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Enterprise

Talkdesk provides a secure and reliable AI-powered contact center solution for enterprises looking to build an iconic brand through exceptional customer experience

The Cloud Contact Center Designed for the Modern Enterprise

Modern customers demand more from the companies they do business with. To stay relevant, you must meet their needs today and anticipate their expectations tomorrow. Talkdesk was built to give businesses the best of both worlds: a quickly deployed, intuitive solution that leverages AI and rapid innovation to ensure you’re ready for the future.

Enterprise-Class Performance You Can Trust

AVAILABLE

24/7

Security and data team

SECURE

30+

Security certifications

SCALABLE

30

Seconds to provision a new agent

RELIABLE

100%

Uptime SLA

Break Down Technology Siloes

Your technology stack is constantly growing. Your contact center needs to leverage the data in all those systems in order to enable a contextual and highly personalized customer experience. That’s why Talkdesk integrates with popular business tools out-of-the-box and has open APIs for custom integration.

  • Integrate with 50+ business tools using clicks — not code
  • Set up time-saving automations between Talkdesk and tools like Salesforce and Microsoft Teams
  • Instantly extend your contact center capabilities through AppConnect
  • Leverage cloud contact center applications on top of your existing ACD
  • Leverage our open platform to craft your ideal contact center ecosystem

Accelerate Your Digital Journey

Being a modern enterprise means engaging with customers where they prefer. Talkdesk Omnichannel enables agents to field customer inquiries across a variety of channels, without losing context if the conversation moves from one channel to the next.

"We came to Talkdesk because we were looking for something more than just a contact center solution. We were looking for a partner who wanted to innovate as much as we do."

ZAC JACOBSON, VP OF MEMBER EXPERIENCE, PELOTON

Peloton reduced missed inbound opportunities by 50%.

Turn Advanced Reporting Insights Into Action

Stay ahead of the curve with a full suite of AI-powered reporting and analytics tools. Talkdesk provides deep insights into real-time metrics and historical contact center trends so you know exactly where to take action.

  • Instantly access large volumes of data
  • Click to create custom reports tailored to the unique needs of your business
  • Use customizable live dashboards to keep up with key metrics and KPIs in real time
  • Harness AI for agent coaching recommendations, improved IVR flows and more

Forecast and Plan Your Workforce Effectively

Outdated tools and processes make properly staffing your contact center and responding to changing scenarios an impossibility. Talkdesk Workforce Management uses AI to help you plan and manage your contact center’s changing conditions.

  • Use machine learning to accurately forecast call volume
  • Create and manage agent schedules that maximize resources
  • Rely on AI for intraday recommendations and staffing adjustments
  • Instantly add and ramp up new agents at any time, in any location

Powering the World’s Top Companies

Purpose-Fit for all Your Enterprise Needs

100% Uptime SLA

It’s critical that your business stays up. That’s why we strive for perfection. Talkdesk offers the contact center industry’s first and only 100% uptime SLA.

Global Coverage

Leverage any of Talkdesk’s nine global data centers to guarantee uptime and reliability no matter where you are in the world.

AI at Every Layer

Talkdesk iQ runs seamlessly in the background, revealing insights and presenting recommendations that help you optimize your operations and improve customer engagements.

Global Call Quality

Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability. Quality is backed by an industry-leading 4.22 MOS.

HIPAA and GDPR Compliant

Go cloud without compromise. Talkdesk is compliant with common privacy laws designed to ensure your customers’ data stays safe.

Intelligent Routing

Improve first contact resolution. Route callers to the agent best suited to address their needs based on real-time, contextual data.

No Need to Rip & Replace

Pace your path to cloud. Take advantage of cloud contact center applications that sit on top of your on-prem ACD. Keep your carrier, too.

Advanced Analytics

Maintain a real-time view of the contact center to take immediate action. Custom reports and dashboards put you in control of your data, so it’s easy to reduce risk and improve service.

Workforce Management

Use historical data and AI to automate planning and forecasting in order to provide optimal schedules and happier agents.

Endless Integrations

Easily extend the capabilities of your contact center. Integrate with modern business tools like Salesforce and Zendesk and add new functionality through the AppConnect marketplace.

30+ Security Certifications

We have the most comprehensive set of company security standards in the industry — and the best people in place to uphold them.

Flexible Deployment

Deploy your contact center to support the unique needs of your business. Enjoy the benefits of a fully customizable cloud model to satisfy security and compliance requirements and your business needs.

White-Glove Service

Turn a signed contract into a flourishing partnership. Work hand-in-hand with a dedicated customer success manager and have access to a world-class support team — at no additional cost to you.

The Total Economic Impact™ of Talkdesk Enterprise Cloud Contact Center

Learn How Talkdesk Enterprise Cloud Contact Center Delivered an ROI of 346%

Industry Recognition

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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