Customer Engagement

Omnichannel.

Talkdesk Omnichannel™ empowers contact centers to quickly identify, route, and respond to customer support issues across multiple channels.

Omnichannel.

Meet your customers where they are.

Engage with customers and prospects through their channel of choice. Keep conversation context and personalize interactions across a wide range of communication channels.

Engage with customers in their channel of choice.

Engage with customers in their channel of choice.

Talkdesk Omnichannel™ provides integrated customer support through SMS, live chat, email, social messaging, and more.

Simplify communication with a unified interface.

Simplify communication with a unified interface.

Move seamlessly across channels within a single interaction and give agents quick access to customer profile information, ensuring a responsive, personalized experience.

"Omnichannel also delivers broad social listening capabilities and an intuitive Chatbot builder that enables non-technical users to instantly build chatbots."

FROST & SULLIVAN BEST PRACTICES AWARD, Product Line Strategy Leadership 2019

See actionable insights across all channels.

See actionable insights across all channels.

Gain a complete understanding of your team’s performance with centralized reporting across all digital channels.

"Omnichannel strategies have the biggest impact on CX capability."

2017 Dimension Data Report

Launch a chatbot in minutes.

Launch a chatbot in minutes.

Our intuitive chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support.

If you can set up a social media profile, you can build a Talkdesk Chatbot. Simple.

Talkdesk Omnichannel features.

Email

Easily manage all email communications within a single interface.

Live Chat

Leverage real-time chat communication to deliver a more personalized customer experience.

Messaging

Reach customers on the digital channel of their choice, any time, anywhere.

Social listening

Field and respond to social media inquiries from a single interface.