EBOOK

Talkdesk for Sales Powers Inside Sales Teams

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News

A Word From Our CEO: Series C Funding

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Talkdesk raises $143M in Series C

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Customer Engagement

Omnichannel

Talkdesk Omnichannel empowers contact centers to quickly identify, route and respond to high-profile customer support issues.

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Meet Your Customers Where They Are

Engage with customers and prospects through their preferred channel. Retain conversation context and personalize conversations even if interactions begin in one channel and end on another.

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Engage with Customers in Their Preferred Channel

Increase satisfaction and engage with customers in their channel of choice. Talkdesk Omnichannel provides integrated customer support through SMS, live chat, email, social messaging and more.

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Simplify Communication with a Unified Interface

Service customer needs on any communication channel and move seamlessly from one channel to another within a single interaction. Agents have quick access to customer profile information, ensuring a responsive, personalized experience.

"Omnichannel also delivers broad social listening capabilities and an intuitive Chatbot builder that enables non-technical users to instantly build chatbots, powered by Talkdesk iQ."

FROST & SULLIVAN BEST PRACTICES AWARD, Product Line Strategy Leadership 2019

See Actionable Insights Across All Channels

Gain a complete understanding of your team’s performance with centralized reporting across all digital channels.

"Omnichannel strategies have the biggest impact on CX capability."

2017 Dimension Data Report

Launch a Chatbot in Minutes

Our intuitive chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support. If you can set up a social media profile, you can build a Talkdesk Chatbot. It’s that simple!

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Talkdesk Omnichannel Features

Email, Messaging & Chat

Reach customers by digital channel of their choice, any time, anywhere

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Social Listening

Field and respond to social media inquiries from a single interface

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Chatbot Builder

Leave the most repetitive tasks to bots and let agents focus on delighting customers

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Comprehensive Reporting

Compare performance across all channels with detailed, out-of-the-box analytics

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Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 773 reviews on

1 star 2 star 3 star 4 star 5 star

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte
1 star 2 star 3 star 4 star 5 star

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark
1 star 2 star 3 star 4 star 5 star

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D
1 star 2 star 3 star 4 star 5 star

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS
1 star 2 star 3 star 4 star 5 star

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval
1 star 2 star 3 star 4 star 5 star

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer
1 star 2 star 3 star 4 star 5 star

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U
1 star 2 star 3 star 4 star 5 star

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G
1 star 2 star 3 star 4 star 5 star

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B
1 star 2 star 3 star 4 star 5 star

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta
1 star 2 star 3 star 4 star 5 star

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P
1 star 2 star 3 star 4 star 5 star

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D
1 star 2 star 3 star 4 star 5 star

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista
1 star 2 star 3 star 4 star 5 star

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy
1 star 2 star 3 star 4 star 5 star

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez
1 star 2 star 3 star 4 star 5 star

The perfect school

A very easy school to understand I have felt very comfortable and the teachers are for you all year long

Eduardo Gauna
1 star 2 star 3 star 4 star 5 star

talk desk helped me make calls to help…

talk desk helped me make calls to help pros know about the house call pro app and it changed their lives ..

toonz
1 star 2 star 3 star 4 star 5 star

Efficient, Effective, and Easy

First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.

Brian T.

1 star 2 star 3 star 4 star 5 star

Awesome Peoduct

It has been an impressive product has helped me a lot day by day, trying some different ones has been the most efficient

Customer
1 star 2 star 3 star 4 star 5 star

Excellent product, easy to configure

I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.

Scott B

Related Resources

Webinar

Executive Roundtable: 5 Signs You’re Ready For 2025

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Ebook

Frost & Sullivan: How Digital Transformation Impacts the Modern Contact Center

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Report

Gartner Names Talkdesk a Leader in 2019 CCaaS Magic Quadrant for North America

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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