The agentic AI CX platform purpose-built for payers.
Elevate the health insurance member experience and drive business outcomes with Talkdesk Healthcare Experience Cloud™ for Payers.
Create a seamless member journey with Talkdesk Healthcare Experience Cloud™ for Payers.
Our AI-powered solution simplifies operations, equips agents with smarter tools, and ensures seamless support across every channel—helping you drive loyalty and elevate quality ratings.
Elevate every call, text, and chat.
Engage members across voice, SMS, email, and chat with synchronized interactions. Pre-built integrations with claims and CRM systems enable personalized conversations, while HIPAA-compliant workflows and voice biometrics ensure privacy and security.
Orchestrate experiences to drive quality scores.
Harness AI agents to tailor proactive care reminders, uncover trends in member sentiment, and analyze intent across channels—improving interactions and boosting CAHPS scores before issues arise.
Turn agents into experts.
Equip your team with a dynamic workspace that centralizes member history, context, and data from claims, CRM, and EHR systems. Talkdesk provides real-time guidance and AI-powered recommendations, enabling agents to deliver personalized, efficient service while streamlining after-call tasks for every interaction.
Create moments that matter with AI agents.
Harness trusted AI agents purpose-built for payer workflows to drive better health, quality, and business outcomes. Automate provider calls, guide staff in real time to handle benefits discussions and deliver proactive care recommendations to members with gaps in care.
Streamline engagements from start to finish.
Talkdesk Autopilot for Healthcare™
Automated voice and digital self-service experiences.
Talkdesk Copilot™
Automated assistance for agents, including configurable suggestions, contextual data, and conversation transcriptions.
Interaction Analytics
Speech and text analytics to surface insights about member conversations across channels.
Workforce Engagement Management
Seamlessly integrated user experience for training, managing, and coaching staff.
AI Agents for Healthcare
Build workflows in minutes, automate tasks, and resolve more member and provider calls autonomously.
Payer Agent Workspace
Configurable interface to surface context for members or providers with deep integration to claims and CRM systems.
Don't just take our word for it.
Source: Talkdesk Research™, Creating a better way for health plan member experience.
of health insurance members say their experience was less than seamless.
of members said poor customer service drove a negative experience, the most common reason cited.
of members who had a positive service experience with a payer cited knowledgeable agents as a key factor.
Related resources.
Datasheet
Drive loyalty, efficiency, and quality ratings.
Talkdesk Healthcare Experience Cloud for Payers is purpose-built to help differentiate member experience by giving payers the AI, agent tools, and workflows they need to elevate the entire member journey.
Get answers to your questions about contact center solutions for healthcare payers.
Healthcare contact center solutions streamline interactions and personalize member experiences by automating workflows and integrating claims and CRM data. Talkdesk empowers payers with tools like Talkdesk Autopilot™ for Healthcare, which automates routine tasks and ensures faster, more satisfying resolutions.
These solutions centralize member data from claims, CRM, and other systems, allowing agents to work more efficiently. Talkdesk provides a unified agent workspace and AI-driven tools like Talkdesk Copilot™, which offers real-time guidance to improve efficiency and accuracy.
Contact centers provide insights into member sentiment and intent, enabling proactive engagement to address care gaps. Talkdesk Interaction Analytics™ and QM Assist™ uncover trends that help improve CAHPS scores, Medicare Star Ratings, and overall member satisfaction.