Meet your customers where they are.
Engage with customers and prospects through their channel of choice. Keep conversation context and personalize interactions across a wide range of communication channels.
Engage with customers in their channel of choice.
Talkdesk Omnichannel™ provides integrated customer support through SMS, live chat, email, social messaging, and more.
Simplify communication with a unified interface.
Move seamlessly across channels within a single interaction and give agents quick access to customer profile information, ensuring a responsive, personalized experience.
"Omnichannel also delivers broad social listening capabilities and an intuitive Chatbot builder that enables non-technical users to instantly build chatbots."
See actionable insights across all channels.
Gain a complete understanding of your team’s performance with centralized reporting across all digital channels.
"Omnichannel strategies have the biggest impact on CX capability."
Launch a chatbot in minutes.
Our intuitive chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support.
If you can set up a social media profile, you can build a Talkdesk Chatbot. Simple.
Talkdesk Omnichannel features.
Easily manage all email communications within a single interface.
Live Chat
Leverage real-time chat communication to deliver a more personalized customer experience.
Messaging
Reach customers on the digital channel of their choice, any time, anywhere.
Social listening
Field and respond to social media inquiries from a single interface.
Customers love Talkdesk.
Rated 4.4 out of 5 based on 787 reviews on 
