Service customer needs on any communication channel and move seamlessly from one channel to another within a single interaction. Agents have quick access to customer profile information, ensuring a responsive, personalized experience.
FROST & SULLIVAN BEST PRACTICES AWARD, Product Line Strategy Leadership 2019
Gain a complete understanding of your team’s performance with centralized reporting across all digital channels.
2017 Dimension Data Report
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
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