Modern customers demand more from the companies they do business with. To stay relevant, you must meet their needs today and anticipate their expectations tomorrow. Talkdesk was built to give businesses the best of both worlds: a quickly deployed, intuitive solution that leverages AI and rapid innovation to ensure you’re ready for the future.
Security and data team
Seconds to provision a new agent
Your technology stack is constantly growing. Your contact center needs to leverage the data in all those systems in order to enable a contextual and highly personalized customer experience. That’s why Talkdesk integrates with popular business tools out-of-the-box and has open APIs for custom integration.
Being a modern enterprise means engaging with customers where they prefer. Talkdesk Omnichannel enables agents to field customer inquiries across a variety of channels, without losing context if the conversation moves from one channel to the next.
Stay ahead of the curve with a full suite of AI-powered reporting and analytics tools. Talkdesk provides deep insights into real-time metrics and historical contact center trends so you know exactly where to take action.
Outdated tools and processes make properly staffing your contact center and responding to changing scenarios an impossibility. Talkdesk Workforce Management uses AI to help you plan and manage your contact center’s changing conditions.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.