ago

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K

9 days ago

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva

22 days ago

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta

27 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

29 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

30 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

today

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

today

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

1 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

2 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

2 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

2 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

2 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

3 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

4 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

4 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

4 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

4 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

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Optimal Customer Experience Through Contact Center Call Flows

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What is IVR and 6 Benefits of Using One In Your Call Center

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Studio

Smart and effective customer journeys — simply designed!

Visual Flow Designer

Pre-packaged Library of Powerful Components

"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

AI-optimized IVR

Powerful Integration Engine

Studio Capabilities

Limitless IVR Options

Clicks, Not Code

Functions

Queue Management

Speech Recognition

"With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before."

Hear Why Our Customers Love Talkdesk

Works well new mobile app is exciting…

Talk desk is a great tool for our…

Talkdesk has made our jobs easier!

Very good

The connection is very good and I do…

Very easy to use

Talkdesk Efficiency

Great tool!

10 out of 10!

I think that Talkdesk is brilliant!

Talkdesk is perfect for your customer…

Good experience

We love the Salesforce Integration

Great product and easy to use with a…

Talk Desk review

Great product

Great tool

very good product

Talkdesk has great features to manage…

Review Talkdesk

Related Resources

Optimal Customer Experience Through Contact Center Call Flows

Easily Create IVR Routing Flows

What is IVR and 6 Benefits of Using One In Your Call Center

Experience the Cloud Contact Center for Innovative Enterprises