Talkdesk Contact Center Software

Enterprise-class contact center capability, consumer app simplicity

Make Customer Experience Your Competitive Advantage

Customers expect more from contact centers today. Keeping pace requires experience innovation. Talkdesk is a new kind of cloud contact center that allows you to easily adapt to the evolving needs of your customers, resulting in increased productivity, higher cost savings and better customer experience.

Powerfully Simple

Be more productive with a sophisticated contact center that’s also easy to use. Talkdesk is loaded with advanced features that are strikingly simple and save time. For example, Talkdesk Agent requires virtually no training and allows team members to view caller information without switching between tabs.

Seamlessly Connected

Connect your teams to the unique tools they use every day, while you maintain global visibility of the entire contact center. 30+ out-of-the-box CRM / helpdesk integrations and a full suite of APIs allow you to maximize every customer interaction with quick access to the right contextual information. Comprehensive real-time reporting and predictive analytics ensure you stay on top of performance, no matter where your teams are located.

Endlessly Adaptable

Design the best contact center for your unique needs — no coding skills or certifications needed. Quickly perform administrative tasks, such as designing IVRs, configuring routing flows and adding agents, with clicks not code. Extend your solution with one-click integrations to popular and innovative business applications on AppConnect, the first enterprise contact center app store. Scale as your business needs change with Talkdesk’s flexible cloud solution.

 

Actively Intelligent

Talkdesk IQ mines billions of interactions to infuse the power of AI into every element of Talkdesk, driving higher efficiency, reducing costs, and fueling intelligent customer engagements. Talkdesk IQ is AI so simple, all you see is results.

Enterprise Class

Talkdesk provides the scalability, reliability, call quality and security required by large global organizations. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA.

"Our overall training process is two days, with Talkdesk training taking about 15 minutes of that time. That’s a true testament to the simplicity of the solution."

MIKE ZARZEKA, SVP OF INFORMATION TECHNOLOGY

Industry Recognition

Cloud Call Center Software for Innovative Enterprises

Schedule a demo with our contact center consultants to learn how Talkdesk can help you make customer experience your competitive advantage.

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