Create your perfect combination of IVR scripts, menus, and options to deliver a seamless customer experience.
Empower non-technical users to autonomously configure, design, and manage both simple and sophisticated call flows.
Optionally extend routing functionality with advanced business logic using a built-in low code editor that offers customization and agility.
Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.
Provide a convenient, hands-free IVR experience for customers with natural language processing.
DALE STURGILL, VP OF CALL CENTER OPERATIONS, EMPLOYBRIDGE
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.
I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.