HEALTHCARE & LIFE SCIENCES | Payers
Healthcare payers make member experience a competitive advantage.
Introducing Talkdesk Payer Smart Service.
Make every member touchpoint more meaningful.
of health insurance members say their experience was less than seamless.
of members said poor customer service drove a negative experience, the most common reason cited.
of members who had a positive service experience with a payer cited knowledgeable agents as a key factor.
Source: Talkdesk Research™, Creating a better way for health plan member experience.