Modern customers demand more from the companies they do business with. To stay relevant, you must meet their needs today and anticipate their expectations tomorrow. Talkdesk was built to give businesses the best of both worlds: a quickly deployed, intuitive solution that leverages AI and rapid innovation to ensure you’re ready for the future.
Security and data team
Seconds to provision a new agent
Your technology stack is constantly growing. Your contact center needs to leverage the data in all those systems in order to enable a contextual and highly personalized customer experience. That’s why Talkdesk integrates with popular business tools out-of-the-box and has open APIs for custom integration.
Being a modern enterprise means engaging with customers where they prefer. Talkdesk Omnichannel enables agents to field customer inquiries across a variety of channels, without losing context if the conversation moves from one channel to the next.
Stay ahead of the curve with a full suite of AI-powered reporting and analytics tools. Talkdesk provides deep insights into real-time metrics and historical contact center trends so you know exactly where to take action.
Outdated tools and processes make properly staffing your contact center and responding to changing scenarios an impossibility. Talkdesk Workforce Management uses AI to help you plan and manage your contact center’s changing conditions.
It’s critical that your business stays up. That’s why we strive for perfection. Talkdesk offers the contact center industry’s first and only 100% uptime SLA.
Leverage any of Talkdesk’s nine global data centers to guarantee uptime and reliability no matter where you are in the world.
Talkdesk iQ runs seamlessly in the background, revealing insights and presenting recommendations that help you optimize your operations and improve customer engagements.
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability. Quality is backed by an industry-leading 4.22 MOS.
Go cloud without compromise. Talkdesk is compliant with common privacy laws designed to ensure your customers’ data stays safe.
Improve first contact resolution. Route callers to the agent best suited to address their needs based on real-time, contextual data.
Pace your path to cloud. Take advantage of cloud contact center applications that sit on top of your on-prem ACD. Keep your carrier, too.
Maintain a real-time view of the contact center to take immediate action. Custom reports and dashboards put you in control of your data, so it’s easy to reduce risk and improve service.
Use historical data and AI to automate planning and forecasting in order to provide optimal schedules and happier agents.
Easily extend the capabilities of your contact center. Integrate with modern business tools like Salesforce and Zendesk and add new functionality through the AppConnect marketplace.
We have the most comprehensive set of company security standards in the industry — and the best people in place to uphold them.
Deploy your contact center to support the unique needs of your business. Enjoy the benefits of a fully customizable cloud model to satisfy security and compliance requirements and your business needs.
Turn a signed contract into a flourishing partnership. Work hand-in-hand with a dedicated customer success manager and have access to a world-class support team — at no additional cost to you.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.