Customer Engagement


Talkdesk Omnichannel empowers contact centers to quickly identify, route and respond to high-profile customer support issues.

Meet Your Customers Where They Are

Engage with customers and prospects through their preferred channel. Retain conversation context and personalize conversations even if interactions begin in one channel and end on another.

Engage with Customers in Their Preferred Channel

Increase satisfaction and engage with customers in their channel of choice. Talkdesk Omnichannel provides integrated customer support through SMS, live chat, email, social messaging and more.

Simplify Communication with a Unified Interface

Service customer needs on any communication channel and move seamlessly from one channel to another within a single interaction. Agents have quick access to customer profile information, ensuring a responsive, personalized experience.

"Omnichannel also delivers broad social listening capabilities and an intuitive Chatbot builder that enables non-technical users to instantly build chatbots, powered by Talkdesk iQ."

FROST & SULLIVAN BEST PRACTICES AWARD, Product Line Strategy Leadership 2019

See Actionable Insights Across All Channels

Gain a complete understanding of your team’s performance with centralized reporting across all digital channels.

"Omnichannel strategies have the biggest impact on CX capability."

2017 Dimension Data Report

Launch a Chatbot in Minutes

Our intuitive chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support. If you can set up a social media profile, you can build a Talkdesk Chatbot. It’s that simple!

Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 784 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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