PLATFORM | DEVELOPER EXPERIENCE

Customize your contact center with Talkdesk Builder.

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Talkdesk Builder

A better way to customize your contact center.

Talkdesk Builder™ offers a full range of development tools, including APIs, and low-code and no-code interfaces, for unlimited and accelerated contact center customization across automations, interfaces, routing, reporting, and integrations. Fully customize Talkdesk® to your unique needs and elevate your business from standard customer service to tailor-made experiences that keep your customers coming back.

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Workspace Designer Interface Builder

Build perfect user interfaces.

Optimize productivity and provide unmatched employee experiences by easily designing the right user interfaces with low-code and no-code options for every role in the contact center.

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Customize Extend Contact Center

Easily design business process automations.

Talkdesk Automation Designer™ comes with a no-code visual interface, making it easier for any business user, including frontline staff, to design automations specific to their role in the contact center.

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Customize Extend Contact Center

Design custom flows.

Use Talkdesk Studio to design and build compelling customer journeys with clicks not code. If the pre-packaged components library doesn’t meet your business needs, Studio Functions is a low-code editor that can fully customize the customer journey.

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Actionable Insights Across All Channels 2

Create custom reports.

Use Talkdesk Explore to leverage a library of configurable pre-built reports and dashboards. Use Explore Create, a no-code interface, to create custom reports, dashboards and metrics to meet your unique business needs.

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Slack Integration Notify Agents Instantly

Develop custom integrations.

Integrate any third-party system with Talkdesk Connections™, a simple, no-code approach to orchestrate automated workflows that drive rapid resolution and accelerate business agility.

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Talkdesk Developers Api Reference

Access developer tools.

Use our APIs to let your developers deliver more innovation. Build new applications, create new functionality, and integrate data across systems.

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Talkdesk Builder components.

Studio Functions

Extend routing functionality with advanced business logic using a built-in low-code editor that offers customization and agility.

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