Flexible Deployment

Platform

The most flexible cloud options for your digital transformation journey.

Embrace the Cloud. Transform Your Business.

Take advantage of Talkdesk’s flexible deployment options to preserve your infrastructure investments. Deploy a contact center that suits your unique requirements and move to the cloud at your own pace.

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Meet All Our Flexible Deployment Options

xConnect

Connect to any carrier

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Boost

Connect to any ACD

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Hybrid Cloud

Choose your storage deployment model

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Regional Cloud

Select your cloud location

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Select Cloud

Use your preferred cloud provider

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Revitalize Your Telephony Infrastructure

xConnect lets you reap the benefits of a leading cloud-native contact center while maintaining your preferred carrier relationships and existing telephony infrastructure.

Meet xConnect

"Our on-premises system was ancient, we really needed a modern solution that could handle our customer interactions."

MARK TRITSCHLER, IT MANAGER, CHILLISAUCE

Move Your Agents to the Cloud

In emergency scenarios such as a natural disaster or virus outbreak, companies need a contact center business continuity plan to accommodate staff while maintaining a high level of customer support. But most on-premises contact centers are not equipped to support remote customer service staff. With Boost, you can move your agents to the cloud in a risk-free cloud deployment that protects your legacy ACD investments.

Meet Boost

"This will give companies a taste of what is possible with cloud with no disruption, allowing them to see the value to migrate completely to Talkdesk from Avaya and Cisco over a period of time."

ZEUS KERRAVALA, FOUNDER AND PRINCIPAL ANALYST, ZK RESEARCH

Get the Best of Both Clouds

Hybrid Cloud allows you to take full advantage of our innovative and powerful multi-tenant public cloud solution while adhering to your specific internal security and IT requirements through the private cloud.

Meet Hybrid Cloud

The Cloud That Goes Wherever You Need It To

Regional Cloud extends Talkdesk’s global cloud platform advantage allowing you to pick your cloud location so you stay compliant with local or industry data regulations and customer requirements.

Meet Regional Cloud

Host Your Contact Center in Your Cloud of Choice

Select Cloud makes it simple to get an end-to-end cloud-native contact center hosted on your preferred cloud infrastructure provider.

Meet Select Cloud

Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 770 reviews on

today

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

1 days ago

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

1 days ago

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

2 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

2 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

3 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

3 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

3 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

4 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

5 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

5 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

5 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

5 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

5 days ago

The perfect school

A very easy school to understand I have felt very comfortable and the teachers are for you all year long

Eduardo Gauna

5 days ago

talk desk helped me make calls to help…

talk desk helped me make calls to help pros know about the house call pro app and it changed their lives ..

toonz

5 days ago

Efficient, Effective, and Easy

First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.

Brian T.

5 days ago

Awesome Peoduct

It has been an impressive product has helped me a lot day by day, trying some different ones has been the most efficient

Customer

5 days ago

Excellent product, easy to configure

I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.

Scott B

5 days ago

TalkDesk is above the rest!

TalkDesk has been reliable and above the rest. The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Thais Pereira

5 days ago

Excellent product support

Excellent product support. The features on the product are really good. A big plus is that Talkdesk integrates with ServiceNow

Felippe

Related Resources

WebinarMar 25, 2020

Customer Service Continuity: Three Key Advantages of Cloud Transformation

Watch Webinar

VideoJun 22, 2020

Embrace the Cloud with Flexibility & Security

watch video

WebinarNov 20, 2019

Get Your Contact Center Privacy Right: GDPR, CCPA AND You

Watch Webinar

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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