Flexible Deployment

Platform

The most flexible cloud options for your digital transformation journey.

Embrace the Cloud. Transform Your Business.

Take advantage of Talkdesk’s flexible deployment options to preserve your infrastructure investments. Deploy a contact center that suits your unique requirements and move to the cloud at your own pace.

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Meet All Our Flexible Deployment Options

xConnect

Connect to any carrier

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Boost

Connect to any ACD

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Hybrid Cloud

Choose your storage deployment model

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Regional Cloud

Select your cloud location

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Select Cloud

Use your preferred cloud provider

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Revitalize Your Telephony Infrastructure

xConnect lets you reap the benefits of a leading cloud-native contact center while maintaining your preferred carrier relationships and existing telephony infrastructure.

Meet xConnect

"Our on-premises system was ancient, we really needed a modern solution that could handle our customer interactions."

MARK TRITSCHLER, IT MANAGER, CHILLISAUCE

Move Your Agents to the Cloud

In emergency scenarios such as a natural disaster or virus outbreak, companies need a contact center business continuity plan to accommodate staff while maintaining a high level of customer support. But most on-premises contact centers are not equipped to support remote customer service staff. With Boost, you can move your agents to the cloud in a risk-free cloud deployment that protects your legacy ACD investments.

Meet Boost

"This will give companies a taste of what is possible with cloud with no disruption, allowing them to see the value to migrate completely to Talkdesk from Avaya and Cisco over a period of time."

ZEUS KERRAVALA, FOUNDER AND PRINCIPAL ANALYST, ZK RESEARCH

Get the Best of Both Clouds

Hybrid Cloud allows you to take full advantage of our innovative and powerful multi-tenant public cloud solution while adhering to your specific internal security and IT requirements through the private cloud.

Meet Hybrid Cloud

The Cloud That Goes Wherever You Need It To

Regional Cloud extends Talkdesk’s global cloud platform advantage allowing you to pick your cloud location so you stay compliant with local or industry data regulations and customer requirements.

Meet Regional Cloud

Host Your Contact Center in Your Cloud of Choice

Select Cloud makes it simple to get an end-to-end cloud-native contact center hosted on your preferred cloud infrastructure provider.

Meet Select Cloud

Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 783 reviews on

7 days ago

Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

Danny Velasquez

18 days ago

Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

Diana

10 days ago

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K

24 days ago

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva

6 days ago

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta

11 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

13 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

14 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

15 days ago

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

15 days ago

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

16 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

17 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

17 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

17 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

17 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

18 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

19 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

19 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

19 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

19 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

Related Resources

Webinar Mar 25, 2020

Customer Service Continuity: Three Key Advantages of Cloud Transformation

Watch Webinar

Video Jun 22, 2020

Embrace the Cloud with Flexibility & Security

watch video

Webinar Nov 20, 2019

Get Your Contact Center Privacy Right: GDPR, CCPA AND You

Watch Webinar

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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