Talkdesk Omnichannel™ empowers contact centers to quickly identify, route, and respond to customer support issues across multiple channels.
Meet your customers where they are.
Engage with customers and prospects through their channel of choice. Keep conversation context and personalize interactions across a wide range of communication channels.
"Omnichannel also delivers broad social listening capabilities and an intuitive Chatbot builder that enables non-technical users to instantly build chatbots."
See actionable insights across all channels.
Gain a complete understanding of your team’s performance with centralized reporting across all digital channels.
"Omnichannel strategies have the biggest impact on CX capability."
Launch a chatbot in minutes.
Our intuitive chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support.
If you can set up a social media profile, you can build a Talkdesk Chatbot. Simple.