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Enterprise

Talkdesk provides a secure and reliable AI-powered contact center solution for enterprises looking to build an iconic brand through exceptional customer experience

The Cloud Contact Center Designed for the Modern Enterprise

Modern customers demand more from the companies they do business with. To stay relevant, you must meet their needs today and anticipate their expectations tomorrow. Talkdesk was built to give businesses the best of both worlds: a quickly deployed, intuitive solution that leverages AI and rapid innovation to ensure you’re ready for the future.

Enterprise-Class Performance You Can Trust

AVAILABLE

24/7

Security and data team

SECURE

30+

Security certifications

SCALABLE

30

Seconds to provision a new agent

RELIABLE

100%

Uptime SLA

Break Down Technology Siloes

Your technology stack is constantly growing. Your contact center needs to leverage the data in all those systems in order to enable a contextual and highly personalized customer experience. That’s why Talkdesk integrates with popular business tools out-of-the-box and has open APIs for custom integration.

  • Integrate with 50+ business tools using clicks — not code
  • Set up time-saving automations between Talkdesk and tools like Salesforce and Microsoft Teams
  • Instantly extend your contact center capabilities through AppConnect
  • Leverage cloud contact center applications on top of your existing ACD
  • Leverage our open platform to craft your ideal contact center ecosystem

Accelerate Your Digital Journey

Being a modern enterprise means engaging with customers where they prefer. Talkdesk Omnichannel enables agents to field customer inquiries across a variety of channels, without losing context if the conversation moves from one channel to the next.

"We came to Talkdesk because we were looking for something more than just a contact center solution. We were looking for a partner who wanted to innovate as much as we do."

ZAC JACOBSON, VP OF MEMBER EXPERIENCE, PELOTON

Peloton reduced missed inbound opportunities by 50%.

Turn Advanced Reporting Insights Into Action

Stay ahead of the curve with a full suite of AI-powered reporting and analytics tools. Talkdesk provides deep insights into real-time metrics and historical contact center trends so you know exactly where to take action.

  • Instantly access large volumes of data
  • Click to create custom reports tailored to the unique needs of your business
  • Use customizable live dashboards to keep up with key metrics and KPIs in real time
  • Harness AI for agent coaching recommendations, improved IVR flows and more

Forecast and Plan Your Workforce Effectively

Outdated tools and processes make properly staffing your contact center and responding to changing scenarios an impossibility. Talkdesk Workforce Management uses AI to help you plan and manage your contact center’s changing conditions.

  • Use machine learning to accurately forecast call volume
  • Create and manage agent schedules that maximize resources
  • Rely on AI for intraday recommendations and staffing adjustments
  • Instantly add and ramp up new agents at any time, in any location

Powering the World’s Top Companies

Purpose-Fit for all Your Enterprise Needs

White-Glove Service

Turn a signed contract into a flourishing partnership. Work hand-in-hand with a dedicated customer success manager and have access to a world-class support team — at no additional cost to you.

The Total Economic Impact™ of Talkdesk Enterprise Cloud Contact Center

Learn How Talkdesk Enterprise Cloud Contact Center Delivered an ROI of 346%

Industry Recognition

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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